Sign in

Key High Vacuum Products Inc.

Sharing is caring! Have something to share about Key High Vacuum Products Inc.? Use RevDex to write a review
Reviews Key High Vacuum Products Inc.

Key High Vacuum Products Inc. Reviews (27)

Tell us why hereWe have contacted Mr*** and have resolved his concerns regarding work completed at his property on Texas Wildlife Trail to his satisfactionThank You

Complaint: ***
I am rejecting this response because: In response to Ms*** reply we do reject her response as unacceptable and inaccurateMuch of the content of her response on behalf of ABA Appliance repair is incorrectMy request again is to address my concerns directly with the business owner as it is my belief that my experience is not unique based on reviews and information otherwise obtainedWe do not want compensation of any kind but only to share information that we believe any credible business owner would want in order to build their businessIt is difficult for us to believe the way we were treated in any way reflects the owners' values or philosophy in dealing with the public and simply want to share our view of this issue with him directly. Thank you*** and *** ***

10/26/ABA Appliance Services, LLC *** *** **
*** ** *** To Whom it may concern: We received a service request from Ms*** in August, she explained her fridge was not working, not getting cold at all, but that the freezer was working fineOur customer representative
scheduled a technician to go diagnose the issue with the fridge on 8/09/Our technician found the defrost parts needed to be replacedThese parts melt the frost from the evaporator fins during the automatic defrost cycleOur technician informed Ms*** of his diagnosis/recommendations and the cost for these repairs, which she approved so he collected half down, to order the parts, and moved on to his next callOnce we received the parts in our office we contacted Ms*** to schedule installing the new defrost partsOur technician went back out on 8/12/installed the parts and tested the fridge, the results showed the fridge to be functioning per manufacturer specificationsIn other words the repair fixed the problemMs*** approved the work and remitted payment for the remaining balance due, so the work was paid for in fullThe next time we heard from Ms*** was on10/20/2016, over two months laterShe called in stating the fridge side was not cooling again and that there was ice forming in the bottom of the fridge. Our customer service representative scheduled our technician to go out on 10/21/to diagnose the problemOur technician went out and found the insulation on the back of the evaporator cover assembly was cracked which allowed warm/humid air to enter the evaporator panel which causes condensation/freezing ice to formHe notified the homeowner and provided her with an estimateWhen he attempted to collect the service fee Ms*** declined saying she didn’t feel she should have to payThe technician reported this to the Operations Manager *** who reached out to Ms*** on 10/21/After leaving a message *** received a call back from Ms*** who went on to explain the situationAs it was Friday evening *** told Ms*** she would speak with the technician and reach back out to her Monday afternoonAfter speaking with the technician and Ms*** again *** scheduled a senior technician to go out for a second opinion, to verify the diagnosis and figure out the best way to get Ms*** taken care ofThe appointment was set for the same day 10/25/in the afternoon after 1pm, with a minute call before our tech would head her way (we don’t expect homeowners to sit at home and wait for us)Our Customer service representative received a call at 4:30pm from Ms*** stating no one has come to her home yetThe CSR spoke with the technician who was scheduled to go out, he apologized for missing the service call but he would be happy to head to Ms*** as soon as he was done on the call he was onWhen the CSR relayed the message Ms*** indicated she was very mad and would call to speak with management in the morningWe sincerely apologize to Ms*** for running behind on her appointment yesterday, but we were still trying to make it when she told our CSR she would be calling in the morningAfter reviewing everything above and speaking with our senior technician we determined the new issue with the fridge is not directly related to the previous repair, which was made over months agoThe defrost parts were absolutely needed and fixed the issue and therefore will not be refundedThe new issue with the fridge could have been caused by the buildup of ice before we replaced the defrost parts, but without a senior tech going for his analysis it is impossible to know the causeWe will, in an effort to compromise, be happy to install a new evaporator cover assembly at costWe would only charge for the cost of the part, no labor and no service feeWe believe this is a fair compromiseThe cost for the evaporator cover assembly is $Upon receipt of payment we will order the part and schedule its installation with Ms*** at her convenience Thank you, *** *** Operations Manager ABA Appliance Services, LLC***

