Kevin Powell's Foothill Ford

Review: I bought a car from Kevin Powell's Foothill Ford in Pilot Mountain one year ago. This vehicle was certified to have no defects no damage when bought. Ever since I have had the vehicle, it has demonstrated several mechanical defects which should have either been repaired before sale or disclosed to the customer. I have made several attempts to find a solution with the dealer, but none have been seen-through. The sales manager said he would "make right" on the car and do anything he could to place me in a vehicle that is reliable. However, he says my credit is unsatisfactory to trade; the vehicle I bought last year was bought with sub-prime credit with a legitimate bank loan, which is still current and not in default. Last year, when I bought the car, I was told there was a warranty with the vehicle through the dealership. The dealership denies any warranty exists or that this was expressed. I am stuck with a faulty vehicle sold by this business and have no transportation. Also, their websites claims that if one is not happy with the bought vehicle, then it can be exchanged with no questions asked. This advertisement also does not have an expiration date on said promise. The people need to know about the deceptive business practices by this organization.Desired Settlement: I would like for this dealership to either repair the vehicle based on expressed warranty at purchase or replace the vehicle.

Business

Response:

We always hate to hear a customer is disappointed in any way

and will always work diligently to resolve any customer concerns.

In revie[redacted] Mr. [redacted]’s complaint and looking at the

information in our records he purchased his car 12 months ago and he has put

approximately 29,000 miles on it in that time. It appears that his problem is

related to maintenance that would be normally required of a car driving this

many miles per year and now having 65,000 miles on it. Taking into

consideration normal driving habits of approximately 15,000 miles, driving 29,000

miles in a year would speed up the intervals of routine maintenance and repairs

necessary. As he stated in his complaint he had the car appraised and was not happy with the current value but driving that many miles would also make the car depreciate more rapidly.

All this being said we would be happy to work with Mr. [redacted]

on reducing the parts and labor cost on whatever maintenance and repairs he has

on his car. However, we do not feel it is our responsibility to pay for these

items.

If Mr. [redacted] would like to contact Melanie S[redacted] at [redacted] or at 336-448-5027, we would be

happy to help him schedule an appointment with our service department and get

these repairs done at a discounted cost.

We thank him for bringing this matter to our attention and

certainly strive to make Mr. [redacted] as happy as we do all our other customers.

Went in to buy a new truck I had a 2014 Ford focus only 12,000 miles on car .They had to have my car and $14,000 for me to get the truck .My credit was in the 700 .The truck was $34,000. My car is in A1 shape. Kevin P[redacted] is a liar My car $18,000 plus $14,000 =$32,000 you have got to be kidding. I will never go to him again

Review: I purchased my mini cooper in Decemember, had bad antena and a wheel with a flat spot. was asked to return to change tire and receive detail, antenna was to be mailed ot me. Antenna never mailed, pay off on car not sent in timely received late payment charge from late payoff, had to call to get that fixed. Had to drive care to and from pilot mountain 3 times in 2 months sense purchase to pick up antenna never mailed and to fix the tire that was supposed to be replaced. they just swapped that front tire with a back tire instead of replacing it. never received detail done to car- asked for assitance from sales person [redacted]. he ignored my texts- still waiting for tire to be replaced and car deailed. now need an oil change. wasted gas and time back and forth 2 hour round trip drives 3 times.Desired Settlement: I want the tire replaced as promised, car detailed as promised, and an oil change. OR if they cannot stand behind the products they sell and respond timely to customers and pay off their trade ins properly they can buy back this car and I will go to a different dealer.

Business

Response:

We appreciate this issue being brought to our attention as management was unaware of any problem. The sales person who handled this transaction is new to our company. He was not accustomed to how unlike other dealers we are, in that we always, always stand behind what we sell. We have now spoken to [redacted] ?and are in the process of completing her requests. We also have spoken to the salesperson involved and made him aware this is not how we do business. He will also receive training on how to properly handle customer issues including making management aware of any items promised or any issues after the sale. We certainly apologize for any inconveniences and are diligently and efficiently in the process of taking care of everything.