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Reviews Kevin's Royal Automotive

Kevin's Royal Automotive Reviews (15)

This email is so ripe with misrepresentation of the facts I really don't know how to beginThe mother is a very together and coherent individual with all her wits about her yet the daughter has proven to be very controlling, demanding, and uses intimidation tactics to get her way and this was the opinion of the police officer that was solicited by the daughter the day the she told the mother to simply return the car and insist we cancel the deal claiming she had hours to do soThe daughter was involved in every step of the process the day beforeShe helped her mom negotiate the deal for hours on the phone that day speaking with me, the sales person and the manager of my dealership as we worked on meeting every request they made to usThe mother has been left without transportation for about one year when her friend passed away and the car they were sharing was taken back by the family of the deceased friendA friend of the mother called my sales person ( [redacted] ) who is a customer of ***'s and asked him to help find a car for herSo when [redacted] called the mother and she told him she had no way of getting to our dealership to look at cars, he offered to come pick her up and she accepted his offerWe found a vehicle that met the mothers needs and the budget she told us she neededThe daughter was on the phone every step of the way negotiating the price, the interest rate, the warranty she insisted be added to the car to protect her mom's investment, the term of the loan and the paymentWe met every demand she made on behalf of the motherWith the mother sitting in my managers office with my sales person and myself listening on speaker phone to the daughter saying "well Mom if you like the car get it" we then moved forward and processed the paper work, helped procure a competitive insurance offer to insure coverage on her car and delivered the car so she could drive it home that day The following day the mother showed back up at the dealership saying he was returning the car and wanted to cancel the dealMy manager and sales person informed her with her daughter listening on speaker phone that in NYS there is no cooling off period and no right of rescission of a car dealWe produced the document the mother signed explaining this and the mother acknowledged she read it signed it and understood it We offered to switch to other vehicles if she wanted but we also informed her that at that time we had no other vehicles in stock that we could offer her for the same price and payment of around $per monthThe daughter once again became very demanding and insistent that we cancel the transaction claiming falsely people have hours to change there mindWe told her that is not the law in NYS but she continue to insist she was rightWhen the mother was told by her to just leave without her car and go home with the personal assistant that drove with her to the dealership, we informed them that the car was hers now and she could not simply walk away and abandon the vehicle on our lotThe contracts were valid and the insurance was on the car and we told her we did not want to be responsible for any damage or other issues that might occur while left on our propertyAt that point the daughter demanded she call Incredibly she also told her to contact the local police and file a complaint against usWe absolutely did not bully or mistreat her mother as she claimsWe could not have taken advantage of her mother (not that we would have) because her daughter was in complete control of the entire purchasing decision the day beforeSo for her to now claim we did all this is simply grand standing trying to manipulate the situation and get what she apparently wanted which is for us to cancel the transaction for some reason, now claiming all these outrageous things that never happenedOnce the officer (a women) was able to hear both sides of the story while responding to the daughters demand to file a complaint she later told us the mother was in agreement the deal was a fair deal but was scared to take the vehicle back home for fear the daughter would make her life miserable if she didShe told the officer to just have us deliver to her home on MondayThe officer after speaking with the daughter told us she was very controlling and manipulative and despite her advice to have her mother remove the vehicle from our lot, she continued to insist her mother leave without it In an email the daughter wrote to my dealership trying to discredit our business publicly she revealed herself by saying and I quote "She should not be driving a car, but that she needs to be relocated in an assisted living facility"Perhaps the mother does not want to be placed in a nursing home at age 70? Perhaps the daughter should have not been negotiating on a vehicle for her mother the day before if that was the planMaybe the daughter got reprimanded by her siblings for helping her mother buy a car (if this was the family plan) and then changed her mindWe have no way of knowing how in a matter of one day such a complete reversal in decisions took placeIf she made a mistake and got called out by her family then of course the daughter, to save face must make us out to be the bad and evil car dealer and claim we took advantage of her year old motherFrankly I am personally disgusted by the daughters behavior which by any account and by all that witnessed the events that took place was nothing short of "crazy" to be kindWho calls while her mother is being told she can't leave her car on our lot with a personal aid sitting at her side monitoring the entire situationNothing short of creating drama in order to write a narrative and build a case to get what she was demanding We offered and will continue to offer to cancel the warranty to help the mother with her budget thus reducing her payments from her desired $per month to $per month which is well below her targeted budget we metShe is a very low mileage driver anyway so she would not get hurt by us doing this despite the daughter insistence to include it which we did to satisfy the daughter After taking the vehicle to PA for inspection we needed to perform some additional PA inspection repairs which we completed a week or so ago nowWe explained this to her mother and told her once the repairs were completed we would deliver to her homeShe was very excited to hear this and told our sales person she has cleaned out her garage in preparation for the vehicle to be deliveredWe completed the inspection items, had the final PA inspection completed and delivered the car to her homeThe sales person told me she was very happy with the car and excited to get it In conclusion, I believe the daughter was attempting to do her due diligence but over stepped her boundaries with her Mom and did not represent the mothers true feelings and desireObviously the Mom was not upset, as the daughter stated, she wanted the car and received it gladlyIt has now been a few weeks since this all happened and we have heard no further complaints or comments from anyone [redacted] President-CEO Royal Automotive Inc

