Kevin Hausfeld, PA

The customer complaint about overcharging on your billWe did our investigation and found out what went wrongWe rolled out new menus wiht new prices and it was adjusted on our POS Micros systemThe manager had a typo and put in the wrong amountWe did have an increase in the menu prices but it
was not adjust properly in the back officeThe staff knew we had a price increase but the hostess thought the customer was upset at the new pricesBut the customer was upset that the price on the Receipt was different from the MenuIt has been fixed on our end and we will contact the customerThanks

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me

The customer was contacted via email yesterday and phone today. Apologized and offered a gift card. The restaurant will be sending out the gift card to the customer.