Key Hauling Ltd

Initial Business Response /* (1000, 10, 2015/12/01) */
at key hauling Ltd we strive to take care of all customerswe do take all complaint seriouslyin the matter of Mrand Mrs *** we would like to apologize for any miss communication that may have taken place during their move with us
All
our employees are trained to explain to all our customers before any move the transit protection optionsin this matter Mrand Ms*** chose transit option Awhich covers our customer cents/per Lbthis option is not an additional cost, and is included with our Rate Per Hour if the customer so chooses this transit option A
We would like to resolve this matter as quickly as possibleour resolution will be to contact Ms*** tomorrow 12/1/and be able to hand deliver a cheque in the amount of $as requested by our customer
Again we at Key Hauling Ltd are deeply sorry for any inconvenience and stress this has cause to the ***
kindest regards
Key Hauling Ltd
Initial Consumer Rebuttal /* (2000, 12, 2015/12/02) */
(The consumer indicated he/she ACCEPTED the response from the business.)
We are satisfied that the company gave us the compensation that we requested