Keurig Green Mountain

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted] ***

We have left several voicemails for the customer since 12/and sent emails Unfortunately we have not heard back from the customer to resolve the issue Thank you

I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted] ***

In the process of issuing a check request for the amount requested by the consumer, [redacted] When our rep [redacted] receives the proof of purchase from the customer we will issue a check request for the amount requested

We are sorry to hear the customer has been waiting so long in hearing from usWe have reached out to the customer today and the problem is being resolvedPlease contact Keurig with any further questions [redacted]

7/ [redacted] - sent cust Tumbler [redacted] Shipped: 07/24/Tracking #: [redacted]

we've attempted to reach out to the customer via phone# [redacted] on occasions 1.15.2016, & to resolve her issue with appliance KIf we don't hear back today we will attempt to reach out via emailthanks

We spoke to the customer regarding the shipping of his brewer thank you

we left a message for the customer on 3/that we would love to trouble shoot issues with them regarding their brewer functionality and possible replacement if necessaryWe will need the serial number in order to proceedthe customer is welcome to contact our corpcustomer service dept @ [redacted] to discuss a resolutionThis is notated on the customers account in our systemthe customer is free to reference service request # [redacted] when they call in to streamline the process...thank you

Thank you for bringing this to our attention We called the customer and left a voicemail message We have sent out the brewer as promised with expedited shipping Thank you

The product was delivered June 2, , 1:pm Delivered FPO, AP *** We will definitely take your suggestion in serious consideration regarding our warranty replacement policythank you

RevDex.com: I have reviewed the response submitted by the business and have... determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] . I understand that by choosing to accept the business response that my complaint will be closed as resolved. Regards, [redacted]

We left voicemails for this cusotmer on 4/8, 4/9, 4/13, and 4/ We also sent an email on 4/with a resolution Thank you

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolvedReceived parts today and have upgraded my brewer Thank you for complying with my request Regards, [redacted]

We attempted to contact the customer at the phone number on file, both times we received a recorded message that the number was not in service We also emailed the customer several times but have not received a response back Thank you

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted]

We are sorry the customer experienced a problemWe have tried reaching out to the customer several times to resolve the issue but have not been able to contact themPlease contact Keurig at BREW with any questions

We are sorry to hear our customer experienced a problem with Keurig. We have since contacted this customer and have resolved their problem. Please contact Keurig with any futher questions (866) [redacted]

Resolved: 4/13- customer received duplicate order due to system issue Issued credit for Order [redacted] - credit req # [redacted] cccg

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments belowWhen Keutig sent a return label, I had a family emergency and was unable to send it back; I, however requested if they could send a replacement so when I come back I would have a coffee maker to use and would have my husband send it backI even talked to a representative and was told "yes"! It never happened and when I was ready to print the labels it was expiredIt took sometime before I could call again as I was out of townThe representative I talked to just turned me down and told me to go back to where I purchased the item and was very rudeIt took a couple of calls until someone was able to helpBecause of the inconsistencies in their response to me, I didn't trust KEURIG that they would replace mineI, then again, requested that they send my replacement soon the same time as I was shipping the old one [redacted] does itAs soon as I mail returns and labels are scanned they automatically refund meBut KEURIG has given me so much pain trying to work with themI feel that they didn't trust what I was saying, they had the serial number and they could validate the existence of itMy husband decided to get me a new coffee maker because KEURIG was extremely rude and unprofessional and not true to their wordsNow after almost months they are respondingThis tells you about how inefficient the service isI still would like to get my money back or replacementHowever due to their failure to respond to my complaints, I can't promise I still have the complete KEURIG machine that was defectiveWe have lost so much faith in this company that I have been loyal with since they introduce their first KEURIG single coffee maker! Regards, [redacted]