Complaint: ***
I am rejecting this response because: That is incorrectThe technician DID NOT INFORM ME THAT THERE WAS POTENTIAL FOR MORE REPAIRSThat is an absolute lie!Also I did not see the smog in my home the next day I saw the smog in my home the same day literally an hour after the technician left ! Another lie ! You cannot tell me that he fixed anything if it literally started smoking up my house within the hour To say there was no reason for the technician to knowingly neglect to mention additional problems is also a lie as the company would have clearly benefited from another payment from meclearly they asked me for additional money for additional repairs that I was not aware of when I paid my initial payment. As you read other reviews you can see that this company has a trend with this behaviorI’m not the only person who was manipulated by being quoted for one repair but later be told there are other repairs Imagine thisLet’s say I only paid this company to diagnose my issue but never paid them to repair my fuse or condenser Essentially even that 75would have been a waste of money because at that time on the initial visit they still never fully diagnosed what the issue wasThis company is fraud and iI DONT RECOMMEND ANY ONE TO BUSINESS WITH THEMi deserve a refund as this company manipulated me into believing the money I paid would fully repair my unit Run far away
Regards,
*** ***

We originally went out for this client on December 8, On arrival, the technician found that the unit was not functioning at allDuring the diagnostic it was found that the defrost control board on the outdoor condenser had failed, causing a fuse to short in the air handlerThe technician
quoted the client on the repair, and showed the client the burnt control boardThe technician also mentioned that the full condition of the unit would not be known until the unit was operationalThere was potential for more repairs neededThe client then approved the repair, and the technician replaced the control board and fuseAfter replacement the unit turned on, and the technician checked the unit for proper operationThe unit was working properly at this timeThis made clear by the fact that the customer paid for the serviceThis unit was a heat pump, which is equipped with a low pressure switchThis pressure switch disables the unit from operating when the unit is low on refrigerantThis is important to understand, because if the unit had been leaking refrigerant at this time the unit would not have started working It is unfortunate that the unit developed an additional problem so close after the service of the unitThe client is not out of line for having an underlying question as to why, after her unit was repaired, there was an additional issueHowever, this was by no means a new unit, and unfortunately multiple issues can happen within a short period of timeThe fact that the client witnessed a smog in her home, the next day, several hours after the technician had left, makes it clear that there is nothing the technician could have done to sabotage the unitIf she was able to see a smog this would indicate a massive leak, causing the refrigerant to be released at onceAs mentioned before, this is unfortunate, but it does not change the fact that the prior repair was neededThere was no reason for the technician to knowingly neglect to mention additional problems with the client's unitThis would not benefit him, the company, nor the clientNobody likes it when equipment fails, much less multiple failures, but the client cannot try and put the blame on the technician for additional problems the unit is havingIt would have been corrupt for him to "make up" additional issues with the unit that had not yet occurredAll of our technicians are trained and certified, but even the best technician cannot predict failures that have not yet happenedThe client has every right to use a different company and “shop around” for pricing on a new air hander, but this does not change the fact that she needed the control board and the fuseUnfortunately, this service has already been rendered, and cannot be negated due to additional issues that have occurred

To whom it may concern, We went out to Mrs.***'s home originally on December 22nd of Our technician preformed a diagnostic and gave her a quote for a control board for the ovenI cannot testify to a conversation I was not a part of, however she was not charged any expedited shipping
and that part was shipped from MichiganShe did not call us on 12/26/if she had we would have been able to try to put her on our ASAP listShe called on Thursday 12/28/17, the part was not in yet but we offered her service for Wednesday 1/3/she did not want to schedule and wanted to speak with the ownerThe part arrived on Friday 12/29/I called Mrs*** on Tuesday 1/2/regarding her concerns and apologized for the miscommunication and offered her a $voucher for the inconvenience, it was at this time she threatened to post a negative reviewSo I spoke to the owners and they told me to offer her a refund of everything but the service call of $and we could part ways amicablyI offered the customer this refund and she got upset so I asked her how I could make her satisfied with the service at this point to which she replied that she needed more than a $dollar discountThe control board she needed was $we paid around $in shipping and the labor was $which comes out to $410.00+taxI told her I could not take anything more than the $off her price and she told me that she would let us come out and do the work for her and take the $discount and still write us a negative reviewBecause of the customers continued threats of bad press we decided we did not wish to continue doing business with her and so we told her we would send her a refund check in the mail of all but the service fee of $75.72. Thank you,*** ***

