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Address: Tarpon Springs, Tarpon Springs, Florida, United States, 34689
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Address: Tarpon Springs, Tarpon Springs, Florida, United States, 34689
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So I placed an order on fb (as I have done in the past) for supplements to help me with weight control. I have 2 charges to my account:
Mar 19, 2019
So I placed an order on fb (as I have done in the past) for supplements to help me with weight control. I have 2 charges to my account:
Mar 19, 2019 KETOCS.COM 8775523857
68.37 $195.56
Mar 19, 2019 KETOCS.COM 8775523857
102.65
I just checked with my bank and both of these charges were posted but no refund was ever received by them from his company as the company suggests. There was no reason for this charge to be declined by my cc when I first placed it as the company states, so they took it upon themselves to send the the lesser order instead of saying that their system would not take the order. I want the $102.65 returned back to my cc immediately by the company. I may be sending it back when it does arrive. The business is out of Quebec, but the payments are in US funds.
refund me
Dear ***
Thank you for forwarding Ms. complaint and for providing us with the opportunity to address her concerns and resolve this matter. We sincerely apologize for the experience Ms. had with us. Customer service and satisfaction is extremely important to us and we strive to provide the highest level of customer care, service, and support.
We would like to confirm that there were two charges to Ms. account. However, the charge for $75 USD ($102.65 CAD) was declined. The declined transactions will disappear from Ms. account within 24-48 hours of the transaction.
We sincerely regret that Ms. experience with us resulted in an issue of a formal complaint through your offices. We confirm that Ms. was refunded for $49.95 USD on April 02, 2019 (Refund Transaction ID: ***
Again we would like to express our sincere apologies to Ms. for any inconvenience this may have caused and hope that we have been able to resolve this matter to her satisfaction. We always strive to go the extra mile and ensure our customers have a positive experience.
We remain available should you or Ms. have any further questions.
Yours Truly,
Customer Care Department
It's been resolved