I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below No where on here says [redacted] motors charged me it all says royal I'm attaching where I did get charged nys inspection It all says royal did inspection N I didn't a call on Monday like I was spost to to c what went wrong and how much I owe Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] [redacted] was not present when conversation about signing on my son's application and my being told that it was only needed to lower the payments on his car He also was not there for the Fiat I never once said that I wanted the almost $add ons With a projected income loss of $ per month due to an upcoming settlement I knew that my monthly income would be limited and that I could only afford a certain amount out of my monthly budget Hopefully this can be resolved in the near future Also I am not confused about this matter

I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
No where on here says *** motors charged me it all says royal I'm attaching where I did get charged nys inspection It all says royal did inspection N I didn't a call on Monday like I was spost to to c what went wrong and how much I owe
Regards, *** ***

Beth, no need for further discussions We delivered this car to the customer and she is very happyDid you post the original complaint? If so I want to respond so please let me know the status.
*** **
***President-CEO Royal Automotive Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
*** ***was not present when conversation about signing on my son's application and my being told that it was only needed to lower the payments on his car. He also was not there for the Fiat 500. I never once said that I wanted the almost $add ons. With a projected income loss of $640 per month due to an upcoming settlement I knew that my monthly income would be limited and that I could only afford a certain amount out of my monthly budget. Hopefully this can be resolved in the near future. Also I am not confused about this matter

