Kettle Moraine Heating & Air Conditioning Reviews (%countItem)
Kettle Moraine Heating & Air Conditioning Rating
Address: W325S1767 Mickle Rd, Delafield, Wisconsin, United States, 53018-3360
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+1 (262) 392-2014 |
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Thanks for sending Doug to do the Checkup/maintenance on our systems.
He knew the answers to all my questions and helped me understand some things I hadn't asked about. Also he was particularly personable!
Thanks again. We've been very satisfied with Kettle Moraine Heating & AC products & services.
Luke professional
Very helpful
Identified and fixed the problem
Immediate response
Great ideas for future
Great explanation
Many thanks
Your review and business are appreciated! Customer satisfaction is our priority. Feedback helps to ensure we are providing the excellent service our customers deserve. Thank you!
I could not be happier! Doug called to say he'd be arriving early and once he was here he completed the job promptly and for the price I was quoted. The service was fast and professional. I found my new HVAC service providers! Thanks!
Thank you for taking the time to review us. Customer feedback is extremely important to us. We're thankful for your continued business and look forward to working with you again!
I was very satisfied with the work that was accomplished by the technician from Kettle Moraine Heating. He was on time and finished all the requested and required tasks in an timely and professional manner.
Very knowledgable and quality work. Peace of mind plan is a good price and worth purchasing.
We appreciate your review and business. The Peace of Mind Package is a great deal and way to ensure your HVAC system is working effectively and efficiently. We're glad you took advantage of this deal!
Had Kyle out to diagnose why air conditioner wasn't blowing cold air. Thanks power surges the previous night the module, and blower motor were fried. Kyle quickly found issue got the part ordered and was very thorough in the explanation of the whole problem. Maybe a little a head of the game as we are waiting for the part and final repair today, but Kyle was still fantastic
Thank you for taking the time to provide your feedback. We're sorry you had to experience this type of issue. Fast, reliable service is a priority to us. You should now be enjoying your air conditioner again. We appreciate your business!
Quoted me $119 for trip charge plus cost for whatever they found wrong. However, they knew they were going to charge me $320.00 for a diagnosis, but didn't tell me until they were here and had me on the hook for the first $119. ... btw, I did not need a diagnosis.
Details:
My air conditioner wouldn't start so I searched YouTube for the fix. I quickly learned that my capacitor needed to be replaced and that this is very routine, like changing a battery. The capacitor gives an electrical boost that starts the fan spinning, so I could just use a stick to get the fan spinning until the new capacitor could be installed.
The videos demonstrate how to do it yourself in ten minutes with a $20 capacitor from Amazon. However, I decided to call KM, my local Carrier dealer and was quoted a trip charge of $119 plus whatever else they found wrong. I told them it works well except for the capacitor, but they were unable/unwilling to give me a price. Very suspicious, but I knew the part was less than $20 so I scheduled the appointment.
When the service guy arrived (early with a phone call ahead), we walked to the unit together and it was already running. I believe he asked if it was cool in the house, then handed me an iPad to sign for a $462.25 charge before he could proceed.
He then sat in his van for 15 minutes, walked over and popped the capacitor in (2 minutes) for a total visit of 30 mins or less. I assumed this charge was a mistake between the office and technician, so I called the office.
The office confirmed that this is their standard charge because they always have to do a diagnostic. So, a $20 part, plus the $119 trip charge, plus $320 to diagnose the issue with a unit was working when I called them and was working when they arrived.
I did a quick google search for other similar complaints and the worst case I saw in the United States was a charge of $250, but most were complaining about less than $200.
We've reached out directly to address your concerns. We reviewed the entire customer file including phone calls. Everything we did and said was up to Kettle Moraine Heating’s policies and procedures. In a YouTube world, we understand anyone can watch a video and attempt repairs themselves. However, at Kettle Moraine Heating, we always need to do our own diagnosis, and a capacitor (while it may be compared to a battery) is not a 9 volt you can tingle your tongue with, they can carry voltages from 370v to 440v and we urge customers unfamiliar with high voltage to leave it to professionals. We also do not quote repair prices over the phone for quite a few reasons. The teachable lesson we learned from this instance was that our clarity between a diagnostic price and repair price could have been worded better and the correction has already been made. It was great talking to you and thank you for the opportunity to make us a better company.
