Kevin's Auto Repair

The email string below clearly shows SScycle's willingness to help this customer We can only assume that this issue is closed and resolved considering the customer's lack of wíllingness to provide details or cooperateAlso, if the product has been used after installation, it has been accepted by the customer as receivedlt can be assumed that the issue happened duríng use of the product We will continue to address this issue if needed, if the customer is willing to cooperate Thanks, [redacted] We need to the emailyou said you sent to [redacted] ***We would like to take a look at it and see what we can get done We also need pictures of the issuePlease cooperative Thanks From: [redacted] Sent: Wednesday, August 06,10:PMSubject: Re: store.58cycle,com : Order # This is going no-whereCan I send the e-mail to LV?? Yes, but what is that go¡ng to prove?? What I need is a new or replacement pipe for the left sideWe are talking about a ft long aluminum pipeI already sent picturesI don't have a ultra pixel camera in a well lit shop where I can lift the bike up so you can see all sidesAs I said before, the bolt on the left side bracket doesn't go through the nut because the pipe comes out too far and then you have to force the muffler in to attach itThe mufflers and brackets are identicalThere is no reason to change itThis is my 5th sportbike and I don't understand all the questionsThe exhaust is already installedWhy would I sent the pipe to you for inspection rendering my bike unusable? Send me a new pipe and then I will send the existing pipe for inspectionAnother option is to send the whole exhaust system back to you for a refundI work close to hours a week and don't have time for this non-senseI hope your next response makes sense Thanks On Thursday, July 31,1:PM, 58cycle - JM < > wrote Can you send us the emails that you sent to [redacted] ***? Can you send the pictures of the issues as requested? Did you switch canisters and clamps to see if the canister created the issue when mating? Our address is below if you would rather return the mid-pipe for inspection To speed up the process, please respond to each question asked above

Dear Sir or Madam My name Kevin C [redacted] Kevin Auto Repair ID of [redacted] took her vehicle to my shop she concerning check engine light is on and noise I test drove the vehicle nothing make a noise and I hook up OBD diagnostic gas cap is open I check suspension front and rear is ok I told her I didn't hear noise I not charge for diagnostic at all Thank for your help

I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [redacted] , thanks for providing the phone number to the manufacturerI asked Cycle several times for the numberI couldn't find it onlineI reject their response because there is no resolution for my issueIt's poor customer serviceI won't be surprised if the manufacturer tells me to contact the retailerIn their response, Cycle is stating I'm not cooperating and the issue occurred while using the productI sent proof of an e-mail to the manufacturerI'm not sure what that provesIt's unfair to start claiming the issue occurred while using the productThey have pictures of the motorcycleIt's in brand new conditionFrom the beginning, this business has been looking for reasons to be uncooperativeWe are talking about replacing a foot long aluminum pipeI hope this claim sticks with the Revdex.com and everyone that researches this business can read what happened here Regards, [redacted]

Company is very difficult to work with Tried to return a poorly made product and was told I would have to pay a 20% re-stocking fee which they told me i'd agree to because it was buried somewhere on their web site I pointed out there was no such notification on the email receipt I recieved and had I know I would not have purchased the product The basically said that they didn't care and refused to refund my money forcing me to file for a chargeback

Very quick, professional, reasonable serviceVery glad I found this shop for car repairsWill return for furture needs and highly recommended!

We have no record of this customer contacting us. He will need to email us at [email protected] or call us at *** to troubleshoot this issue.Thanks

I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Please see two pictures I included below and you will immediately know what I am referring toIf you compare two pictures below you will see difference in the shape of the canisters I received and one pictured on their websiteI did mention that the canister on the picture on their website was somewhat round or triangular looking shape, but not ovalI would be happy with round looking shape as pictured on their website and picture I included below
I also spoke with the *** on Friday and send her the picture of the canister I receivedI offered to return these parts for full refund and I would pay the shipping to them and also to purchase another exhaust system that is more expensive then this oneApparently they did not want thatThey want to make me keep parts that I don't want and they sold based on the misleading picture they posted on their website
Picture of the actual canister I received:
Picture of the canister on business website:
Regards,
*** ***

