Kevin's Piano Moving Inc

I do not know what floor company in which he had contacted. I work with dozens of different flooring companies moving grand and upright pianos for them when they are refinishing or installing hardwood where we will have to remove piano from room and return when the job is done. There still  is supposed to be a sub floor under where the "wiring" is routed.  We have been moving pianos for over 26 years and our reputation speaks for its self.  I do not want to have any negativity or a dis satisfied customer believe me! Since it was a relative who set this move up I do not have this mans number in my records. Have him send his contact info and I will have someone give him a call and schedule someone to go over there and take care of it. I still believe firmly that the floor was the issue here!       [redacted]

We were hired by a gentleman named [redacted] to move a piano from a garage in [redacted] Park to a residential home in [redacted]. The piano was a full upright. When we arrived we introduced ourselves to a woman who was at the home to accept the piano delivery. We were instructed as to where they had...

planned to place the instrument and began to move the piano from our truck into their residence. While moving it in one of the wheels of our dolly fell through a soft spot in the hardwood floor. There was no sub flooring under the hardwood which is why the wheel went through. If you ask any flooring guy there is supposed to be sub flooring under hardwood for support.  We move roughly 50 pianos on a weekly basis and 75% of those require moving across hardwood. In 26 years of professional piano moving I have only seen this twice. We were not warned about an inferior or sub standard sub floor and there is now way to tell from looking it. There was a hollow place under the wooden slats of the floor. It could have been a lot worse. I am just glad that the instrument did not get damaged and that nobody got injured. I do not believe we should be held liable for an improper floor installation.    Respectfully
      [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. The business had a flooring company contact me about fixing the floor at the business' expense. I am happy that they were reasonable with coming to this conclusion.
Sincerely,
[redacted]