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Kevin's Nails

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Reviews Kevin's Nails

Kevin's Nails Reviews (4)

The business has responded Please see below: On the morning of October **, 2015, I received a call from the client’s motherShe was upset because a few of her daughter’s acrylic tip had come off after a couple of daysShe asked what should be doneI told her to bring her daughter to the salon shop that afternoon or the next afternoon so that we can fix itWe had agree that she will bring her daughter the afternoon of the [redacted] or ***She never showed up and made no attempt to contact me to let me know that she could not make itOn October **, 2015, the client called me and asked if she could come in and get her nails done for freeI asked her if she still had any acrylic tip left on her nailsShe told me that she took it offI told her that due to the delay, I would have to charge her half priceI explained to her that if she had had any problem making the previous appointment we could have reschedule it if some communication was doneI believe that with any business, timeliness is importantI do not really know what action is right to take in this matterI have a business to maintain and I want to keep my client happy

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Kevin did tel me to have he come into salon the day of my 1st call and I told him due to my daughter's work schedule it would be impossible I told him the weekend was better for her schedule Kevin said that was to far out That would make a full week from when full set of acrylic tips were applied and he would have to care to re do them but at a charge of $ Kevin never offer me a discount towards a complete new set or a credit towards or credit towards what was done he did I would have contacted Revdex.com for the services and unprofessional approach when I called I told him and it was clear when I hung up the phone seeing have gave him and his business over years of business I was one of his original customers and to be treated and dismissed the way I was I was bother by it Kevin is being untruthful about what her offered to me And he didn't do anything to make happy at the end It was clear when I hung up the phone with him I was taking business elsewhere and placing a complaint and he was fine In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

The business has responded Please see below:
On the morning of October **, 2015, I received a call from the client’s motherShe was upset because a few of her daughter’s acrylic tip
had come off after a couple of daysShe asked what should be doneI told her to bring her daughter to the salon shop that afternoon or the next afternoon so that we can fix itWe had agree that she will bring her daughter the afternoon of the *** or ***She never showed up and made no attempt to contact me to let me know that she could not make itOn October **, 2015, the client called me and asked if she could come in and get her nails done for freeI asked her if she still had any acrylic tip left on her nailsShe told me that she took it offI told her that due to the delay, I would have to charge her half priceI explained to her that if she had had any problem making the previous appointment we could have reschedule it if some communication was doneI believe that with any business, timeliness is importantI do not really know what action is right to take in this matterI have a business to maintain and I want to keep my client happy

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Kevin did tel me to have he come into salon the day of my 1st call and I told him due to my daughter's work schedule it would be impossible I told him the weekend was better for her schedule Kevin said that was to far out That would make a full week from when full set of acrylic tips were applied and he would have to care to re do them but at a charge of $ Kevin never offer me a discount towards a complete new set or a credit towards or credit towards what was done he did I would have contacted Revdex.com for the services and unprofessional approach when I called I told him and it was clear when I hung up the phone seeing have gave him and his business over years of business I was one of his original customers and to be treated and dismissed the way I was I was bother by it Kevin is being untruthful about what her offered to me And he didn't do anything to make happy at the end It was clear when I hung up the phone with him I was taking business elsewhere and placing a complaint and he was fine
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

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Address: 18509 Avalon Blvd, Carson, California, United States, 90746-2102

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