Complaint ID: [redacted] Dear [redacted] Thank you for bringing your concerns to our attentionWe look forward to working with you to reach a timely and informal resolution of this matter and hope to minimize any inconvenienceWe stand by the quality of our products and take pride in them and in our proprietary formulas The Terms and Conditions of our website explains the trial offer and associated customer’s obligationsPrior to purchasing anything from our website every customer is required to accept the terms mentioned at two different places on the order form before placing the order which states that, “By submitting my information, “I confirm I am over and agree to the Terms of Service and the Privacy policy of this site” Once you check mark the empty box and click to Rush my Trial we consider that you had read, understood, and agreed to the Terms and Conditions We offer day trial period that start from the order date, in which the customer has the privilege of using a product for the cost of shipping and handling at this timeThen, after the trial period has expired, the customer is charged for the full price of the monthly supply bottle received during your trial periodThereafter, automatic shipments are sent out and charged to the customer every month, eliminating the need to remember to reorder their favorite productA customer is not obligated to continue automatic shipments and can request cancellation at any timeWe regret to inform you that we are unable to locate your account prior to the information providedTherefore, kindly provide us with the same information that was used at the time of placing the order and reply back to this email with the information mentioned below so that we may be better able to assist you: Customer ID: Customer Name: Customer Address: Phone number: Email Address: We appreciate the opportunity of being of service to you and hope you will consider using our products again in the future Regards, Customer Support Manager
Complaint ID: [redacted] Dear [redacted] Thank you for bringing your concerns to our attentionWe look forward to working with you to reach a timely and informal resolution of this matter and hope to minimize any inconvenienceWe stand by the quality of our products and take pride in them and in our proprietary formulasThe Terms and Conditions of our website explains the trial offer and associated customer’s obligationsPrior to purchasing anything from our website every customer is required to accept the terms mentioned at two different places on the order form before placing the order which states that, “By submitting my information, “I confirm I am over and agree to the Terms of Service and the Privacy policy of this site” Once you check mark the empty box and click to Rush my Trial we consider that you had read, understood, and agreed to the Terms and ConditionsWe offer a days trial period for the product SkinElement in which the customer has the privilege of using a product for the cost of shipping and handling at this timeThen, after the trial period has expired, the customer is charged for the full price of the monthly supply bottle received during your trial periodThereafter, automatic shipments are sent out and charged to the customer every month, eliminating the need to remember to reorder their favorite productA customer is not obligated to continue automatic shipments and can request cancellation at any timeHowever, we request you to review and refresh your recollection of the Terms and Conditions which is mentioned on our website, including specifically our liberal refund policyThe Refund Policy outlined in the Terms and Conditions states, in part: “We will gladly accept returns and issue full refunds (less shipping and handling and USD$restocking fee), no questions asked - for returns received within days of the order date where no promotion was redeemed (i.e., Rebate or Trial Promotions)For regular offers where the full product price is paid (not including Promotional Discounts, Rebate, Promotions or Trial Promotions), simply contact a Customer Service Representative to receive return instructions and self-addressed, prepaid postagePlease note that we cannot process packages marked "Return to Sender" or "Refused"All returned packages require a Return Merchandise Authorization (RMA) number to ensure accurate processing of your return to your accountRMA numbers can be obtained by calling our Customer Support Team.” According to our record, [redacted] placed an order for the days trial period for the product SkinElement on December 27th, As per the program that was agreed upon when [redacted] placed the order, in order to avoid the charges [redacted] was required to contact our company within her days trial period that starts from the order dateSince, [redacted] did not contacted our company within the specified time of days, on January 10th, 2017, she was charged for the remaining balance of SkinElementThe [redacted] tracking status shows that the product was delivered to [redacted] on January 3, The tracking number for the reference is “ [redacted] ”We have canceled your subscription for the product SkinElement, you will no longer receive additional shipments of the productWe are authorized to provide you with a refund in the amounts of $This amount exceeds the refund amount outlined in our Terms and Conditions, but we are happy to offer it to you in order to settle and resolve all claims and concerns that you may haveWe appreciate the opportunity of being of service to you and hope you will consider using our products again in the futureRegards, Customer Support Manager
Complaint: [redacted] I am rejecting this response because: I cancelled the renewal of the Skin Element at the same time as the cancellation of the Eye Support I clearly and firmly stated I was ONLY interested in the 'free trial' for the cost of $shipping and handling I cancelled verbally any desire for additional shipments or costs Regards, [redacted] ***
Complaint: [redacted]
I am rejecting this response because:
I cancelled the renewal of the Skin Element at the same time as the cancellation of the Eye Support. I clearly and firmly stated I was ONLY interested in the 'free trial' for the cost of $4.99 shipping and handling. I...
cancelled verbally any desire for additional shipments or costs.
