Key Brand Entertainment Inc.

Thank you for allowing Key Brand Entertainment Inc. (d/b/a Broadway in Indianapolis) the opportunity to respond to the above-referenced complaint. [redacted] explains that he purchased tickets to Broadway...

in Indianapolis’ June**, 2014 performance of The Book of Mormon through [redacted]. [redacted] is a third party ticket reseller that is in no way affiliated with Broadway in Indianapolis or any shows that it presents. Broadway in Indianapolis/Broadway Across America, [redacted], and the box offices at the [redacted] and [redacted] are the only official single ticket sales channels for Broadway in Indianapolis. Our “Frequently Asked Questions” page on Broadway in Indianapolis’ public website at [redacted]#authTixsource states this information under the headings “Why should I buy from the Official and Authorized Ticket sources” and “Can I purchase tickets in person? Are there walk-up sales on the night of the show?”. The information included on that website is included below for reference:
“Why should I buy from the Official and Authorized Ticket sources?
Broadway in Indianapolis strongly urges all ticket buyers purchase their tickets through an Authorized Ticket source, including: Broadway in Indianapolis/Broadway Across America; [redacted] online & [redacted] outlets; and the [redacted] or [redacted] Box Offices. The authorized ticket sources listed above provide a secure, guaranteed seat to your chosen Broadway in Indianapolis production(s). We do not recommend that patrons purchase tickets through unauthorized outlets, online resellers or other ticket sales operations.
Can I purchase tickets in person? Are there walk-up sales on the night of the show?
Single tickets are available at the following locations:
Broadway in Indianapolis
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted] of [redacted]
[redacted]
[redacted]
Single tickets are available for purchase once your desired production is on sale to the general public by visiting [redacted].com or by calling ###-###-####. Walk-up sales are available on the night of the show according to availability.
Season Ticket Holders may purchase tickets via their online account, calling ###-###-#### or by visiting our office on Massachusetts Avenue (Mon-Fri, 9am to 5pm).”
We further note that the ASC Ticket website clearly states at the top of its ticket purchase and selection pages, “We are a resale marketplace, not the ticket seller. Prices are set by third-party sellers and may be above face value.” ASC Ticket acknowledges that it is not the official ticket seller for the events to which it resells tickets.
When [redacted] arrived to the [redacted]’s box office on Friday, June **, 2014, he requested the ASC Ticket-purchased The Book of Mormon tickets and believed they were being held for him at will call. Our staff did not have the tickets in question, nor any way to look them up given they were sold to [redacted] from a third party reseller without any notice to us. Our venue box office staff nonetheless made every effort reasonably possible to ensure that [redacted] would be able to attend a The Book of Mormon performance with tickets issued by an official and authorized ticket source, and thus recommended that he purchase tickets from the venue itself for the next evening’s nearly sold out performance. As stated on our website and above, only authorized ticket sources can provide a secure, guaranteed seat to Broadway in Indianapolis productions. Our employee was in no way attempting to scam [redacted] or engage in unethical practices. To the contrary, our recommendations were made to attempt to help [redacted] and ensure that he was guaranteed admission to a The Book of Mormon performance.
While we believe that our employees followed our publicly posted policies and appropriate protocol with regard to [redacted]’s issues (and we are unable to determine whether or not [redacted] viewed the June **, 2014 performance that he acknowledges having gained entry to despite not having valid tickets), we are willing to offer [redacted] his choice of one of the following two options as a resolution to this complaint:
1. We will refund the $100.00 requested by [redacted] for the tickets he purchased for June **, 2014.
2. We will instead offer [redacted] two complimentary tickets to any single Broadway in Indianapolis show performance scheduled during the upcoming 2014-2015 season. Show information and performance dates can be found at: [redacted]
We request a response from [redacted] by August **, 2014 indicating which of the above two options he wishes to select. When indicating his choice, we would request that he provide the seat locations for the “empty” seats he references in his complaint along with a copy of all materials he received from asctickets.com related to his The Book of Mormon ticket purchase (including what he read on that third party’s website) so that we may investigate this matter further. We thank you for the opportunity to amicably resolve this matter.
Yours truly,
Key Brand Entertainment Inc. (d/b/a Broadway in Indianapolis)

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
I await the refund outlined by the company in #1. In  its reply.
my mailing address is
[redacted]
the check for $100.00can be mailed to this address 
thx