Mr *** received a general mailer advertisement our mail company sent out to other customers that had either registered in our dealership over the past years on a kiosk in our showroom or online on a website indicated on another mailer he may have recieved sometime over the past years
where customers log in to check and claim prizesDuring either experience the process requires the cudtomer entering certain general information such as current vehicles current address and so onI suspect this customer did enter this information sometime over the past years and simply doesn't rememberMy personal email address was listed on the top of the mailer he recieved and so Mr*** sent me an email asking a number of questions and indicated that he did in fact enter information on this web site by his own admission so I think it's reasonable to say if he did it this time he likely did it once before and forgotI will quote him in this email to me
"Thirdly, just to see what this mail was about, I checked the page that you include in the emailI put in the ID numberI put in more information...." etc etcSo clearly he entered information once again that was requested of him to seek the information he was looking for backIn the same email he threatened to contact the Revdex.com to and contact the Ithaca policeIn my response email back to him I attempted to respond to all his questions and concerns in detail and apologized for any problems this advertising mail piece may have caused him and told him I would remove his name from future mailings by contacting the mailer company we use for our advertisingUnfortunately this was not good enough and he wrote back a more threatening email and took on a bizarre twist claiming we might have gained his information illegally, he said to quote him again "what if the information was passed on by an angry ex, or someone maybe I had a restraining order against?" He continued on with his bizarre rant and finished again by threatening to contact the Revdex.com and the police departmentIn my response back I explained I gave him the facts as I knew them to be at that this time and suggested he might be a little parinoid because my company has sent hundreds of thousands of mailer advertisements over the past few years and never has anyone accused us of obtaining illegal information from an angry ex or someone they had a restraining order againstHe took offense to me saying he might be a little parinoid and suggested I said he was mentally ill, which I never saidAfter that he then threatened to send my email to the local news paper so the public could see what an insensitive human being I was to "speak lightly of mental illness" (his quote)There is so much more I could share here about this entirely bizarre communication with this gentlemen but I will finish on this note which I think will explain most all of thisI have on record him admitting a close family member had stolen his personal identity when he was years old and accumulated $60,of debt before they died in his nameSecondly he admitted to be afflicted with depressionI believe he was reacting to all this due to his personal life experiences and venting over a simple advertising mailer that referenced a vehicle he may still own that he likely entered into a web site on one of our previous mailers he forgot he received over the yearsHis way of dealing with all this was to threaten and to try to claim some harm was done to him which is not based in realityIt did not go unnoticed at the end of his complaint after making some other claims that he is looking for some FREE SERVICES for retributionSo perhaps this was nothing more than his way of building a case to coerce our business to give him free stuffTruly this case is one for the record books for usI see nothing we did wrong here in anywayI have requested his name be removed from any future mailings to our mail companyI certainly have never or would never make light of anyone's mental healthMy understanding is that parinoid behavior is along the lines of a personality disorder not mental illnessIf I am wrong I apologize once again to Mr *** for that remark

In responseI am sorry to hear these customers are still experiencing financial stressThey came to us a couple years ago in the same spot. Their credit scores were very bad and did not qualify them for prime financing meaning their credit scores typically would have required
substantial cash down and subject to high teens or low % interest ratesThey had an older high mile import with over 100,milesSo as we often do we find ways to assist people rebuild their credit by finding lenders willing to work with us so we can find reasonable loans and finance ratesAlthough they wanted a used vehicle assuming that's all they could afford we were able to get them into a brand new Chrysler with 100,warranty so they did not have to face high payments and a used vehicle with limited warranty which meant facing potential big repair bills at some pointWe secured a 10.22% rate vs a 18-20+% rate their credit scores qualified them for and traded them out of a high mile year old car with no warranty left that they owed $6000-$more on than it was actually worthEven though their payment was higher than they were hoping for they got a very good deal on a new car as opposed to paying high interest on a used car with very little warrantyWe told them that if they worked on improving their credit scores they could go back to any bank and refinance their loan on the new car and get a much lower rate and lower their paymentWe got them a great loan so if they paid it on time and everyone else on time they could in a year or more accomplish thatFrom the sound of their complaint they may not have taken care of their credit issues which may have prevented them from lowering their paymentThat is not anything we can control or do anything aboutThey have to manage their bills and loan payments in order to get cheaper financing to lower their paymentsAnyone can go to a bank and refinance their car loanThere is no prepayment penaltyThis is assuming people manage their finances properlyIt's unfortunate that some people who have mishandled their finances or perhaps simply fall upon hard times blame their problems on those who in reality did right by them to help them jump start their road to revovery to improve their creditPerhaps their payment is higher now than they want but at least they should have around 70-80,miles of warranty left on a brand new car they are not sinking money into to keep it runningI only wish they could fairly point out all the above information rather than write misleading and slanderous comments about my dealerships that are not true. *** ***-owner

I leased a Ford Escape from Harry Gracin in 10/He was very helpful and efficient and I highly recommend him and Kevin's Royal Automotive