Regards,
[redacted]
Complaint ID: [redacted] Dear [redacted] Thank you for bringing your concerns to our attention. We look forward to working with you to reach a timely and informal resolution of this matter and hope to minimize any inconvenience. We stand by the quality of our products and take pride in them and...
in our proprietary formulas. The Terms and Conditions of our website explains the trial offer and associated customer’s obligations. Prior to purchasing anything from our website every customer is required to accept the terms mentioned at two different places on the order form before placing the order which states that, “By submitting my information, “I confirm I am over 18 and agree to the Terms of Service and the Privacy policy of this site” Once you check mark the empty box and click to Rush my Trial we consider that you had read, understood, and agreed to the Terms and Conditions. We offer a 14 days trial period for the product SkinElement in which the customer has the privilege of using a product for the cost of shipping and handling at this time. Then, after the trial period has expired, the customer is charged for the full price of the monthly supply bottle received during your trial period. Thereafter, automatic shipments are sent out and charged to the customer every month, eliminating the need to remember to reorder their favorite product. A customer is not obligated to continue automatic shipments and can request cancellation at any time. However, we request you to review and refresh your recollection of the Terms and Conditions which is mentioned on our website, including specifically our liberal refund policy. The Refund Policy outlined in the Terms and Conditions states, in part: “We will gladly accept returns and issue full refunds (less shipping and handling and USD$20.00 restocking fee), no questions asked - for returns received within 30 days of the order date where no promotion was redeemed (i.e., Rebate or Trial Promotions). For regular offers where the full product price is paid (not including Promotional Discounts, Rebate, Promotions or Trial Promotions), simply contact a Customer Service Representative to receive return instructions and self-addressed, prepaid postage. Please note that we cannot process packages marked "Return to Sender" or "Refused". All returned packages require a Return Merchandise Authorization (RMA) number to ensure accurate processing of your return to your account. RMA numbers can be obtained by calling our Customer Support Team.” According to our record, [redacted] placed an order for the 14 days trial period for the product SkinElement on December 27th, 2017. As per the program that was agreed upon when [redacted] placed the order, in order to avoid the charges [redacted] was required to contact our company within her 14 days trial period that starts from the order date. Since, [redacted] did not contacted our company within the specified time of 14 days, on January 10th, 2017, she was charged for the remaining balance of SkinElement. The [redacted] tracking status shows that the product was delivered to [redacted] on January 3, 2017. The tracking number for the reference is “[redacted]”. We have canceled your subscription for the product SkinElement, you will no longer receive additional shipments of the product. We are authorized to provide you with a refund in the amounts of $97.83. This amount exceeds the refund amount outlined in our Terms and Conditions, but we are happy to offer it to you in order to settle and resolve all claims and concerns that you may have. We appreciate the opportunity of being of service to you and hope you will consider using our products again in the future. Regards, Customer Support Manager
Complaint ID: [redacted] Dear [redacted] Thank you for bringing your concerns to our attention. We look forward to working with you to reach a timely and informal resolution of this matter and hope to minimize any inconvenience. We stand by the quality of our products and take pride...