I see nothing to respond to here

I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
***, thanks for providing the phone number to the manufacturerI asked Cycle several times for the numberI couldn't find it onlineI reject their response because there is no resolution for my issueIt's poor customer serviceI won't be surprised if the manufacturer tells me to contact the retailerIn their response, Cycle is stating I'm not cooperating and the issue occurred while using the productI sent proof of an e-mail to the manufacturerI'm not sure what that provesIt's unfair to start claiming the issue occurred while using the productThey have pictures of the motorcycleIt's in brand new conditionFrom the beginning, this business has been looking for reasons to be uncooperativeWe are talking about replacing a foot long aluminum pipeI hope this claim sticks with the Revdex.com and everyone that researches this business can read what happened here
Regards,
*** ***

Dear Sir or Madam My name Kevin C*** Kevin Auto Repair ID of *** *** took her vehicle to my shop she concerning check engine light is on and noise I test drove the vehicle nothing make a noise and I hook up OBD diagnostic gas cap is open I check suspension front
and rear is ok I told her I didn't hear noise I not charge for diagnostic at all . Thank for your help

The picture for this item shows a oval canister, not a round canister. It is a picture of a M-canister from the manufacturers website. The manufacturer only offers a M-oval canister shape for this motorcycle. The actually don't even make a round M-canister for any
application. The item the customer received it oval as he stated. He received the same canister shape as we pictured. He states this is the basis for his complaint....therefore he is mistaken by photo. Nowhere did the listing state the exhaust was round.We offered to reduce the return fee to 10% as a courtesy. We are willing to still honor that offer.This list is accurately described, as we have sold quite a few of these exhausts. It is one of our best selling exhausts.From the notes of the first customer service agent that the customer spoke with, he didn't want the oval exhaust he received because he wanted a triangular shaped exhaust.By offering the customer the reduced returned fee we are just trying to cover our cost associated with this transaction as the customer received free freight on his entire order.This return is based on customer preference and not on any error in part by 58cycle

Company is very difficult to work with
Tried to return a poorly made product and was told I would have to pay a 20% re-stocking fee which they told me i'd agree to because it was buried somewhere on their web site
I pointed out there was no such notification on the email receipt I recieved and had I know I would not have purchased the product
The basically said that they didn't care and refused to refund my money forcing me to file for a chargeback

I have reviewed the response offer made by the business in reference to complaint ID 1***, and have determined that this proposed
action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Not trueI did try to contact this businessAfter my complaint someone from Cycle contacted me by e-mailI will let you know where it goes from hereThank you for your service.
Regards,
*** ***

I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Who is they? Cycle did not resolve my complaintThe manufacturer doesn't have a listed phone numberI have asked Cycle more than once for the phone number to *** ***I have tried to contact LV several times via their website and e-mail without any responseCycle sold the product and should be responsible to help me resolve this issueInstead they have given up and walked away with nothing doneThe only other options are to ask the Revdex.com to help negotiate a refund or partial refund for the defective exhaust system or dispute the chargeI can put that money into another exhaust system that properly fits my Kawasaki ZX-
Regards,
*** ***

This letter is in response to your letter dated August 10,2015. Referencing complaint #*** related to mechanical services. I provided to *** *** * *** for his Chevrolet lumina car at my business. Kevin's Auto Repair.Mr*** brought his car to my shop in and I
determined that the vehicle had a blown head gasketWith this authorization I repaired his vehicle's head gasket. He was later experiencing an overheating issue with the same vehicle in Cooling system leaking need radiation and water pump and I recomended not driving. He continued to drive vehicleHe didn't have enough funds to complete the repair to alleviate the overheating. unfortunately, the recommended repair were not completed in a timely manner, which resulted in another blown engine.
Thank you for your help