Kevin N Baize OD

From: [redacted] [mailto: [redacted] Sent: Monday, November 10, 2:PMTo: [redacted] ***Subject: [redacted] ID # [redacted] Dear [redacted] and ***, Latest updateWas able to get a hold of UHC and faxed them an expedited preauth formShould hopefully get approval in a few days Feel free to stop in the office for updates too but I will email you to let you know when I get a response and I could call you too if you want Aloha, [redacted]

From: [redacted] [mailto: [redacted] Sent: Monday, November 10, 11:AMTo: [redacted] ***Subject: [redacted] Aloha [redacted] and ***, I am writing you in response to your complaint you filed with the Revdex.comI just wanted to let you know that I am going to send an email to the Insurance company and also refile the claim to see if they approved it or not I just wanted to remind you what I had shared with you in July about your insurance planWhen you had come to see us for another exam, you had already exhausted your benefit for glasses and did not have coverage at the time of serviceYour benefit for glasses is one every two yearsOur office wanted to help you get coverage for these lenses so we offered to take the time to fill out approval forms and insurance formsPlease be patient with usWe have not forgotten youI can contact you once a week through email if you would like about the status of the claim and if the insurance approves it or not I will also ask the insurance company to expedite the claim so you don't have to wait for a response much longerWe appreciate you as patients and your business in our officeTake care [redacted] Office Manager

Revdex.com:
YES, WILL ACCEPT AT THIS TIME AND WILL LIKE TO SEE HOW LONG OR SHORT IT WILL TAKE FOR THIS NEW CLAIM TO GET ANSWERED
I FELT LIKE IS IT YES OR NO ARE THEY GOING TO APPROVE IT OR NOT.ITS WAITING WHICH I THINK PERSONALLY IT SHOULD NEVER TAKE THAT LONG OR IS DR.***S OFFICE EVEN PUTTING IN THE CLAIM ?
NOW I CAN WAIT A FEW DAYS FOR A DECISION BUT NOY
MUCHO LONGIER MORE
*** ***/*** ***
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

From: [redacted] [mailto:[redacted] Sent: Monday, November 10, 2014 2:32 PMTo: [redacted]Subject: [redacted] ID #[redacted]
 
Dear [redacted] and [redacted],
Latest update. Was able to get a hold of UHC and faxed them an expedited preauth form. Should hopefully get approval in a few days.
 
Feel free to stop in the office for updates too but I will email you to let you know when I get a response and I could call you too if you want.
 
Aloha,
[redacted]

From: [redacted] [mailto:[redacted] Sent: Monday, November 10, 2014 11:44 AMTo:...

[redacted]Subject: [redacted]
 
Aloha [redacted] and [redacted],
I am writing you in response to your complaint you filed with the Revdex.com. I just wanted to let you know that I am going to send an email to the Insurance company and also refile the claim to see if they approved it or not.  I just wanted to remind you what I had shared with  you in July about your insurance plan. When you had come to see us for another exam, you had already exhausted your benefit for glasses and did not have coverage at the time of service. Your benefit for glasses  is one every two years. Our office wanted to help you  get coverage for these lenses so we offered to take the time to fill out approval forms and insurance forms. Please be patient with us. We have not forgotten you. I can contact you once a week through email if you would like about the status of the claim and if the insurance approves it or not.  I will also ask the insurance company to expedite the claim so you don't have to wait for a response much longer. We appreciate you as patients and your business in our office. Take care.
 
[redacted]
Office Manager

Review: AFTER GOING TO HAVE MY EYES EXAMINED 2 TIMES IN FEBUARY FIRST DATE THE 11TH AND THEN 3 DAYS LATER THE 14TH A PAIR OF EYE GLASSES WERE MADE FOR ME.ALSO AT THE SAME TIME DR. [redacted] REFERRED ME TO A [redacted] IN HONOLULU.I THEN DID 3-4 VISITS THERE AT WHICH I HAD BOTH EYE DUCTS LASERED.IN JUNE I WENT BACK TO LET DR.[redacted] KNOW THAT THE PAIR OF GLASSES I GOT BACK IN FEBUARY WERE NOW NOT WORKING BECAUSE MY EYES HAVE CHANGED.HE RECHECKED AND CAME UP WITH A NEW PRESCRIPTION GLASSES.SO WE KEPT THE FRAME AND JUST NEED THE GLASS PART RENEWED. ON JULY 16TH I DROPPED OFF THE FRAME WITH [redacted] BECAUSE SHE WAS TAKING IT THE NEXT DAY TO HAVE THE NEW GLASS PUT IN.THE VERY NEXT DAY SHE CALLED TO COME PICK THEM UP AND I DID. MY WIFE PAID UP FRONT FOR THE GLASS PART BECAUSE I NEEDED IT WITH THE INTENTION THAT WE WOULD GET REIMBURSTED ONCE THE INSURANCE COVERED IT.IT IS NOW OCTOBER 22,2014 AND AFTER MANY ATTEMPS CALLING AND STOPPING BY TO SEE IF IT WENT THRU SHE WAS ALWAYS TOLD NO,NOT RIGHT NOW,IT TAKES AWHILECAN YOU PLEASE SEE WHY ITS SO LONG $143.46.Desired Settlement: REFUND

Business

Response:

From: [redacted] [mailto:[redacted]

Sent: Monday, November 10, 2014 11:44 AM

To: [redacted]

Subject: [redacted]

Aloha [redacted] and [redacted],

I am writing you in response to your complaint you filed with the Revdex.com. I just wanted to let you know that I am going to send an email to the Insurance company and also refile the claim to see if they approved it or not. I just wanted to remind you what I had shared with you in July about your insurance plan. When you had come to see us for another exam, you had already exhausted your benefit for glasses and did not have coverage at the time of service. Your benefit for glasses is one every two years. Our office wanted to help you get coverage for these lenses so we offered to take the time to fill out approval forms and insurance forms. Please be patient with us. We have not forgotten you. I can contact you once a week through email if you would like about the status of the claim and if the insurance approves it or not. I will also ask the insurance company to expedite the claim so you don't have to wait for a response much longer. We appreciate you as patients and your business in our office. Take care.

Office Manager

Business

Response:

From: [redacted] [mailto:[redacted]

Sent: Monday, November 10, 2014 2:32 PM

To: [redacted]

Subject: [redacted] ID #[redacted]

Dear [redacted] and [redacted],

Latest update. Was able to get a hold of UHC and faxed them an expedited preauth form. Should hopefully get approval in a few days.

Feel free to stop in the office for updates too but I will email you to let you know when I get a response and I could call you too if you want.

Aloha,

Consumer

Response:

YES, WILL ACCEPT AT THIS TIME AND WILL LIKE TO SEE HOW LONG OR SHORT IT WILL TAKE FOR THIS NEW CLAIM TO GET ANSWERED.

I FELT LIKE IS IT YES OR NO ARE THEY GOING TO APPROVE IT OR NOT.ITS WAITING WHICH I THINK PERSONALLY IT SHOULD NEVER TAKE THAT LONG OR IS DR.[redacted]S OFFICE EVEN PUTTING IN THE CLAIM ?

NOW I CAN WAIT A FEW DAYS FOR A DECISION BUT NOY

MUCHO LONGIER MORE.

[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Sincerely,