Kevin W. Mickey Law Firm P.C.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Assumed Answered]
Complaint: [redacted]
I am rejecting this response because:A verbal confirmation was made by a representative from the company in which he was very familiar with the terms "soft and hard credit pull."  I was misled by a company representative prior to selecting agreement to the "terms and conditions."  For this reason it would appear that the business operates unfaithfully to potential customers.  If the company's agent or representative leads a customer to believe the terms of an agreement, and then the company states otherwise, this would be considered deceptive marketing tactics.I have expressed that I would like the credit inquiry from Legends Toyota removed from my report.  I feel this is reasonable, as I inquired with a representative of the company to clarify the terms, prior to agreeing to the terms.  I needed a verbal confirmation as I am dyslexic and have a difficult time reading most print.  In fact, I have had assistance filling out my complaint, reading my credit report and dictating this message.  I feel there is a simple resolution to this problem, yet it seems Legends Toyota would rather state "the customer should have read the terms," well, perhaps if I were able to, and did not have a disability, I could have.  With that being said, should it not be a reasonable expectation that this company's representative be able to answer questions over the phone accurately?  Or perhaps, the company's representative should have referred me to someone who could have offered truthful responses to my inquiry?  I welcome a response from Legends Toyota in hopes an agreement can be made. Regards,
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