Kew Forest Plumbing and Heating, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
What is very unsettling to me is that the *** of Kew Forest Plumbing, ***, claims that his men needed to get to a gas line that was hidden behind the cabinets and that my attendant allowed them to do so, and therefore his men who are plumbers NOT carpenters broke the cabinets in order to get to the gas linefirst of all my attendant did no such thingShe never gave them the permission to break a cabinet in order to get to the gas lineThis is a lieThey said that they have to make a small hole on the side of the cabinet to get to the gas connection, which I questioned them about because I had a new oven put in a few years ago and the plumbers managed to do it very well without making a any holes or moving the cabinetsthey insisted that they cant get through and the hold would be made very close to the floor for them to connect the new stove and oven with the gas linewhen the job was completed I did not test to see if the cabinets were ok, it looked ok from the outside and I assumed everything was fineFollowing the completion of their job I opened the top drawer the next day and all the drawers came tumbling downWhen I looked at what was wrong I noticed the whole side of the cabinet was pulled away from the opposite side and therefore the tracks of the drawer were not in place and could not hold up the drawers. *** sent someone to look at it who didn't know anything about it nevertheless I paid him for his time even though he didn't know what to do. *** sent back the original guys who did the original job, so they said they will take care of itThey did fixed the top and middle track but one track was still too far away for the drawer to be held upI called back *** that they did good but some of it still didn't work and the track was not in the proper place. I asked him to send the guy backAll along he did not mention carpenter until I asked him to fix it the last timeIf he thought the carpenter was needed why didn't he tell me in the first place. I don't know what *** is talking about that my attendant gave him permissionThis isn't true and even if it is, does that mean he has permission to break the cabinet. If he didn't know how to do it why didn't he tell ***. Instead his worker claimed he knew how to do itBreaking the cabinet had nothing to do with the whole on the bottom of the cabinetBefore they put the stove in, they apparently were pulling the side of the cabinet and they pulled it so hard that it was no longer in its proper shape/placeFor closing the gas leak and for installing the oven, I paid close to $/ $per hourThis is not a small sumThey are responsible for completing the job properlypleas note that there was no need to pull the side of the cabinet away
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

“With all due respect, we are a licensed plumbing and heating firm. We were called for a gas leak which in most every case is considered an emergency repair. The attendant asked that we fix the gas leak in whatever means were needed. There was definitely discussion beforehand that the cabinet would be compromised. If the attendant is saying there was not, then maybe it would be wise for you to be in your home when contractors come for repairs as she is not authorized to make decisions. As far as a comparison to a previous job where the “connection” was needed for a new appliance……The “connection” used during an appliance replacement is a simple threaded adapter which is made for easy disconnecting when needed. The piping which had to be disassembled to repair the gas leak is completely different and larger pipe wrenches are needed and were utilized. This was the need for additional access. The reference to a return visit for the "checking” of the cabinets is true. We did come back to see if we could simply assist in the carpentry needs but when we explained we were unable, we did NOT charge for any additional time. When I was finally contacted by the ***, and she mentions that I never mentioned carpenters, that is also incorrect. I had mentioned this during the first complaint from the attendant. The fact that she never mentioned this to the *** is another break of communication. I am sorry that the client is upset over the need to access the gas line as well as the repairs that are not need to restore the cabinets to working order, but as I explained to them politely. When access is needed through a ceiling or a wall or a cabinet. We always get authorization from the client before opening, and then the restoration is the responsibility of the clientWe absolutely informed the attendant of the steps prior but I am quite sure that if the *** was told that day, “*** ***, we can either carefully open the cabinet where needed to access the gas leak and fix it immediately, or you can call a carpenter to have your cabinets dismantled and then have us return for the piping repair then. Please advise” I am quite sure she would approve the opening as she would not want to be wary of leaking gas in her home I ask that all parties involved put this simple, frustrating occurrence behind us as we all have too much good times in life to enjoy rather than waste that time dwelling on the few unfortunate occurancesThanks” *** ***
*** *** ***
*** *** *** *** *** ***
*** *** ***
*** * *** * ***
*** *** *** *** ** ***
*** *** *** *** ***
*** ** *** ***
***

Regarding [redacted] of [redacted]…….. As per our phone conversation explained……this was a troublesome client situation as we never dealt with the [redacted] until the house attendant likely heard grief from the...