Review: I have been a season ticket holder for about 10 years. I have never had any problems until now. I purchased my season tickets for $1,030.00 around 3-**-20013. They received my payment, cashed my check and did not send me any tickets. I finally looked on line to find out that I missed the first 2 plays. I called [redacted] on 10-**-2013 and spoke to [redacted] and asked her what was the status of my account #[redacted]. She said let me look it up. She came back on the phone and said "You did NOT pay for this season". I told her "Yes I did". She then said "Oh, wait a minute." put me on pause and when she came back she said "I see here that you only paid for the last play 'Anything Goes'". I said :No, I bought season tickets and have a cancelled check to prove it". She said "Let me check" put me on pause again, and when she came back she said "I see that now and the tickets were mailed to you. I can send you tickets for the rest of the season."I then replied "No, that is not acceptable. I want a refund for the 1st two shows because of your error of not sending me the tickets, You even said at first that I did not even pay for season tickets, and I want you to send me the tickets for the future shows. She said "I can't do that." I then asked her to connect me with a supervisor, she did and I spoke with [redacted]. He told me that they were not responsible for lost tickets in the mail. I reiterated the fact of what [redacted] told me that I did not pay for the season tickets so they were never sent. I would like a refund for the first 2 shows that I missed because of the company's error of not mailing me the tickets and mail me the tickets for the remainder of the season. Or cancel my subscription and refund me the total amount paid of $1030.00. Thank You Very Much. [redacted] Product_Or_Service: 2 (two) Season tickets for the [redacted] Account_Number: [redacted]Desired Settlement: DesiredSettlementID: Refund

I would like a refund for the first 2 shows that I missed because of the company's error of not mailing me the tickets and mail me the tickets for the remainder of the season. Or cancel my subscription and refund me the total amount paid of $1030.00.

Business

Response:

Complaint ID #[redacted]

Thank you for allowing [redacted] (d/b/a [redacted]) the opportunity to respond to the above-referenced complaint. According to our database records, [redacted] renewed his subscription tickets for his account #[redacted] on 4/*/2013 via USPS Mail and his check payment was received on the same date. His subscription tickets for all six shows in our season were mailed to his address on file on 8/*/2013.

We were first notified by [redacted] via a phone call on 10/**/2013 that he did not receive his tickets. This was after the first two of the six shows in our season had already played. The first show opened on 9/*/13, approximately six weeks prior to [redacted] letting us know about his tickets not being received. We provide the season shows and dates at the time of the renewal invoice, which was sent in March 2013. With [redacted] being a renewing Subscriber it seems odd he would not have contacted us prior to the first show since he knew from his invoice materials when the first show date would be. The ticketing representative [redacted] initially spoke with on this date was still in training and we regret any miscommunication. The Supervisor that [redacted] subsequently spoke with was correct to indicate that we cannot be held responsible for the USPS and Subscriber tickets lost in the mail. We reprinted and mailed the tickets for the remaining four shows on the same day he contacted us. It is important to note we are able to issue replacement tickets for lost or tickets never received when and if we’re notified of the problem by the Subscriber prior to the performance dates. There are limited options when not reported until after the designated performance has passed. This information is noted in our Standard Season Subscription Terms and Conditions referenced in the Portland renewal materials and posted at [redacted].

We are willing to offer [redacted] two options as a resolution to this complaint:

1. We refund the amounts that he paid for the first 2 shows that he missed ([redacted], with a check in the amount of $279.50. If he accepts this option, [redacted] retains the right to renew his seats in future seasons and can attend the final 4 shows in our season. We would require written acknowledgment from [redacted] indicating that he has received the replacement tickets that were mailed to him for the remaining four shows by the date indicated below.

2. We refund [redacted] his entire subscription amount with a check in the amount of $1,030.00. Please note, with this option we would require written acknowledgment by the date indicated below that [redacted] understands he will not be able to renew his same subscription seats in future seasons. The replacement tickets mailed to him on 10/**/2013 will also be null and void and we ask that he return the tickets back to us by mailing them to the address listed on this complaint (attention: [redacted]).

We request a response from [redacted] by November *, 2013 (since we need sufficient notice prior to the next show in the season which opens November **, 2013), indicating which of the above two options he wishes to select. If we do not receive a response by November *, 2013, we will automatically refund his entire subscription amount and void his replacement tickets.

Business

Response:

Complaint ID #[redacted]

We thank [redacted] for providing written acknowledgment that he received the replacement tickets, which were reprinted and mailed on 10/**/2013. As [redacted] states, the initial replacement tickets issued included an incorrect performance date for the American It performance. The performance date was subsequently corrected by our box office and new American It tickets were issued to [redacted]. We see from our records that [redacted] and a companion redeemed their tickets and were in attendance at the American It performance at the Keller Auditorium on 11/**/2013.

Per [redacted]’s request, we will issue him a refund check today in the amount of $279.50 for the missed Chicago and Anything Goes performances. We expect that [redacted] will receive his refund within 2 weeks.

We ask that [redacted] confirm receipt of his refund check and resolution of his complaint with the Revdex.com. We also note that future performance tickets and season renewal rights are subject to the Broadway Across America Standard Season Subscription Terms and Conditions posted at [redacted]. We thank you for the opportunity to successfully resolve this matter.

Best,

Key Brand Entertainment Inc. (d/b/a Broadway Across America – Portland)

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

This complaint #[redacted] has been successfully resolved. [redacted]

Review: I purchased tickets to Book of Mormon from [redacted] and received an invoice ([redacted]) customer ([redacted]). When I arrived at the theatre, I was told that this was a bogus website, I was being scammed, and there were no such tickets.

