Kestell Realty Company

February 23, 2016[redacted]Revdex.com Eastern Washingtonc/o [redacted]@spokane.Revdex.com.orgRe: ID # [redacted]Dear [redacted],I am responding to the above referenced complaint which I received early last week.Complete Real Estate SeiViceMs. [redacted] purchased a home in a subdivision where we represent...

Hayden Homes. She purchased herhome in May of 2014. At the time of purchase Ms. [redacted] was represented by [redacted] of [redacted] a licensed Real Estate Brokerage. I am not sure what Ms. [redacted] is referring to when she saysshe was lied to. It was not by Kestell Co or any of our Brokers, nor by Hayden Homes.Ms. [redacted] was provided with a copy of the CC&Rs at the time she entered into a purchase and saleagreement to purchase her home. Those CC&Rs provide for certain restrictions regarding parking of RV'setc, and specifically state they must be screened, or placed behind a fence. The RV that Ms. [redacted] isreferring to is placed behind a fence and was approved by Hayden Homes.I believe some progress has been made to resolve Ms. [redacted]s concerns. I am attaching some photos anda screen shot of a message from Ms. [redacted] to her neighbor with the RV. These people have taken it uponthemselves to attempt to screen the view as Ms. [redacted] has requested.I am concerned with the slanderous nature of Ms. [redacted]s complaint if it is in fact directed at Kestel I Co,or myself.Please let me know if I can provide any additional information in this matter.
Sincerely,
Jack K[redacted]Designated BrokerKestell Co., Realtors

Revdex.com,I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.Regards,[redacted]
Revdex.com
I am rejecting this response in that it is false and totally without merit.  I was orginally shown the house by Sarah, an employee of Kestell Realty on two separate occasions and once by Mr. K[redacted], himself.  I specifically asked about the ability to park motorhomes or RV's on the lots and was told in front of a witness, who is willing to testify to this affect ( Mrs. [redacted]), that NO mototrhomes would be allowed on that lot. Regardless of the CCR's, I took her word for it in that many of  the lots in this development are not conducive to the parking of a vehicle of this size on them including this one.  I purchased the home using a different realtor because as I know there is a tenatible relationship between a realtor and a buyer and a realtor and a seller and I felt that MY interests would be better served by having a different realtor than those working the development would provide.  
On February 6, 2016, I went over to meet with my neighbors to try to keep things from escalating into a more contentious relationship.  We discussed how the Kestell Realty Group had made special provisions to finish their garage and provide them with garage door openers if they would keep their motorhome offsite during the first year that they were marketing the houses in the development in exchange for these improvements.  I asked them to come over and view their motorhome from my home which blocks, in it's entirety, the one window of my living room.  After seeing the effects of this, they asked if there was a "TEMPORARY " solution to the problem until they could or I could come up with something better.  I told them I knew of no solution, and they were not going to move the motorhome, and so they proposed placing the arborvitae that they purchased on their picnic table so that at the very least" I can look out onto something green" instead of the back end of their motorhome.  When they did this I expressed my appreciation for their efforts but did not agree that this was the "sollution" to the problem. I waS JUST THANKFUL TO NOT HAVE TO LOOK OUT ONTO THAT WHEN I AM HOME OR HAVE COMPANY.  I AND THEY BOTH realized that this would be TEMPORARY and would provide some relief while I awaited some resolution from the Revdex.com and my claim to the Board of Ethics. I never agreee that this is the END DECISION but I did want them to know that I appreciated their efforts.  This was not and never will be the acceptable solution to this problem. 
OnFebruary 18, 2016 I was called by Sarah and returned her call on 2/19/2016 and she told me that she had been asked by Jack to "make reach out to me to see if I would be agreeable to meeting with him and [redacted], from Hayden Homes" to see if we could not find an acceptable resolution. I told her that  I was not sure what that would accomplish but I am always willing to listen. She asked me what I was looking for to solve the problem and I told her that I was looking for something that would provide screening so that I do not have to look at that motorhome from every room on the back side of my house. ..be that screening or moving the vehicle.  She then told me that they would be happy to meet with me but first I would have "withdraw both of my  complaints" .  I do not take kindly to being blackmailed and this was so aggregious that I would not have met with them even if they wanted to after this.  This is the sort of business practices that churn my stomach and speaks to the level of level of inappropriate business practices that Kestell Realty is practicing.  
I should not be surprised that they are trying to push this off onto others by their lies and deceit but I am not going to tolerate this.  How unfortunate because I wanted to avoid legal remedies.  
[redacted]
KE

