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Kewlmetal, Inc.

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Kewlmetal, Inc. Reviews (3)

***,I want to apologize for the miscommunication on our partWe have been undergoing some major structural changes here at KewlMetal over the past few months and things have unfortunately fallen through the cracksI have issued you a full refund, and have shipped your item free of chargeThe
*** tracking number for your shipment is ***Again, I apologize for the lack of communicationThis is not at all how we like to do business and I am very sorry that you had a negative experienceIf there is anything else I can do please let me know. Hilda @ KewlMetal

[redacted],I would like to apologize for the misunderstanding that took place with your order. When the order was originally placed by phone, the 45 degree rake kit, in black, was ordered. We entered that order and began production on it. After the kit was in powder coat, we discovered that you in fact...

wanted the KD-218 and not the 348 kit. At that time we had to send the KD-218 to powder coat and get that going. It did take much longer than we expected to complete the process. I completely understand your frustration. We are also a small family business with only 3 of us working here and we do our best to get things out in a timely manner. Unfortunately, sometimes we are pulled in too many directions and get behind. For the past month we have been in the process of moving, so we are operating out of 2 shops and having to run back and forth between them to fill orders and process paperwork. I'm not trying to make excuses for us, I am just attempting to explain why things got out of hand. I am sorry that you had such a bad experience with us. This is not at all how we like to do business and we would never intentionally upset our customers or make things difficult for them. Being a small family business, I am the only one that handles refunds and billing- so I had to be the one to personally deal with your transaction. Unfortunately, I have been out of the office due to the move and have not been able to catch up as quickly as I'd like. I do apologize for all of the trouble. I have issued your refund to you and have attached a copy of that confirmation. I have also emailed you a copy.  Thank youHilda @ KM

[redacted],I want to apologize for the miscommunication on our part. We have been undergoing some major structural changes here at KewlMetal over the past few months and things have unfortunately fallen through the cracks. I have issued you a full refund, and have shipped your item free of charge. The...

[redacted] tracking number for your shipment is [redacted]. Again, I apologize for the lack of communication. This is not at all how we like to do business and I am very sorry that you had a negative experience. If there is anything else I can do please let me know. Hilda @ KewlMetal

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