Kevin's Auto Repair

Very quick, professional, reasonable service. Very glad I found this shop for car repairs. Will return for furture needs and highly recommended!

Dear  Sir or Madam  My name Kevin C[redacted] Kevin Auto Repair ID  of [redacted] took her vehicle to my shop she concerning check engine light is on and noise  I test drove the vehicle nothing make a noise and I hook up OBD diagnostic gas cap is open I check suspension front...

and rear is ok I told her I didn't hear noise I not charge for diagnostic at all .  Thank for your help.

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Who is they? 58 Cycle did not resolve my complaint. The manufacturer doesn't have a listed phone number. I have asked 58 Cycle more than once for the phone number to [redacted]. I have tried to contact LV several times via their website and e-mail without any response. 58 Cycle sold the product and should be responsible to help me resolve this issue. Instead they have given up and walked away with nothing done. The only other options are to ask the Revdex.com to help negotiate a refund or partial refund for the defective exhaust system or dispute the charge. I can put that money into another exhaust system that properly fits my Kawasaki ZX-14.
Regards,
[redacted]

I see nothing to respond to here.

Should we offer a courtesy credit for the customer following the [redacted] return policy correctly?  Should we charge more since we accepted the return promptly and refunded it correctly?  The answer to both is no.The policy was followed, if the customer didn't see the restocking fee he needs to contact [redacted].  It was clearly posted in the listing prior to purchase and [redacted] states it is shown in the return process.Allowances for returning electrical parts is rare and restocking fees are higher, but in this case we charged the normal 20% which is the industry average.The buyer should be grateful for the refund.  We will not issue a further refund.Any damages the buyer seeks stemming from his confusing within the [redacted] return system should be taken up with [redacted].

The picture for this item shows a oval canister, not a round canister.  It is a picture of a M-2 canister from the manufacturers website.  The manufacturer only offers a M-2 oval canister shape for this motorcycle.  The actually don't even make a round M-2 canister for any...

application.  The item the customer received it oval as he stated.  He received the same canister shape as we pictured.  He states this is the basis for his complaint....therefore he is mistaken by photo.  Nowhere did the listing state the exhaust was round.We offered to reduce the return fee to 10% as a courtesy.  We are willing to still honor that offer.This list is accurately described, as we have sold quite a few of these exhausts.  It is one of our best selling exhausts.From the notes of the first customer service agent that the customer spoke with, he didn't want the oval exhaust he received because he wanted a triangular shaped exhaust.By offering the customer the reduced returned fee we are just trying to cover our cost associated with this transaction as the customer received free freight on his entire order.This return is based on customer preference and not on any error in part by 58cycle.

Company is very difficult to work with
Tried to return a poorly made product and was told I would have to pay a 20% re-stocking fee which they told me i'd agree to because it was buried somewhere on their web site.
I pointed out there was no such notification on the email receipt I recieved and had I know I would not have purchased the product.
The basically said that they didn't care and refused to refund my money forcing me to file for a chargeback.

This letter is in response to your letter dated August 10,2015.  Referencing complaint #[redacted] related to mechanical services.  I provided to [redacted] [redacted] for his Chevrolet lumina car at my business.  Kevin's Auto Repair.Mr. [redacted] brought his car to my shop in 2012 and I...

determined that the vehicle had a blown head gasket. With this authorization I repaired his vehicle's head gasket.  He was later experiencing an overheating issue with the same vehicle in 2014. Cooling system leaking need radiation and water pump and I recomended not driving.  He continued to drive vehicle. He didn't have enough funds to complete the repair to alleviate the overheating.  unfortunately, the recommended repair were not completed in a timely manner, which resulted in another blown engine. 
Thank you for your help.