[redacted] that there was no restoration of cabinets after a gas leak was located and the cabinets needed to be opened.  Technically, I don’t know who the [redacted] of this house is as they seem to claim tax-exempt status through a Jewish organization.  The technician explained to me over the phone while at the jobsite that he would need to cut out a section of the kitchen cabinet to access a gas pipe which had been installed in a location behind the cabinet.  This was explained to the client house attendant and she confirmed that the most important issue was correcting the gas leak.  We proceeded.  The client was invoiced and paid for the plumbing repairs.  Later, they complained of cabinet function issues.  Like a good contractor, I sent my men back to make whatever repairs we could to alleviate the situation.  Mind you, I had a plumber doing a simple repair that should have and could have been handled by a carpenter.  This was also explained to the client’s attendant.  Much later, the attendant and the client called and berated me while insisting I have the cabinets repaired at no additional expenses to them.  I politely wished them good luck and refused to continue any more services at the location.   My notes in the clients profile in my computer read as follows:   [redacted]   [redacted] [redacted]  [redacted] [redacted]   [redacted]  
[redacted]  [redacted]
 
[redacted]  [redacted]  [redacted] [redacted]  [redacted] [redacted]
 
[redacted]  [redacted]  [redacted] [redacted] [redacted]  [redacted] [redacted] [redacted]
[redacted]   You can see that my “client notes” started over a year ago…….well before this recent incident occurred……

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because: 
I, [redacted], the [redacted] of the house was present when the plumbers came. They explained to me that in order to get to the gas pipe they would have to make a small hole on the back bottom of the adjacent cabinet. I agreed no problem. They did it and nothing was mentioned about a carpenter. Nothing appeared broken. The job seemed complete and I went upstairs (the job was done in the basement) and the 2 workers left. It was only afterwards (a day or so) that I opened the top draw of the cabinet and it came down into the 2nd draw which then came down to the third draw. I called [redacted] who sent the 2 men back and in no time they fixed it only this time they fixed the 2nd drawer (the third was not broken) but the first drawer still wasn't good. The side panel was pulled away from the cabinet and therefore the side bars which hold the drawer was too far away to hold up the draw. I told [redacted] about the situation and asked him if one of the men could come back to complete fixing it and he refused. This is not my job to call a carpenter. It took the, a short white to fix half of it (no carpenter would even come down for such a small thing) This was apparently pulled away from the rest of the cabinet when they were connecting the pipes. I just want them to complete the job namely to push the side panel back (towards the center) in order for the side rod to be able to hold up the first drawer.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Review: They came to hook up the oven, however they took apart my cabinet drawers which they did not put back. They claim I should get a carpenter however they are the ones that damaged it, they are not carpenters they had to right to break it or dismantle it. They should put it back togetherDesired Settlement: They should either come back and fix it or send a carpenter and be responsible to pay them

Business

Response:

Regarding [redacted] of [redacted]…….. As per our phone conversation explained……this was a troublesome client situation as we never dealt with the [redacted] until the house attendant likely heard grief from the [redacted] that there was no restoration of cabinets after a gas leak was located and the cabinets needed to be opened. Technically, I don’t know who the [redacted] of this house is as they seem to claim tax-exempt status through a Jewish organization. The technician explained to me over the phone while at the jobsite that he would need to cut out a section of the kitchen cabinet to access a gas pipe which had been installed in a location behind the cabinet. This was explained to the client house attendant and she confirmed that the most important issue was correcting the gas leak. We proceeded. The client was invoiced and paid for the plumbing repairs. Later, they complained of cabinet function issues. Like a good contractor, I sent my men back to make whatever repairs we could to alleviate the situation. Mind you, I had a plumber doing a simple repair that should have and could have been handled by a carpenter. This was also explained to the client’s attendant. Much later, the attendant and the client called and berated me while insisting I have the cabinets repaired at no additional expenses to them. I politely wished them good luck and refused to continue any more services at the location. My notes in the clients profile in my computer read as follows: [redacted] You can see that my “client notes” started over a year ago…….well before this recent incident occurred……