Complaint: ***
I am rejecting this response because:I was told by the last tech that came out that the ice maker was never the issue and it was a temperature problem, compressor, and should have been told that from the beginningThe reason why me, as a customer calls a specialty place is because we don't know how to fix appliance issuesWe trust the business we call to send out competent workers and we can trustIf one tech says ice maker and there is still a problem and another tech from the same company says it was never the ice maker it is a compressor issue which will cost over $1000, who do believe? TheWhen you call the company to get a resolution they treat you like your business does not matterSo please for future reference do not treat your clients like a problem.
Regards,
*** ***

We at Aba have taken every step to try to resolve this matter with Mrs***Every phone conversation which are recorded has been harsh towards our office staffAba has and will again apologize for us being late on coming to there home which is the reason for there complaintAba step forward to a resolve will be as stated before to come out and take care of their needThis matter is closed on our end. Sincerely, *** ***

This is in response to the above complaintWe at Aba Appliance strive to do the best for our customer and provide prompt and experience service on all our customer household needs with appliances and conditioning.,With this being said all of our adverting via internet, phone book etcstates free
service call with repairsWe honor that with our customers if there is a repair done within thirty days as its states on invoice the service call is waved and all you pay for is the repairs as quoted.This is true in this case as wellNo refund will be given. Sincerely,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** (or J.k.) ***

Complaint: [redacted]
I am rejecting this offer because they didn't tell me I had to do the repairs to get the free service call. Where does it say that in your Ad. You even had time to tell me that before I book the appointment but you said nothing. You should put that on your ad that you have to pay the service call if you don't do the repairs. If not at least say so when booking the service call. Moreover when you came you filled up the washer  and left it like that knowing it wasn't working. 
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:I do not want to continue to do business with this company due to their integrity and I no longer trust they know what they are doing. It is true our initial interaction was in August and I did agree to the repairs thinking the technician knew what he was doing. I wasn't able to reach back out to them to notify them we were having the same issue with the fridge due to the fact I have 2 kids and a full time job and I thought the ice we noticed at the bottom may have been from the fridge having to be fully defrosted. Also it would have taken some time for the ice to build up (same thing that was the initial problem) for the top of the fridge to stop cooling. I apologize I am not psychic and couldn't for see this would happen but it is the SAME problem we were initially having with the fridge so it should have been fixed with the original service order. In their response they made several inaccurate claims the first being [redacted] reached out to me. Any time I was promised a call back I would not receive one; I would have to follow up and I have the call records to support that is what happened. It was Friday and [redacted] did tell me she would call me by Monday morning (not afternoon) but never received that call. I called on Tuesday to speak with her and like I stated before she acted as if she never spoke to me Friday and wanted to call me back again until I pointed out she was telling me the same thing she told me Friday. [redacted] did offer for a Senior Technician to come out and I did accept but no one showed up and hen I called about it I was not apologized to I was given an excuse that they had a tech call out which through off their routes and if I still wanted a tech to come out he was in Spicewood right now so it would be "much later" was the phrase used. And unfortunately [redacted] had already left for the day so I could not speak to her. After talking with my husband we decided we can not trust ABA Appliance Repair and we were disgusted with the service we were getting so we wanted to ask for a refund. So I called again on Tuesday and asked just for that around 6:30, a rep answered and told me I would need to speak to Accounts Receivables but they were not there any longer that day but offered ANOTHER call back. I explained my luck with their "call backs" and just asked what their operating hours were and he told me they were open until 7PM so it was very strange that no one was there at 6:30PM for me to speak to and he couldn't tell me but assured me he was send a message for them to give me a call back ASAP. At this point I have no faith in ABA Appliance Repair due to everything that has happened so I filed the complaint with the Revdex.com.It is awesome that their senior technician is able to determine the "new" problem was not related to the other repair and confirm the new issue without ever looking at the fridge- if they can do that why would they ever need to send a tech out before offering a solution. According to the tech that actual looked at my fridge the problem happened when the back panel was removed and the only time the back panel was removed was when they removed it to "fix" my fridge. So it seems pretty apparent they either misdiagnosed it last time or created the new problem. Conveniently they took the part they replaced last time so I cannot see if that part was in fact damaged and needing to be replaced. Another discrepancy is that they are saying the new part I need is $132, the tech that was at our house quoted a completely different price for the part. The lies in the way things have occurred shows the lack of integrity of this company and I do not trust them to fix anything else without causing another problem. On top of the money I have already spent with them I have also lost money on the food I have had to throw out due to these issues and not to mention all the time I have had to spend on this issue. I just want to be refunded the money I have spent so I can go with a reputable company that has some integrity and better customer service to find out what is really wrong with my fridge or purchase a new one.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], I accept with the following conditions as per attached file.
Thank you for your help in this matter.
Sincerely,
[redacted]