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Please see two pictures I included below and you will immediately know what I am referring to. If you compare two pictures below you will see difference in the shape of the canisters I received and one pictured on their website. I did mention that the canister on the picture on their website was somewhat round or triangular looking shape, but not oval. I would be happy with round looking shape as pictured on their website and picture I included below.
I also spoke with the [redacted] on Friday and send her the picture of the canister I received. I offered to return these parts for full refund and I would pay the shipping to them and also to purchase another exhaust system that is more expensive then this one. Apparently they did not want that. They want to make me keep parts that I don't want and they sold based on the misleading picture they posted on their website.
Picture of the actual canister I received:
Picture of the canister on business website:
Regards,
[redacted]

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[redacted], thanks for providing the phone number to the manufacturer. I asked 58 Cycle several times for the number. I couldn't find it online. I reject their response because there is no resolution for my issue. It's poor customer service. I won't be surprised if the manufacturer tells me to contact the retailer. In their response, 58 Cycle is stating I'm not cooperating and the issue occurred while using the product. I sent proof of an e-mail to the manufacturer. I'm not sure what that proves. It's unfair to start claiming the issue occurred while using the product. They have pictures of the motorcycle. It's in brand new condition. From the beginning, this business has been looking for reasons to be uncooperative. We are talking about replacing a 3 foot long aluminum pipe. I hope this claim sticks with the Revdex.com and everyone that researches this business can read what happened here.
Regards,
[redacted]

The email string below clearly shows SScycle's willingness to help this customer.
We can only assume that this issue is closed and resolved considering the customer's lack of wíllingness to provide
details or cooperate. Also, if the product has been used after installation, it has been accepted by the customer as
received. lt can be assumed that the issue happened duríng use of the product.
We will continue to address this issue if needed, if the customer is willing to cooperate.
Thanks,
[redacted]
We need to the emailyou said you sent to [redacted]. We would like to take a look at it and see what we can get done.
We also need pictures of the issue. Please cooperative.
Thanks
From: [redacted]
Sent: Wednesday, August 06,2014 10:24 PMSubject: Re: store.58cycle,com : Order #134449
This is going no-where. Can I send the e-mail to LV?? Yes, but what is that go¡ng to prove?? What I
need is a new or replacement pipe for the left side. We are talking about a 3 ft long aluminum pipe. I
already sent pictures. I don't have a ultra pixel camera in a well lit shop where I can lift the bike up so
you can see all sides. As I said before, the bolt on the left side bracket doesn't go through the nut
because the pipe comes out too far and then you have to force the muffler in to attach it. The mufflers
and brackets are identical. There is no reason to change it. This is my 5th sportbike and I don't
understand all the questions. The exhaust is already installed. Why would I sent the pipe to you for
inspection rendering my bike unusable? Send me a new pipe and then I will send the existing pipe for
inspection. Another option is to send the whole exhaust system back to you for a refund. I work close
to 60 hours a week and don't have time for this non-sense. I hope your next response makes sense.
Thanks.
On Thursday, July 31,2014 1:34 PM, 58cycle - JM < > wrote
Can you send us the emails that you sent to [redacted]?
Can you send the pictures of the issues as requested?
Did you switch canisters and clamps to see if the canister created the issue when mating?
Our address is below if you would rather return the mid-pipe for inspection.
To speed up the process, please respond to each question asked above.

This item was sold on [redacted].  This listing stated that if returned the item would incur a 20% restocking fee.The customer setup the return through [redacted]'s hassle-free return system which shows the amount to be refunded (applying the restocking fee).The return policy was and is clearly stated and...

was applied correctly.  The refund was processed through [redacted] promptly when the part arrived back.The restocking fee covers the costs associated with the return as well as the free shipping given on the initial shipment.  In most cases, electrical parts such as this item incur a higher restocking fee or are not allowed to be returned at all.  This particular part also has a license that is unique that must be checked to insure the product was not used.  The customer should be grateful that the listing was setup to allow for returns.  I guess he fails to see this.We have contacted [redacted] to see if there were any issues with their site when the return was setup and [redacted] stated that the customer should have clearly saw the restocking fee and return amount.They did not show other problems at that time.If there was a problem with the customer seeing the restocking fee using [redacted]'s site then he needs to contact them.We apologize for any issue or inconvenience but clearly we are not at fault for any issues and have acted professional in every way.Thanks,58cycle