Kevin's Automotive Services LLC

Please send all emails claimed to show proof of refusal by KAS LLC. emails and recordings made by complaintent needs to be reviewed by my legal counsel.

My response, Kevin's Automotive will be glad to refund the cost amount for two radiator hoses and belts. The fluids that customer claims were not added statement was false. We added fluid in front of the customer so I don't know why he continues to state he needs a refund for that. There was no damage done to the engine because it never over heated. The engine coolant temp sensor was working properly. There was no boil over or any issues. No warning light either. [redacted]'s statement The reason I was there in the first place was because there was no coolant in the vehicle Kevin knew that and when I came to pick my vehicle back up and there was no coolant in there damage could have already been done when they were test driving it thus putting me in the same situation that I was in the first place. Before I came to your shop I did not have these issues I'm having now. Response, The statement that he now makes that there was no issues before bringing his vehicle to us is false. The vehicle has a possible fuel issue and at times may not run right. [redacted] stated to me that he assumed that issue would be fixed with the replacement of the engine. I explained that if the issue was there before its not going to change after replacing the engine. It needs to have further diagnosing and time to find additional problems. [redacted] did not allow us to have more time because all he wanted was his truck back as soon as it could be running. So his issue is not with the engine we replaced. Again,[redacted] had stated that he bought the vehicle knowingly that it had this problem. [redacted]'s statementAnd after my vehicle left your shop all these new issues kept popping up and they weren't issues of old age they were issues of your people not installing the parts the right way or not using quality parts. I have never had so many issues with new parts that were being put into my vehicle until now with your shop. I don't feel that your technicians are qualified to do the work that you say they can. I went to your shop because I trusted you and I feel you took advantage of me I spoke to several other customers that have went to your shop and they also have had similar issues. All I want is for the work that you said you did correctly to be checked over by certified technicians and that no extra damage was caused by you while it was at your shop. And if your so confident on your work and your business I feel that you would be trying to do whatever you can to make your customers feel more comfortable with your work cause let's be honest Kevin you did some really shady things when you had my vehicle every 7 or 8 times it was in there. Please do not take any affence to this because that is not what this is. All I am out for is for the issues that were not there to be corrected by someone I trust. Thank you.  Response, There was no issues with the quality parts that was used with his repairs. [redacted] has caused his own problems by the way he abuses his vehicle. [redacted] wants to blame his problems of spending his savings on a 25 plus year old vehicle upon my company instead of himself. No one made him bring his vehicle to us under duress. He needs to understand he is not driving a vehicle that has a couple years of driving on it. [redacted] failed to mention that his speedometer is not reading the correct miles and hasn't for years. [redacted] asked us to repair that problem for him. Which we would not have done anyway. [redacted] fails to acknowledge that we located and bought old parts for his repair which he was not charged for which exceeded the cost of any belts and hoses. The statement that he brought his vehicle 7-8 times back is false. I am convinced his claims that he took his vehicle to the Ford dealership for repairs was a lie because he still has not provided any documentation of any kind of repairs or inspections. No invoices for parts that he claims had to be replaced. His claims have no value with out them. I have been waiting on his proof that he does not have for months. I feel this claim against my company appears to be a scam to get a free engine replacement and free repairs. This is not a customer who is trying to resolve any issues. There is no proof that he spent money at Ford or any other repair shop to show we did defective work. These are only his opinions. This case needs to be closed. I have always worked with my customers on any issues or repairs. [redacted] chooses to be difficult and unrealistic.   Thank you,   [redacted]

Complaint: [redacted]
I am rejecting this response because:
Nothing was trying to be resolved on your end I paid for new belts hoes and fluids wether you think I could use them or not I paid for them so there for they should have been installed the reason I was there in the first place was because there was no coolant in the vehicle Kevin knew that and when I came to pick my vehicle back up and there was no coolant in there damage could have already been done when they were test driving it thus putting me in the same situation that I was in the first place. Before I came to your shop I did not have these issues I'm having now. And after my vehicle left your shop all these new issues kept popping up and they weren't issues of old age they were issues of your people not installing the parts the right way or not using quality parts. I have never had so many issues with new parts that were being put into my vehicle until now with your shop. I don't feel that your technicians are qualified to do the work that you say they can. I went to your shop because I trusted you and I feel you took advantage of me I spoke to several other customers that have went to your shop and they also have had similar issues. All I want is for the work that you said you did correctly to be checked over by certified technicians and that no extra damage was cuased by you while it was at your shop. And if your so confident on your work and your business I feel that you would be trying to do whatever you can to make your customers feel more comfortable with your work cause let's be honest Kevin you did some really shady things when you had my vehicle every 7 or 8 times it was in there. Please do not take any affence to this because that is not what this is. All I am out for is for the issues that were not there to be corrected by someone I trust. Thank you. 
Sincerely,
[redacted]