Kevin's Car Repair, LLC

Attached are the estimates and the receipts for the work done in California by [redacted]. All of these papers were supplied to Kevin repeatedly. It never occurred to me to ship defective brakes across the country. I expected a refund along with an apology. I certainly didn't expect this type of treatment. Please review the attached documents and let me know if I should take further action (small claims court).Thank you for your consideration in this matter.

We still stick to our original response. We offered to take a second look at the
vehicle, the customer declined stating he felt we would charge him for parts he
doesn't need. If the part is faulty we would replace it at no charge.

After receiving letter from Mr. [redacted] we responded that the parts in question needed to be returned to have our parts supplier inspect them and we needed an invoice that shows the amount paid for the replacement brakes. The invoice attached is all he has provided that shows $0. The invoice...

also shows that they would be replacing them with ceramic pads which is the same quality of pads we placed on the vehicle.  Over 3000 miles had been driven from the time we replaced the brakes until the car was taken in for inspection at [redacted]. While driving the car from Ohio to California, the brakes could have been over heated causing the brakes to squeak.  We also called the [redacted] in California to see if they could provide us a copy of the invoice, none was sent. However the service writer [redacted] at [redacted] remembered the car and stated it was back 3 times for squeaking brakes after they made repairs. Our invoice states that a warranty on parts & labor for 1 year or 12,000 miles is to be done in our shop.  We can not offer Mr. [redacted] a refund with out parts or proof of defective parts.

Unfortunately,  I was not given the receipts back from the repairs made by Kevin's shop and Ray's fuel line repair so I couldn't be more specific.  However, with Kevin's attachment I can now do so:I understand the brake pads and rotors are not related to the stalling of the vehicle but the mass air flow sensor, gasket set and coolant were replaced in an attempt to solve the problem as told by Kevin.  The remaining total, including tax, is $1220.13 which I feel should be credited as the car is no longer in operation and had to be donated.  I believe customer satisfaction is the key to a reputable business and paying thousands of dollars for unsuccessful repairs is not to my satisfaction!

On 7/7 we received a complaint from a customer claiming we overcharged him by $400 and his engine is still missing, one of the problems he had when he brought his vehicle to us. This complaint is for a repair that our shop performed on 6/11. Our position on all repairs is as follows:...

We will find all problems and call the costumer prior to starting any repair work, and if the check engine light is on or the car is running rough after the customer picks up, we will look at the vehicle free of charge at the customer's leisure. In the complaint, the customer explains he "Ok'd the ball join replacement and also engine has miss so correct this." The phone call he is referring to was one where our shop explained to him the costs, parts, labor time, and procedure for the repairs we would perform if he gave us the ok, which he did. If the costumer had a problem with the price, it was not made known at this time. There were multiple other problems with the vehicle, which he told us not to repair. We followed his instructions and only repaired what was requested. At time of pickup, which was the same day that the customer dropped off, there was no problem with the price of the repairs. The only complaint the customer had was that he had to pay tax on labor, which we explained is the law in Ohio. The customer's phone call to us a few weeks later was only to say we had overcharged him and that it was still missing/ the check engine light was on. We offered to take another look at it to see if any other coils had gone bad, the cause of most engines 'missing', and to this he refused. The check engine light could be a result of any of the other things we recommended be fixed on his vehicle that he declined repair on. In the end, we gave the costumer free rides to his home and back to the shop, we performed the work the day we received the car, and we offered to look at the car again free of charge to find if any other coils had gone bad. We performed the work for nearly $500 less than the shop before us had quoted him at, we did everything to clear all trouble codes the car was giving us at the shop, and it left us with all problems fixed. We don't believe there is anything more we can do.