in them and in our proprietary formulas. The Terms and Conditions of our website explains the trial offer and associated customer’s obligations. Prior to purchasing anything from our website every customer is required to accept the terms mentioned at two different places on the order form before placing the order which states that, “By submitting my information, “I confirm I am over 18 and agree to the Terms of Service and the Privacy policy of this site” Once you check mark the empty box and click to Rush my Trial we consider that you had read, understood, and agreed to the Terms and Conditions. We offer 14 day trial period that start from the order date, in which the customer has the privilege of using a product for the cost of shipping and handling at this time. Then, after the trial period has expired, the customer is charged for the full price of the monthly supply bottle received during your trial period. Thereafter, automatic shipments are sent out and charged to the customer every month, eliminating the need to remember to reorder their favorite product. A customer is not obligated to continue automatic shipments and can request cancellation at any time. We regret to inform you that we are unable to locate your account prior to the information provided. Therefore, kindly provide us with the same information that was used at the time of placing the order and reply back to this email with the information mentioned below so that we may be better able to assist you: 1. Customer ID: 2. Customer Name: 3. Customer Address: 4. Phone number: 5. Email Address: We appreciate the opportunity of being of service to you and hope you will consider using our products again in the future. Regards, Customer Support Manager
Complaint ID: [redacted] Dear [redacted] Thank you for bringing your concerns to our attentionWe look forward to working with you to reach a timely and informal resolution of this matter and hope to minimize any inconvenienceWe stand by the quality of our products and take pride in them and in our proprietary formulas The Terms and Conditions of our website explains the trial offer and associated customer’s obligationsPrior to purchasing anything from our website every customer is required to accept the terms mentioned at two different places on the order form before placing the order which states that, “By submitting my information, “I confirm I am over and agree to the Terms of Service and the Privacy policy of this site” Once you check mark the empty box and click to Rush my Trial we consider that you had read, understood, and agreed to the Terms and Conditions We offer day trial period that start from the order date, in which the customer has the privilege of using a product for the cost of shipping and handling at this timeThen, after the trial period has expired, the customer is charged for the full price of the monthly supply bottle received during your trial periodThereafter, automatic shipments are sent out and charged to the customer every month, eliminating the need to remember to reorder their favorite productA customer is not obligated to continue automatic shipments and can request cancellation at any timeWe regret to inform you that we are unable to locate your account prior to the information providedTherefore, kindly provide us with the same information that was used at the time of placing the order and reply back to this email with the information mentioned below so that we may be better able to assist you: Customer ID: Customer Name: Customer Address: Phone number: Email Address: We appreciate the opportunity of being of service to you and hope you will consider using our products again in the future Regards, Customer Support Manager
Complaint ID: [redacted] Dear [redacted] Thank you for bringing your concerns to our attentionWe look forward to working with you to reach a timely and informal resolution of this matter and hope to minimize any inconvenienceWe stand by the quality of our products and take pride in them and in our proprietary formulasThe Terms and Conditions of our website explains the trial offer and associated customer’s obligationsPrior to purchasing anything from our website every customer is required to accept the terms mentioned at two different places on the order form before placing the order which states that, “By submitting my information, “I confirm I am over and agree to the Terms of Service and the Privacy policy of this site” Once you check mark the empty box and click to Rush my Trial we consider that you had read, understood, and agreed to the Terms and ConditionsWe offer a days trial period for the product SkinElement in which the customer has the privilege of using a product for the cost of shipping and handling at this timeThen, after the trial period has expired, the customer is charged for the full price of the monthly supply bottle received during your trial periodThereafter, automatic shipments are sent out and charged to the customer every month, eliminating the need to remember to reorder their favorite productA customer is not obligated to continue automatic shipments and can request cancellation at any timeHowever, we request you to review and refresh your recollection of the Terms and Conditions which is mentioned on our website, including specifically our liberal refund policyThe Refund Policy outlined in the Terms and Conditions states, in part: “We will gladly accept returns and issue full refunds (less shipping and handling and USD$restocking fee), no questions asked - for returns received within days of the order date where no promotion was redeemed (i.e., Rebate or Trial Promotions)For regular offers where the full product price is paid (not including Promotional Discounts, Rebate, Promotions or Trial Promotions), simply contact a Customer Service Representative to receive return instructions and self-addressed, prepaid postagePlease note that we cannot process packages marked "Return to Sender" or "Refused"All returned packages require a Return Merchandise Authorization (RMA) number to ensure accurate processing of your return to your accountRMA numbers can be obtained by calling our Customer Support Team.” According to our record, [redacted] placed an order for the days trial period for the product SkinElement on December 27th, As per the program that was agreed upon when [redacted] placed the order, in order to avoid the charges [redacted] was required to contact our company within her days trial period that starts from the order dateSince, [redacted] did not contacted our company within the specified time of days, on January 10th, 2017, she was charged for the remaining balance of SkinElementThe [redacted] tracking status shows that the product was delivered to [redacted] on January 3, The tracking number for the reference is “ [redacted] ”We have canceled your subscription for the product SkinElement, you will no longer receive additional shipments of the productWe are authorized to provide you with a refund in the amounts of $This amount exceeds the refund amount outlined in our Terms and Conditions, but we are happy to offer it to you in order to settle and resolve all claims and concerns that you may haveWe appreciate the opportunity of being of service to you and hope you will consider using our products again in the futureRegards, Customer Support Manager
Complaint: [redacted] I am rejecting this response because: I cancelled the renewal of the Skin Element at the same time as the cancellation of the Eye Support I clearly and firmly stated I was ONLY interested in the 'free trial' for the cost of $shipping and handling I cancelled verbally any desire for additional shipments or costs Regards, [redacted] ***
Complaint: [redacted]
I am rejecting this response because:
I cancelled the renewal of the Skin Element at the same time as the cancellation of the Eye Support. I clearly and firmly stated I was ONLY interested in the 'free trial' for the cost of $4.99 shipping and handling. I...
cancelled verbally any desire for additional shipments or costs.
