Key Financial

The promotion that [redacted] booked on was not the same as the other couples Past guest received different amenities than the other passengers Verbage was printed on his invoice by mistakeI explained to him that his happenedCarnival does and can change promotions within minutes/hours Carnvial was contacted and confirmed that the rate he booked, did not include shipboard creditI took this to management and they advised me to see if Carnvial would re-consider I was told by Carnival that no shipboard credit applied to this booking I explained to Scot, this was an honest mistake I had left numerous messages trying to let him know the outcome He did receive the best rate for the type of cabin he booked at that time

I am rejecting this response because:I had zero missed calls and zero voicemails from [redacted] since our 8/10/12 conversation, so I question the validity of her entire response.Again, not only was there a note about the $150 shipboard credit on my invoice, but [redacted] and I discussed the credit I would receive multiple times when I made my reservation on 1/27/12.  [redacted] told me ‘virgin cruisers’ (i.e. [redacted] and [redacted]) would receive a $150 credit and ‘returning cruisers’ (i.e. [redacted] and [redacted]/[redacted]) would receive a $300 credit – [redacted] and I also joked about the term ‘virgin cruiser’.  At the end of the 1/27/12 call, [redacted] outlined all of the charges and again mentioned the $150 shipboard credit I would receive.Before I called [redacted] on 7/26/12, I called Carnival Cruise Lines about the missing $150 shipboard credit on my final statement.  Carnival told me there was nothing entered in their system about a shipboard credit and that my travel agent must have forgotten to provide that when making the reservation.  Carnival advised me to contact my travel agent.I would agree that [redacted] probably made an honest mistake, but her story about how the mistake happened appears to be dishonest.  With the number of times [redacted] mentioned the $150 shipboard credit (both verbally and in writing), Carnival’s assessment of what happened seems to be more logical.  I should not be penalized for [redacted]’s mistake and should receive the $150 shipboard credit she promised me multiple times.

The promotion that [redacted] booked on was not the same as the other couples.  Past guest received different amenities than the other passengers.  Verbage was printed on his invoice by mistake. I explained to him that his happened. Carnival does and can change promotions within...

minutes/hours.   Carnvial was contacted and confirmed that the rate he booked, did not include shipboard credit. I took this to management and they advised me to see if Carnvial would re-consider.  I was told by Carnival that no shipboard credit applied to this booking.  I explained to Scot, this was an honest mistake.  I had left numerous messages trying to let him know the outcome.  He did receive the best rate for the type of cabin he booked at that time