To Whom it May Concern: In regards to this customer we went out for service on his microwave and instead of paying our book price to fix his microwave, he payed our technician on the side to repair it. This action is not taken lightly as our technician used a part ABA paid for that was not his...

to give away and disciplinary action was taken toward him. This customer willingly solicited our technician to steal from our company.  We originally serviced this customer 6/16/17 and in the office we showed he declined repair and paid a service fee of $75.72 by credit card. On 6/19/17 he called our office four times within 30 minutes every 5 minutes asking for the technicians personal cell number because "the technician left tools at his house". After the four phone calls he called in again asking for a manager, I then spoke with this customer and he told me that our technician was out and quoted him too high to replace the capacitor on his microwave and that he paid the service fee. He then went on to tell me that the technician told him he went ahead and fixed it and he would only charge him $75.00 dollars for his time. The customer told me he paid our technician and that the microwave only worked for a couple days and he was not pleased. We offered to go back out, even though we were displeased with the series of events, because he was under warranty for the service fee with our company. He told us he was going out of town and wouldn't be back until the end of the month, so he scheduled for us to come back out 6/30/17. We received a credit card dispute for $75.72 in the mail and it was from this customer. As a company we decided we no longer are willing to do business with this customer due to his actions. We told him we were no longer willing to service him as well, and we are not fighting his credit card dispute. As far as the $75.00 he paid in cash to the technician that was done behind the companys back and we are not responsible for the outcome. Please feel free to call us with any questions. Thank You, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Just want to add that ABB Appliance Service is fully aware that my refrigerator is still not working, I have talked to the person in charge of answering the phone and she has told me that she would be sending sombody to try to fix it, again. That was this last Monday 12/05/16 and Tuesday 12/06/16. I'm still waiting for the technician's phone call.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: Regarding who made the appointment, the appointment was actually scheduled with me, the husband.  Though my wife's phone number was used, I was the one on the phone with the scheduler.  Yes, you did call to inform us you would be late, however, I still feel this is unacceptable to schedule a 5 hour window for service and not be able to meet that time frame, then arrive an hour and 10 minutes past the time we were told he would likely be there.  Though you did inform us over the phone of the service fee, we did not sign any document agreeing to pay said fee.  I took my time away from my job to be at my home for this scheduled 5 hour service window.  I could send you a request for compensation for the time I lost at my job to be at an appointment that your technician failed to arrive at during the specified time frame.  Again, though I was aware of the service fee, you also had an obligation to meet the appointment time as scheduled which you did not. Regarding the "service" or "work" your technician performed on my machine...  He spend 8 minutes in my home from the time he arrived.  He looked under the washing machine and then ran the machine's diagnostics in which he came to the conclusion that the inlet valve for the washer was allowing too much pressure and causing water to splash out of the dispenser trays and leak down the inside of the washer.  I performed this same diagnostics test and though a small amount of water did splash above the dispenser trays it was not enough to cause the amount of water that ends up under the machine during a normal wash cycle.  The water that leaks onto the floor seems to be happening later in a normal wash cycle.  I don't feel he spent enough time even looking at the machine to determine if there could possibly be other causes for the leak.  Also, at the time the appointment was scheduled I asked the scheduler if parts would be available to repair the machine on the same day as the service call.  I was told you generally try to have the parts stocked in your trucks for same day service but occasionally you have to order parts.  When I asked if he had the part I was told no and that it would need to be ordered and then once it came in another service appointment would need to be scheduled, which could take days.  I do not have the time available to me to take off from my job for another partial day service window that I feel your staff is likely to not show up on time for. As I stated in my phone call with your staff and in my complaint to Revdex.com.  Your technician didn't even identify himself or the company he worked for before attempting to enter my home.  Again, I find this behavior to be rude and unacceptable of any business.  Though my front door was open because I was on my front porch, no one, be it a technician or a neighbor should attempt to enter someones home without even acknowledging the home owner. After the agreed time slot passed I decided to do an online search for reviews of your company.  Something, I admit, I should have done prior to scheduling the appointment.  I found very few positive reviews.  Most of the reviews I found were very similar to my complaint regarding technicians not showing up during the scheduled time slot or not showing up at all.  This seems to be a continuing problem with your company that needs to be addressed.
Regards,
[redacted]