I have read Mrs***'s complaintI am not certain why she is making the claims she is First of all she did not over pay for the used FiatThe NADA book value was approximately $15,000+ for the FiatShe did not pay $for the carAfter her trade (that was a clunker which we sold for
$to a wholesale dealer) she paid $ She then decided to purchase Rust protection, and Premium year 50,mile warranty protectionFor those additional items it added $to the price and before tax she paid $She purchased an upgraded Fiat with a popular equipment package on it so it was not a base version Fiat with no options on it I have to assume that the new Fiat she was comparing hers to, was a base model and she did not take into account the additional $in additional coverage she added to her purchase from us or the upgraded options on her car a base model would not have Mrs ***'s son does not appear any where on this purchase but does appear on the second car she and he purchased at the same timeHe is a co-signer on the purchase of a Chrysler with her and he is on the title with her and it is registered in the son's name. I can only conclude that She is confused about her transactionsHer claims in her complaint are frankly not based in any fact at all We would be willing to meet with Mrs*** and review both purchases with her and her son Hopefully we can refresh her memory as to what she did.
*** ***
Owner

Just purchased out 8th vehicle from Mike and NikkiCould not be happier with the service and Mike's determination to find the truck/car we neededMost of the leg work was done the new way of text?? Being my husband and I don't have the time to drive an hour just to research it helped us communicate and get the job doneVery pleased and will be back for our next vehicle

This email is so ripe with misrepresentation of the facts I really don't know how to beginThe mother is a very together and coherent individual with all her wits about her yet the daughter has proven to be very controlling, demanding, and uses intimidation tactics to get her way and this was the opinion of the police officer that was solicited by the daughter the day the she told the mother to simply return the car and insist we cancel the deal claiming she had hours to do soThe daughter was involved in every step of the process the day beforeShe helped her mom negotiate the deal for hours on the phone that day speaking with me, the sales person and the manager of my dealership as we worked on meeting every request they made to usThe mother has been left without transportation for about one year when her friend passed away and the car they were sharing was taken back by the family of the deceased friendA friend of the mother called my sales person (*** ) who is a customer of ***'s and asked him to help find a car for herSo when *** called the mother and she told him she had no way of getting to our dealership to look at cars, he offered to come pick her up and she accepted his offerWe found a vehicle that met the mothers needs and the budget she told us she neededThe daughter was on the phone every step of the way negotiating the price, the interest rate, the warranty she insisted be added to the car to protect her mom's investment, the term of the loan and the paymentWe met every demand she made on behalf of the motherWith the mother sitting in my managers office with my sales person and myself listening on speaker phone to the daughter saying "well Mom if you like the car get it" we then moved forward and processed the paper work, helped procure a competitive insurance offer to insure coverage on her car and delivered the car so she could drive it home that day.
The following day the mother showed back up at the dealership saying he was returning the car and wanted to cancel the dealMy manager and sales person informed her with her daughter listening on speaker phone that in NYS there is no cooling off period and no right of rescission of a car dealWe produced the document the mother signed explaining this and the mother acknowledged she read it signed it and understood it.
We offered to switch to other vehicles if she wanted but we also informed her that at that time we had no other vehicles in stock that we could offer her for the same price and payment of around $per monthThe daughter once again became very demanding and insistent that we cancel the transaction claiming falsely people have hours to change there mindWe told her that is not the law in NYS but she continue to insist she was rightWhen the mother was told by her to just leave without her car and go home with the personal assistant that drove with her to the dealership, we informed them that the car was hers now and she could not simply walk away and abandon the vehicle on our lotThe contracts were valid and the insurance was on the car and we told her we did not want to be responsible for any damage or other issues that might occur while left on our propertyAt that point the daughter demanded she call Incredibly she also told her to contact the local police and file a complaint against usWe absolutely did not bully or mistreat her mother as she claimsWe could not have taken advantage of her mother (not that we would have) because her daughter was in complete control of the entire purchasing decision the day beforeSo for her to now claim we did all this is simply grand standing trying to manipulate the situation and get what she apparently wanted which is for us to cancel the transaction for some reason, now claiming all these outrageous things that never happenedOnce the officer (a women) was able to hear both sides of the story while responding to the daughters demand to file a complaint she later told us the mother was in agreement the deal was a fair deal but was scared to take the vehicle back home for fear the daughter would make her life miserable if she didShe told the officer to just have us deliver to her home on MondayThe officer after speaking with the daughter told us she was very controlling and manipulative and despite her advice to have her mother remove the vehicle from our lot, she continued to insist her mother leave without it
In an email the daughter wrote to my dealership trying to discredit our business publicly she revealed herself by saying and I quote "She should not be driving a car, but that she needs to be relocated in an assisted living facility"Perhaps the mother does not want to be placed in a nursing home at age 70? Perhaps the daughter should have not been negotiating on a vehicle for her mother the day before if that was the planMaybe the daughter got reprimanded by her siblings for helping her mother buy a car (if this was the family plan) and then changed her mindWe have no way of knowing how in a matter of one day such a complete reversal in decisions took placeIf she made a mistake and got called out by her family then of course the daughter, to save face must make us out to be the bad and evil car dealer and claim we took advantage of her year old motherFrankly I am personally disgusted by the daughters behavior which by any account and by all that witnessed the events that took place was nothing short of "crazy" to be kindWho calls while her mother is being told she can't leave her car on our lot with a personal aid sitting at her side monitoring the entire situationNothing short of creating drama in order to write a narrative and build a case to get what she was demanding.
We offered and will continue to offer to cancel the warranty to help the mother with her budget thus reducing her payments from her desired $per month to $per month which is well below her targeted budget we metShe is a very low mileage driver anyway so she would not get hurt by us doing this despite the daughter insistence to include it which we did to satisfy the daughter
After taking the vehicle to PA for inspection we needed to perform some additional PA inspection repairs which we completed a week or so ago nowWe explained this to her mother and told her once the repairs were completed we would deliver to her homeShe was very excited to hear this and told our sales person she has cleaned out her garage in preparation for the vehicle to be deliveredWe completed the inspection items, had the final PA inspection completed and delivered the car to her homeThe sales person told me she was very happy with the car and excited to get it.
In conclusion, I believe the daughter was attempting to do her due diligence but over stepped her boundaries with her Mom and did not represent the mothers true feelings and desireObviously the Mom was not upset, as the daughter stated, she wanted the car and received it gladlyIt has now been a few weeks since this all happened and we have heard no further complaints or comments from anyone.
*** ** ***President-CEO Royal Automotive Inc