Doug is very professional and experienced.
He was very thorough and was willing to take the time to explain what he was doing.
You don't find that very often.
He does an excellent job representing Kettle Moraine Heating & Air.
Cathy *.
Brett was just here for a "peace of mind" tune up. Nice guy! Took the time to answer my questions and explain what he was doing. Our air conditioner is all set for the summer. Appointment set up was easy and he arrived on time. 5 star service!
Doug is an excellent tech. He makes sure everything is working correctly, takes the time to explain when something isn't as it should be and how he is going to resolve the problem.
Thanks Doug
We enjoy sharing our knowledge and glad you appreciated it. Your review and business are highly valued. Thank you!
Doug is a very good service tech who cares about your equipment working correctly and you as a satisfied customer. Doug takes the time to explain what he is checking on and testing in the system and how it is working. It gives you a better feeling knowing the system is running perfect and you where advised and shown results.
Thank you,
Dan *
Great Job Well Done Doug
Thank you for your detailed review. Annual maintenance ensures your system is running efficiently and effectively and ready for Wisconsin weather. Doug, as well as our other technicians, are always willing to share their knowledge. We appreciate your business and look forward to working with you again.
Doug was efficient and thorough on the tuneup of our air conditioner.
Your review is appreciated. We're happy to help ensure you are ready for the summer heat. Thank you for your business.
Doug was friendly and conscientious.
Our tuneup on our air conditioner was completed in a timely fashion.
Thanks for taking the time to review us. Feedback from our customers is extremely important to us. Your business is appreciated.
AC service. Doug was early, quick and friendly. Not planning on going anywhere else for service. Good experiences so far.
Your business and review are appreciated. We're thankful we have earned your continued business. It looks like you'll be enjoying your AC soon!
Needed our annual inspection/cleaning before the air conditioning season really gets under way. Bill arrived with in 15 minutes of the scheduled time, and called when he was about 15 minutes away to give us a heads up on his arrival. We also got a text messaage with his picture, and contact information, so we knew who to expect.
Service went fine and air conditioner is ready for the season, and everything else checked out fine. Bill offered to follow all "current" social distancing, including gloves, mask, too as well.
I don't know how the visit could have gone better.
We appreciate your business and review. Thank you for providing details of your experience to help others know what to expect when working with us. Annual maintenance is important, and we're happy to help you prepare for the warmer months just around the corner.
The technician working on my account unit was very thorough. He gave great information for maintenance of my equipment. I really appreciated his support
Thank you for taking the time to leave a review. Providing useful information to our customers is important to us, and we're glad you appreciated this. Thank you for your business!
Just had Matt *** a Service Technician for Kettle Moraine Heating & Air Conditioning service our air conditioner for the summer. He was great, just like all the people at Kettle Moraine. Will ask for him in the future if we need any work on our furnace or air conditioner. Very happy with Kettle Moraine.
We greatly appreciate your review. Customer feedback is extremely important to us. Thank you for your continued business! We look forward to working with you again.
Matt did a great job on my maintenance appointment. Very professional and took the time to explain things and answer my questions. He also wore booties in my house as I have brand new carpeting! I originally contacted this company because my Father used them and was very happy with them. They installed a new air conditioner and furnace a year and a half ago and the salesman and install team were very professional and did a great job then as well!
Your detailed review is greatly appreciated. Customer feedback such as this is extremely valuable! We always wear booties to ensure we keep customers' homes clean (which is even more important with new carpeting). Thank you for your review and continued business.
Craig did a great job on the installation. He was thoughtful and thorough during these tough times, (COVID-19). Highly recommend Kettle Moraine Heating & Air Conditioning.
We appreciate your review. Our main priorities are the health and safety of our customers, employees, and community. Thank you for your recommendations and business.
Their tech Jim *. was very good & professional. Highly recommend Kettle Moraine Heating & Air Conditioning.
Thank you for taking the time to review us. We appreciate your business and all recommendations.