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

What is very unsettling to me is that the [redacted] of Kew Forest Plumbing, [redacted], claims that his men needed to get to a gas line that was hidden behind the cabinets and that my attendant allowed them to do so, and therefore his men who are plumbers NOT carpenters broke the cabinets in order to get to the gas line. first of all my attendant did no such thing. She never gave them the permission to break a cabinet in order to get to the gas line. This is a lie. They said that they have to make a small hole on the side of the cabinet to get to the gas connection, which I questioned them about because I had a new oven put in a few years ago and the plumbers managed to do it very well without making a any holes or moving the cabinets. they insisted that they cant get through and the hold would be made very close to the floor for them to connect the new stove and oven with the gas line. when the job was completed I did not test to see if the cabinets were ok, it looked ok from the outside and I assumed everything was fine. Following the completion of their job I opened the top drawer the next day and all the drawers came tumbling down. When I looked at what was wrong I noticed the whole side of the cabinet was pulled away from the opposite side and therefore the tracks of the drawer were not in place and could not hold up the drawers. [redacted] sent someone to look at it who didn't know anything about it nevertheless I paid him for his time even though he didn't know what to do. [redacted] sent back the 2 original guys who did the original job, so they said they will take care of it. They did fixed the top and middle track but one track was still too far away for the drawer to be held up. I called back [redacted] that they did good but some of it still didn't work and the track was not in the proper place. I asked him to send the guy back. All along he did not mention carpenter until I asked him to fix it the last time. If he thought the carpenter was needed why didn't he tell me in the first place. I don't know what [redacted] is talking about that my attendant gave him permission. This isn't true and even if it is, does that mean he has permission to break the cabinet. If he didn't know how to do it why didn't he tell [redacted]. Instead his worker claimed he knew how to do it. Breaking the cabinet had nothing to do with the whole on the bottom of the cabinet. Before they put the stove in, they apparently were pulling the side of the cabinet and they pulled it so hard that it was no longer in its proper shape/place. For closing the gas leak and for installing the oven, I paid close to $600 / $195 per hour. This is not a small sum. They are responsible for completing the job properly. pleas note that there was no need to pull the side of the cabinet away.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

“With all due respect, we are a licensed plumbing and heating firm. We were called for a gas leak which in most every case is considered an emergency repair. The attendant asked that we fix the gas leak in whatever means were needed. There was definitely discussion beforehand that the cabinet would be compromised. If the attendant is saying there was not, then maybe it would be wise for you to be in your home when contractors come for repairs as she is not authorized to make decisions. As far as a comparison to a previous job where the “connection” was needed for a new appliance……The “connection” used during an appliance replacement is a simple threaded adapter which is made for easy disconnecting when needed. The piping which had to be disassembled to repair the gas leak is completely different and larger pipe wrenches are needed and were utilized. This was the need for additional access. The reference to a return visit for the "checking” of the cabinets is true. We did come back to see if we could simply assist in the carpentry needs but when we explained we were unable, we did NOT charge for any additional time. When I was finally contacted by the [redacted], and she mentions that I never mentioned carpenters, that is also incorrect. I had mentioned this during the first complaint from the attendant. The fact that she never mentioned this to the [redacted] is another break of communication. I am sorry that the client is upset over the need to access the gas line as well as the repairs that are not need to restore the cabinets to working order, but as I explained to them politely. When access is needed through a ceiling or a wall or a cabinet. We always get authorization from the client before opening, and then the restoration is the responsibility of the client. We absolutely informed the attendant of the steps prior but I am quite sure that if the [redacted] was told that day, “[redacted], we can either carefully open the cabinet where needed to access the gas leak and fix it immediately, or you can call a carpenter to have your cabinets dismantled and then have us return for the piping repair then. Please advise” I am quite sure she would approve the opening as she would not want to be wary of leaking gas in her home. I ask that all parties involved put this simple, frustrating occurrence behind us as we all have too much good times in life to enjoy rather than waste that time dwelling on the few unfortunate occurances. Thanks” [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I, [redacted], the [redacted] of the house was present when the plumbers came. They explained to me that in order to get to the gas pipe they would have to make a small hole on the back bottom of the adjacent cabinet. I agreed no problem. They did it and nothing was mentioned about a carpenter. Nothing appeared broken. The job seemed complete and I went upstairs (the job was done in the basement) and the 2 workers left. It was only afterwards (a day or so) that I opened the top draw of the cabinet and it came down into the 2nd draw which then came down to the third draw. I called [redacted] who sent the 2 men back and in no time they fixed it only this time they fixed the 2nd drawer (the third was not broken) but the first drawer still wasn't good. The side panel was pulled away from the cabinet and therefore the side bars which hold the drawer was too far away to hold up the draw. I told [redacted] about the situation and asked him if one of the men could come back to complete fixing it and he refused. This is not my job to call a carpenter. It took the, a short white to fix half of it (no carpenter would even come down for such a small thing) This was apparently pulled away from the rest of the cabinet when they were connecting the pipes. I just want them to complete the job namely to push the side panel back (towards the center) in order for the side rod to be able to hold up the first drawer.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,