yes

This customer is over stating the events hereIn addition he is either confused or misrepresenting the facts
1) Doing and even swap for a trade one that is being purchased first of all, is a highly unusual
transaction that we seldom do and perhaps happens maybe a couple times per year at best
2) This customer was a PA customer which in all frankness does add to the complications in terms of PA state requirements as opposed to NYS where most of our business is transacted even though we do a good amount of business into PA
3) The customer was not charged sales taxHe was charged the PA processing fees of $On our bill of sale we just have a general spot that covers all fees and it says NYS Inspection, and delivery charges which is our fee to process all the required paper work mandated by the statesThe person who wrote up the purchase agreement placed this fee on the NYS blank spot not the licence fee line so that is why the customer assumed it was for sales tax which it was not
4) We tell our customers they have days to get the PA inspection performedUnfortunately the paper work had to be redone due to title issues but the customer was NEVER billed $for anything he was billed $
PA increased their fees from $to $for a transfer so our title clerk charged him the extra $and should not have so we will refund him the $because he purchased prior to the increase going into effect
5) I understand the customer called PA DMV to check the fees and they told him $but they neglected to inform him that *** a licensed DMV title recorder, who processes all the PA DMV paperwork for local out of state dealers, charges a fee of $on top of the $
In closing the customer said we low balled him and robbed him (which as I mentioned above was he over stating the events and facts) is not in the least bit trueThe values he is stating for our car we sold him and the one he traded are not accurate and there is no need to go into that any furtherHe clearly knows he had ample time to research the values before buyingAn offer was put forth which both parties accepted and then we moved forward at his request to finalize the transactionSo his claims here are simply without meritHis final comments are emotional and not based in reality

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
To the original message, I accept the outcomeMy name was removedBut that was not the main issue I had with Mr ***I am owed an apology for how I was treated- I mention free service would be a nice gesture but NOT NECESSARYNot only was I not apologized to, be took this in the opposite direction and mocked me worse than before.
Regards,
*** ***

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