My husband and I attempted to buy a home listed by [redacted] and Kestell Co. [redacted] was truly miserable to work with. She was consistently unavailable and extremely slow to respond to any inquires, negotiations, etc., despite the fact that a majority of the contract documents explicitly stated "time is of the essence"--she went on vacation *twice* during the first three weeks we were negotiating the sale and neglected to have anyone else cover her work while she was gone.
The most disturbing part of working with [redacted] was that, though an outstanding lien appeared on the preliminary title search, she did not disclose that fact to us or our agent, which is required per the original purchase and sale agreement title contingency addendum. It was not until our closing date was delayed that we were informed that the closing attorney was not able to get clear title on the property. We were offered early occupancy and accepted because, according to [redacted], the title would be clear "by the end of today or tomorrow."
The closing continued to be delayed due to there being no clear title and when it came time to extend the contract yet again, [redacted] refused to cover the rate lock extension (even though the delay was due to her error in judgement in selling a house that did not have clear title to begin with) because, in her words, she "didn't know if it would be one rate lock or five." Apparently, that was a risk she would not take but expected us to. When the contract expired, we declined to extend it and the sale was termined.
Directly because of [redacted]'s unethical behavior and errors, my family lost money (the inspection fee, the appraisal fee, moving into and then out of the house). Moving is never an enjoyable experience, and we had the displeasure of doing it twice within one month.
[redacted] was a very poor agent for the seller of this home as well. She did not maintain the property per the purchase and sale agreement--the weeds in both the front and back yards were nearly two feet high when we moved in and the seller had broken three pickets off of the front gate while moving out (the contract explicitly stated that the gate must be repaired, but it never was). When she was confronted about the state of the lawn, she offered $30 for someone to come weed wack it--not clean it up or make it presentable (certainly not in the condition it was when she was showing the house). Her client also removed bolted-in fixtures from the house because [redacted] had not explained to her her legal obligations; these were eventually returned, since removing them was a breach of contract. It was phenomenally bad advice to her seller to grant us early occupancy when she was fully aware of the outstanding lien. If we had been as dishonest as [redacted], it would have been easy for us to refuse to vacate the property and forced the seller to evict us, which is a lengthy process (the foreclosure process had been started and the three months it would have taken to evict us would have made selling the house even more difficult).
[redacted] is either very dishonest or very ignorant. She grossly underestimated how much repairs would cost (she quoted $300 total for servicing the furnace, replacing a window, repairing a leaded glass window, fixing electrical problems specified by the inspector, replacing the water heater plate and electrical panels, installing GFCI outlets, and providing numerous switchplates and electrical covers throughout the house). When we moved in, there was evidence of mouse infestation being swept away and not disclosed.
After we were given an ultimatum to move out (since we had early occupancy but the contract expired due to there being no clear title), we received news that "the lien has been paid off and the house has clear title." [redacted] was then available and eager to make a deal. We were so disgusted by the negative experience and [redacted]'s deceitful and greedy behavior, that we could only laugh and finish loading the UHaul.
Clearly, our experience with [redacted] was beyond horrible. I recommend you steer clear of [redacted] and Kestell Co. There are reasonable, ethical, decent real estate agents out there--but [redacted] is not one of them.