Regards,
[redacted]
Complaint ID: [redacted] Dear [redacted] Thank you for bringing your concerns to our attention. We look forward to working with you to reach a timely and informal resolution of this matter and hope to minimize any inconvenience. We stand by the quality of our products and take pride in them and...
in our proprietary formulas. The Terms and Conditions of our website explains the trial offer and associated customer’s obligations. Prior to purchasing anything from our website every customer is required to accept the terms mentioned at two different places on the order form before placing the order which states that, “By submitting my information, “I confirm I am over 18 and agree to the Terms of Service and the Privacy policy of this site” Once you check mark the empty box and click to Rush my Trial we consider that you had read, understood, and agreed to the Terms and Conditions. We offer a 14 days trial period for the product SkinElement in which the customer has the privilege of using a product for the cost of shipping and handling at this time. Then, after the trial period has expired, the customer is charged for the full price of the monthly supply bottle received during your trial period. Thereafter, automatic shipments are sent out and charged to the customer every month, eliminating the need to remember to reorder their favorite product. A customer is not obligated to continue automatic shipments and can request cancellation at any time. However, we request you to review and refresh your recollection of the Terms and Conditions which is mentioned on our website, including specifically our liberal refund policy. The Refund Policy outlined in the Terms and Conditions states, in part: “We will gladly accept returns and issue full refunds (less shipping and handling and USD$20.00 restocking fee), no questions asked - for returns received within 30 days of the order date where no promotion was redeemed (i.e., Rebate or Trial Promotions). For regular offers where the full product price is paid (not including Promotional Discounts, Rebate, Promotions or Trial Promotions), simply contact a Customer Service Representative to receive return instructions and self-addressed, prepaid postage. Please note that we cannot process packages marked "Return to Sender" or "Refused". All returned packages require a Return Merchandise Authorization (RMA) number to ensure accurate processing of your return to your account. RMA numbers can be obtained by calling our Customer Support Team.” According to our record, [redacted] placed an order for the 14 days trial period for the product SkinElement on December 27th, 2017. As per the program that was agreed upon when [redacted] placed the order, in order to avoid the charges [redacted] was required to contact our company within her 14 days trial period that starts from the order date. Since, [redacted] did not contacted our company within the specified time of 14 days, on January 10th, 2017, she was charged for the remaining balance of SkinElement. The [redacted] tracking status shows that the product was delivered to [redacted] on January 3, 2017. The tracking number for the reference is “[redacted]”. We have canceled your subscription for the product SkinElement, you will no longer receive additional shipments of the product. We are authorized to provide you with a refund in the amounts of $97.83. This amount exceeds the refund amount outlined in our Terms and Conditions, but we are happy to offer it to you in order to settle and resolve all claims and concerns that you may have. We appreciate the opportunity of being of service to you and hope you will consider using our products again in the future. Regards, Customer Support Manager
Complaint ID: [redacted] Dear [redacted] Thank you for bringing your concerns to our attention. We look forward to working with you to reach a timely and informal resolution of this matter and hope to minimize any inconvenience. We stand by the quality of our products and take pride...
in them and in our proprietary formulas. The Terms and Conditions of our website explains the trial offer and associated customer’s obligations. Prior to purchasing anything from our website every customer is required to accept the terms mentioned at two different places on the order form before placing the order which states that, “By submitting my information, “I confirm I am over 18 and agree to the Terms of Service and the Privacy policy of this site” Once you check mark the empty box and click to Rush my Trial we consider that you had read, understood, and agreed to the Terms and Conditions. We offer 14 day trial period that start from the order date, in which the customer has the privilege of using a product for the cost of shipping and handling at this time. Then, after the trial period has expired, the customer is charged for the full price of the monthly supply bottle received during your trial period. Thereafter, automatic shipments are sent out and charged to the customer every month, eliminating the need to remember to reorder their favorite product. A customer is not obligated to continue automatic shipments and can request cancellation at any time. We regret to inform you that we are unable to locate your account prior to the information provided. Therefore, kindly provide us with the same information that was used at the time of placing the order and reply back to this email with the information mentioned below so that we may be better able to assist you: 1. Customer ID: 2. Customer Name: 3. Customer Address: 4. Phone number: 5. Email Address: We appreciate the opportunity of being of service to you and hope you will consider using our products again in the future. Regards, Customer Support Manager