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Ketola Air, Inc.

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Reviews Ketola Air, Inc.

Ketola Air, Inc. Reviews (1)

Ketola Air Inc. was a profound disappointment due to there appalling consumer service. My husband and I rent a house and upon returning from out of town, we realized our AC was broken. Between the August heat and the house being closed up in our absence, the indoors felt like an oven. Our landlord was out of town and claimed no one could be brought out, he had a contract with Ketola and they would not come out, nor was any back up available. After a night of not sleeping and pooling in our own sweat, we could not imagine living in the house at temperatures above 100 degrees. While we believe it was the landlords idea to have us wait till he returned and could directly engage with the technicians, our experience with Ketola was that they did not have any kind of back up during the long Labor Day weekend. People who contract with them need to know that they do not provide emergency service. The OWNERS response to my query, about this was to shout, "I have a life, ya know!". He then proceeded to shout across our front lawn to the landlord, "put her in her place!". After that he attempted too enter the garge area where I was standing in the door, I had to step back and close the door to avoid further confrontation and the invasion of my personal space and home. Needless to say, he did not apologize or improve his conduct, and managed to take a full five days to restore air conditioning to the home. I cannot tell you how truly awful it is to try to have to live in that kind of heat while enduring insults, unprofessionalism, incompetence, unreliability, no communication regarding the status of the repair, and above all; the total lack of trust for an individual within your home. Please, protect your family and your wellbeing and call someone who will demonstrate quality consumer service and reliable repair service. When this kind of behavior is initiated by the owner, there is no hope for improvement. BTW, they just left my house, I asked them to knock before entering the house which they interpreted as knock and enter before getting a response. We asked if the AC was fixed and the guy literally grunted and walked out the door (not an English as second language circumstance). Seems like the AC is running and [redacted] is still fully committed to providing the most atrocious service possible! Good riddance!

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