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Kessler Optical

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Kessler Optical Reviews (2)

Initial Business Response / [redacted] (4000, 11, 2015/06/08) */ Although we ask for all insurance information when patients schedule an appointment in order to establish benefits, the patient in question did not inform us of additional insurance coverage until after the date of serviceThe patient read and signed our payment policy which states that the patient acknowledges full responsibility for payment when incorrect or incomplete insurance information is provided to our officeNonetheless, we happily accommodated the patient by filing a backdated claim once we received his benefit detailsThis process takes time and is dependent on the insurance planWe had already dispensed the materials and informed the patient that he would be reimbursed when we received payment from his insurance companyThe office acknowledges that this took longer than desirableWe will research and correct the reason for the delay in the reimbursement process on our endWe have since sent the patient his reimbursement, which the office hopes is a satisfactory resolution to this incident.::

Initial Business Response /* (4000, 11, 2015/06/08) */
Although we ask for all insurance information when patients schedule an appointment in order to establish benefits, the patient in question did not inform us of additional insurance coverage until after the date of service. The patient read and...

signed our payment policy which states that the patient acknowledges full responsibility for payment when incorrect or incomplete insurance information is provided to our office. Nonetheless, we happily accommodated the patient by filing a backdated claim once we received his benefit details. This process takes time and is dependent on the insurance plan. We had already dispensed the materials and informed the patient that he would be reimbursed when we received payment from his insurance company. The office acknowledges that this took longer than desirable. We will research and correct the reason for the delay in the reimbursement process on our end. We have since sent the patient his reimbursement, which the office hopes is a satisfactory resolution to this incident.::

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