Kevin J. Fletcher

Our company still stands that we notified our customer with the only phone number given when the service was initially set up It is our policy when someone contacts us regarding an account to notify the number on file instead of responding to any messages given Our first contact with [redacted] was at the end of January and at the request of Mr [redacted] (our customer) we changed the contact number to her phone number, in addition I told Mrs [redacted] when her first cut was scheduled in February and made specific notes on her account to make sure gate was secure once we left She did not contact us again until after we had already serviced just her front yard again because she did not unlock the gate We will refund to the credit card on file $which is half of the amount she paid for service from November thru first visit in February We do not feel that we did anything wrong and that we did notify the contact number on file every time that there was a payment due and when the schedule changed from weekly to once every two weeks from a Saturday to a Thursday Thank you, [redacted] Econocuts 281-862-

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Revdex.com:
I'll be looking for the credit to show up on my credit cardEven though we have reached an agreement for the complain and I'll make a note regarding the business response.I was going to call the business back and cancel sooner (I didn't do it that the same day they serviced because I "forgot or left the gate locked"), but I have a life outside dealing with yard work and I specifically told the business in January that my gate is locked and I was NOT going to leave it open for them during the week and that was the issue about the date changeI guess it is too difficult to understand thatAlso, even though my phone number was added to the account, I NEVER RECEIVED AN *** ***S THAT MY YARD WAS GOING TO SERVICED OR MY ACCOUNT CHARGED IN FEBRUARYI TOUGHT THAT THE BUSINESS IS SUPPOSE TO COMUNICATE WITH THE CUSTOMER, IT DIDNT HAPPEN AGAINThen, they wonder why I got upset and they don't fee like they didn't anything wrong, really?Again, I will be looking for the credit on my account

Revdex.com:
This letter is to inform you that The Campos Group, LLC has carried out to my satisfaction the resolution it proposed for my complaint, filed on 6/17/2015 1:34:20 PM and assigned ID [redacted]
Regards,

Sent: Monday, February 06, 2017 4:56 PMSubject: Revdex.com case # [redacted] Someone from the [redacted] household (not Mrs. [redacted]) contacted our company on 6/30/16 to set up reaccuring lawn service. At that time the service day was Saturday.  We received information from client (ie Name, address, contact...

number and payment method in which this case was a credit card)  the phone number that was given to us belonged to a man ( not sure if that is Mrs [redacted] husband or what relation)  All further notifications were sent via [redacted] or phone call to that number .  On or about 1/24/17 Mrs. [redacted] called and left a voice mail from her phone number stating that the back yard had not been serviced, because her phone number was not on the account as a contact number we called the contact phone number that was on that account and that man gave us Mrs. [redacted] phone number and said it would be better if we contacted her .  He did acknowledge receiving all the notifications but asked us to send her any further notifications to her number instead of his.  When I spoke to Mrs [redacted] she was adament that she never received any notifications and when I explained that was because her phone number was not given to us at the time the service was established. She told me that as soon as she could find someone who could service her lawn only on Saturdays she would let me know but to to keep her on that schedule until then.  Thursday is her service day and she called in again on 2/2 in the afternoon to say she wanted to cancel her service, I told her I would do so and refund her unused visit and then she insisted we refund half of her cuts since we only serviced her front yard.  Our company comes out with a crew of 6 men and it takes us just as long to cut just the front as it does the front and back because they are done at the same time.   This  seems to be a lack of communication with Mrs. [redacted] and the person paying for the service.  We did tell her that when our scheduled resumed to weekly mowings then our company would cut the back yard and get it back in shape but she was not happy with that offer.  Thank you, [redacted] Buteaud

Our company still stands that we notified our customer with the only  phone number given when the service was initially set up.  It is our policy when someone contacts us regarding an account to notify the number on file instead  of responding to any messages given.  Our first contact with [redacted] was at the end of January and at the request of Mr. [redacted] (our customer) we changed the contact number to her phone number, in addition I told Mrs [redacted] when her first cut was scheduled in February and made specific notes on her account to make sure gate was secure once we left.   She did not contact us again until after we had already serviced just her front yard again because she did not unlock the gate.  We will refund  to the credit card on file $98 which is half of the amount she paid for service from November thru first visit in February.  We do not feel that we did anything  wrong and that we did notify the contact number on file every time that there was a payment due and when the schedule changed from weekly to once every two weeks from a Saturday to a Thursday.  Thank you,[redacted] Econocuts 281-862-2887