To whom it may concern,This customers wife had setup the appointment and all correspondence was with her, here in the office, we did not have her husbands number to contact until he called at 6:30pm Monday night. When the customer scheduled her appointment she was aware there was a diagnostic fee....

The way our fee works is it is 69.95+tax for the diagnostic, but it is waived with repair. This customer knew prior to 5:00pm that our technician was going to be late, and granted it took the technician an hour to get there from the time we called to let them know he was on the way (we cannot control traffic). If the customer didn't feel they should have to pay the diagnostic fee (which they knew about prior to us coming out) the customer should have said something to us in the office or to the technician before he started working on the machine. Had the customer told us in the office about their concerns when we called to inform them we were running late or when we called to let them know we were on the way there could have been arrangements made to either reschedule the call or cancel it, or even a discount however, we did not know the customer was upset. We have sent the customer a demand letter at this time, we preformed a service they called and asked us to preform and had the customer not wanted to pay for it (whatever their reasoning may be) they could have canceled before we preformed the work. Thank You,[redacted]Office Manager

Ms. [redacted] has already been refunded the $296 this complaint refers to. $196 was refunded to her credit card ending in [redacted] on 3/28/2016, and $100 was refunded to the same credit card (ending in [redacted]) on 4/09/2016. We consider this matter closed, since the customers requested resolution has already...

been enacted and her money returned. Thank You

Complaint: [redacted]
I am rejecting this response because:as stated twice previously, we do not wish to have ABA service come out to our home but would like to share our side of this matter with the owner. There is more to the situation than Ms [redacted] is stating  and we feel the owner should know. 
Regards,
[redacted]

This letter is in response to Mrs. [redacted] complaint. Aba Appliance has made several attempts to go out to the [redacted] residence to take of there appliance issues but we were told by Mr. [redacted] that he wanted to cancel and told us not to come when our technician was on the way they also stated that...

they had put a dispute in on there deposit for the part,So Aba considered this closed. When Mrs. [redacted] called back after they canceled we tried to settle this matter only to be treated very harshly. Aba Appliance would like nothing more than the chance to service there appliance but there are unwilling. If they would like to do the service please give us a call and we will be happy to come back out. Sincerely, [redacted]

Check fields!

Write a review of Key High Vacuum Products Inc.

Satisfaction rating
 
 
 
 
 
Upload here Increase visibility and credibility of your review by
adding a photo
Submit your review

Key High Vacuum Products Inc. Rating

Overall satisfaction rating

Add contact information for Key High Vacuum Products Inc.

Add new contacts
A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | New | Updated