This information was given me by [redacted] at the box office. [redacted] gave me his business card.

I purchased two tickets FROM THE BOX OFFICE for a performance the next evening. I then entered the theatre on the invoice alone and found my two seats, empty, in an otherwise sold-out house.

This suggested there was either an incredible coincidence or that [redacted] was a legitimate website and [redacted] himself was the scammer.

When I contacted [redacted] at BROADWAY ACROSS AMERICA today for a refund on the tickets purchased under false pretenses, he refused to refund 100.00.

My impression is that [redacted] worked a scam, telling me my original tickets were invalid, when in fact they were valid. He then sold me tickets to the next night's performance and made a cool 100.00 profit on my credit card.

[redacted] was unethical.Desired Settlement: Above.

Business

Response:

Thank you for allowing Key Brand Entertainment Inc. (d/b/a Broadway in Indianapolis) the opportunity to respond to the above-referenced complaint. [redacted] explains that he purchased tickets to Broadway in Indianapolis’ June**, 2014 performance of The Book of Mormon through [redacted]. [redacted] is a third party ticket reseller that is in no way affiliated with Broadway in Indianapolis or any shows that it presents. Broadway in Indianapolis/Broadway Across America, [redacted], and the box offices at the [redacted] and [redacted] are the only official single ticket sales channels for Broadway in Indianapolis. Our “Frequently Asked Questions” page on Broadway in Indianapolis’ public website at [redacted]#authTixsource states this information under the headings “Why should I buy from the Official and Authorized Ticket sources” and “Can I purchase tickets in person? Are there walk-up sales on the night of the show?”. The information included on that website is included below for reference:

“Why should I buy from the Official and Authorized Ticket sources?

Broadway in Indianapolis strongly urges all ticket buyers purchase their tickets through an Authorized Ticket source, including: Broadway in Indianapolis/Broadway Across America; [redacted] online & [redacted] outlets; and the [redacted] or [redacted] Box Offices. The authorized ticket sources listed above provide a secure, guaranteed seat to your chosen Broadway in Indianapolis production(s). We do not recommend that patrons purchase tickets through unauthorized outlets, online resellers or other ticket sales operations.

Can I purchase tickets in person? Are there walk-up sales on the night of the show?

Single tickets are available at the following locations:

Broadway in Indianapolis

[redacted] of [redacted]

Single tickets are available for purchase once your desired production is on sale to the general public by visiting [redacted].com or by calling ###-###-####. Walk-up sales are available on the night of the show according to availability.

Season Ticket Holders may purchase tickets via their online account, calling ###-###-#### or by visiting our office on Massachusetts Avenue (Mon-Fri, 9am to 5pm).”

We further note that the ASC Ticket website clearly states at the top of its ticket purchase and selection pages, “We are a resale marketplace, not the ticket seller. Prices are set by third-party sellers and may be above face value.” ASC Ticket acknowledges that it is not the official ticket seller for the events to which it resells tickets.

When [redacted] arrived to the [redacted]’s box office on Friday, June **, 2014, he requested the ASC Ticket-purchased The Book of Mormon tickets and believed they were being held for him at will call. Our staff did not have the tickets in question, nor any way to look them up given they were sold to [redacted] from a third party reseller without any notice to us. Our venue box office staff nonetheless made every effort reasonably possible to ensure that [redacted] would be able to attend a The Book of Mormon performance with tickets issued by an official and authorized ticket source, and thus recommended that he purchase tickets from the venue itself for the next evening’s nearly sold out performance. As stated on our website and above, only authorized ticket sources can provide a secure, guaranteed seat to Broadway in Indianapolis productions. Our employee was in no way attempting to scam [redacted] or engage in unethical practices. To the contrary, our recommendations were made to attempt to help [redacted] and ensure that he was guaranteed admission to a The Book of Mormon performance.

While we believe that our employees followed our publicly posted policies and appropriate protocol with regard to [redacted]’s issues (and we are unable to determine whether or not [redacted] viewed the June **, 2014 performance that he acknowledges having gained entry to despite not having valid tickets), we are willing to offer [redacted] his choice of one of the following two options as a resolution to this complaint:

1. We will refund the $100.00 requested by [redacted] for the tickets he purchased for June **, 2014.

2. We will instead offer [redacted] two complimentary tickets to any single Broadway in Indianapolis show performance scheduled during the upcoming 2014-2015 season. Show information and performance dates can be found at: [redacted]

We request a response from [redacted] by August **, 2014 indicating which of the above two options he wishes to select. When indicating his choice, we would request that he provide the seat locations for the “empty” seats he references in his complaint along with a copy of all materials he received from asctickets.com related to his The Book of Mormon ticket purchase (including what he read on that third party’s website) so that we may investigate this matter further. We thank you for the opportunity to amicably resolve this matter.

Yours truly,

Key Brand Entertainment Inc. (d/b/a Broadway in Indianapolis)

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

I await the refund outlined by the company in #1. In its reply.

my mailing address is

the check for $100.00can be mailed to this address

thx