Kevin Bower

Initial Business Response /* (1000, 8, 2016/06/08) */
Contact Name and Title: *** *** AVP
Contact Phone: XXX-XXX-XXXX
Discount Tire uses pre-torque sticks when installing assemblies in order to limit the torque applied to each lugThe lugs are then hand torqued to auto manufacturer
specifications, again to apply the appropriate torque value to each lug nutWe have been in contact with the local Mazda dealer as wellWe were told the installation of the assemblies by Discount Tire is not the cause of the situation Ms*** have is experiencingWe were told the issue is related to the braking system of the vehicle
Every auto lug nut installed by Discount Tire is started by hand for several turns and then feathered on with a torque limiting stick attached to an impact wrenchEvery lug is then, in fact, hand torqued to the auto manufacturer's specifications using a calibrated torque wrench to ensure proper installation
Discount Tire is accepting no liability in this situationHowever, we are willing to discuss assisting Ms*** with the repair expenses as a gesture of good will if she will contact me at my office at XXX-XXX-XXXX