Complaint: [redacted] I am rejecting this response because:I do not want to continue to do business with this company due to their integrity and I no longer trust they know what they are doingIt is true our initial interaction was in August and I did agree to the repairs thinking the technician knew what he was doingI wasn't able to reach back out to them to notify them we were having the same issue with the fridge due to the fact I have kids and a full time job and I thought the ice we noticed at the bottom may have been from the fridge having to be fully defrostedAlso it would have taken some time for the ice to build up (same thing that was the initial problem) for the top of the fridge to stop coolingI apologize I am not psychic and couldn't for see this would happen but it is the SAME problem we were initially having with the fridge so it should have been fixed with the original service orderIn their response they made several inaccurate claims the first being [redacted] reached out to meAny time I was promised a call back I would not receive one; I would have to follow up and I have the call records to support that is what happenedIt was Friday and [redacted] did tell me she would call me by Monday morning (not afternoon) but never received that callI called on Tuesday to speak with her and like I stated before she acted as if she never spoke to me Friday and wanted to call me back again until I pointed out she was telling me the same thing she told me Friday [redacted] did offer for a Senior Technician to come out and I did accept but no one showed up and hen I called about it I was not apologized to I was given an excuse that they had a tech call out which through off their routes and if I still wanted a tech to come out he was in Spicewood right now so it would be "much later" was the phrase usedAnd unfortunately [redacted] had already left for the day so I could not speak to herAfter talking with my husband we decided we can not trust ABA Appliance Repair and we were disgusted with the service we were getting so we wanted to ask for a refundSo I called again on Tuesday and asked just for that around 6:30, a rep answered and told me I would need to speak to Accounts Receivables but they were not there any longer that day but offered ANOTHER call backI explained my luck with their "call backs" and just asked what their operating hours were and he told me they were open until 7PM so it was very strange that no one was there at 6:30PM for me to speak to and he couldn't tell me but assured me he was send a message for them to give me a call back ASAPAt this point I have no faith in ABA Appliance Repair due to everything that has happened so I filed the complaint with the Revdex.com.It is awesome that their senior technician is able to determine the "new" problem was not related to the other repair and confirm the new issue without ever looking at the fridge- if they can do that why would they ever need to send a tech out before offering a solutionAccording to the tech that actual looked at my fridge the problem happened when the back panel was removed and the only time the back panel was removed was when they removed it to "fix" my fridgeSo it seems pretty apparent they either misdiagnosed it last time or created the new problemConveniently they took the part they replaced last time so I cannot see if that part was in fact damaged and needing to be replacedAnother discrepancy is that they are saying the new part I need is $132, the tech that was at our house quoted a completely different price for the partThe lies in the way things have occurred shows the lack of integrity of this company and I do not trust them to fix anything else without causing another problemOn top of the money I have already spent with them I have also lost money on the food I have had to throw out due to these issues and not to mention all the time I have had to spend on this issueI just want to be refunded the money I have spent so I can go with a reputable company that has some integrity and better customer service to find out what is really wrong with my fridge or purchase a new one Regards, [redacted]
To whom it may concern,Please find attached the invoice sent to Ms [redacted] upon completion of the repair in June I have highlighted our warranty policy on repairs, to include parts and labor As you can see we went above and beyond and warrantied the part months later, versus standing by the day policy We at ABA Appliance, cannot warranty a manufacturers part, nor can we predict any given part will fail again and if so when We are sorry Ms [redacted] feels that she was taken advantage of, but clearly our policy was set forth upon the 1st repair back in June of If this part fails prior to May 24th, we will replace at no cost to customer and if it fails before March 24th, we will replace and labor will be covered I hope that this copy of our policy will satisfy the Revdex.com to show that this complaint is null and not valid.Please contact us if you need any additional informationThank you,ABA Appliance, Inc[redacted]
To whom it may concern,Management has been in constant contact with [redacted] and we can provide recorded telephone conversations where management addressed [redacted] concerns We sent an install crew back out, due to [redacted] being concerned on how the furnace was placed/installed on the air inflow box in his closet Management had install crew take on single stage furnace and install a more expensive furnace with ECM slow start, more quite motor which was [redacted] concern We also upon initial install included at a no cost to the customer a UltraViolet light within the furnace to eradicate mold, bacteria and quality of air output into customers home [redacted] was not satisfied with this UltraViolet light, which was free, so management approved for installer to install new $Remi Halo (At no cost), which is top of the line UltraViolet air purification system available We also installed equip with yr warranty, Remi Halo w/ 5yr warranty Each time management has met [redacted] requests, he is continuously dissatisfied and another problem/concern arises [redacted] was quoted and priced $for a new seer HVAC system [redacted] was informed that we would be more than happy to send out installers to remove and replace with a seer system for an additional $or if he wanted to have a multistage system installed, that would be an additional $ Neither of these options has [redacted] accepted, but did accept the re-install of more efficient and quieter furnace at no additional cost, plus the install of a free Remi Halo which is a $piece of equipment ABA cannot keep being held hostage to threats, Revdex.com complaints, etcwe will get [redacted] into whatever system he wishes to have installed, with only the additional cost for the higher end equipment he is wanting [redacted] called and emailed ABA on 12/21/requesting a meeting/call with the owners We informed [redacted] that owners were out of the country until after the new year, but he did not want to hear that Again, we are/have attempted to accommodate [redacted] many requests with no luck If there is anything else needed from ABA to rectify this complaint, please do not hesitate to contact us.Kindest Regards,ABA Appliance, Inc[redacted]
Complaint: [redacted] I am rejecting this response because: Regarding who made the appointment, the appointment was actually scheduled with me, the husband Though my wife's phone number was used, I was the one on the phone with the scheduler Yes, you did call to inform us you would be late, however, I still feel this is unacceptable to schedule a hour window for service and not be able to meet that time frame, then arrive an hour and minutes past the time we were told he would likely be there Though you did inform us over the phone of the service fee, we did not sign any document agreeing to pay said fee I took my time away from my job to be at my home for this scheduled hour service window I could send you a request for compensation for the time I lost at my job to be at an appointment that your technician failed to arrive at during the specified time frame Again, though I was aware of the service fee, you also had an obligation to meet the appointment time as scheduled which you did notRegarding the "service" or "work" your technician performed on my machine He spend minutes in my home from the time he arrived He looked under the washing machine and then ran the machine's diagnostics in which he came to the conclusion that the inlet valve for the washer was allowing too much pressure and causing water to splash out of the dispenser trays and leak down the inside of the washer I performed this same diagnostics test and though a small amount of water did splash above the dispenser trays it was not enough to cause the amount of water that ends up under the machine during a wash cycle The water that leaks onto the floor seems to be happening later in a wash cycle I don't feel he spent enough time even looking at the machine to determine if there could possibly be other causes for the leak Also, at the time the appointment was scheduled I asked the scheduler if parts would be available to repair the machine on the same day as the service call I was told you generally try to have the parts stocked in your trucks for same day service but occasionally you have to order parts When I asked if he had the part I was told no and that it would need to be ordered and then once it came in another service appointment would need to be scheduled, which could take days I do not have the time available to me to take off from my job for another partial day service window that I feel your staff is likely to not show up on time forAs I stated in my phone call with your staff and in my complaint to Revdex.com Your technician didn't even identify himself or the company he worked for before attempting to enter my home Again, I find this behavior to be rude and unacceptable of any business Though my front door was open because I was on my front porch, no one, be it a technician or a neighbor should attempt to enter someones home without even acknowledging the home ownerAfter the agreed time slot passed I decided to do an online search for reviews of your company Something, I admit, I should have done prior to scheduling the appointment I found very few positive reviews Most of the reviews I found were very similar to my complaint regarding technicians not showing up during the scheduled time slot or not showing up at all This seems to be a continuing problem with your company that needs to be addressed Regards, [redacted]
This customers has already been refunded for this repairWe at Aba Appliance resolve to do all we can for each of our customersAba went out to Mrs [redacted] home multiple times in the last couple monthsShe did need the icemaker to start with due to the water leaking coming from the icemakerWhen Mrs [redacted] called in initially in Dec she stated she turned off the the icemaker due to it leaking water and knew she needed a new one which she told our office when the tech came out he replaced itThe refrigerator had additional problems and that is why we refunded the labor and part back due to Mrs [redacted] not wanting to fix the other issues she had due to the additional cost for repairsThis matter is closedSincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I am waiting for the reimbursement, and I will consider resolved once the check has cleared Regards, [redacted]
To whom it may concern,This customers wife had setup the appointment and all correspondence was with her, here in the office, we did not have her husbands number to contact until he called at 6:30pm Monday nightWhen the customer scheduled her appointment she was aware there was a diagnostic fee The way our fee works is it is 69.95+tax for the diagnostic, but it is waived with repairThis customer knew prior to 5:00pm that our technician was going to be late, and granted it took the technician an hour to get there from the time we called to let them know he was on the way (we cannot control traffic)If the customer didn't feel they should have to pay the diagnostic fee (which they knew about prior to us coming out) the customer should have said something to us in the office or to the technician before he started working on the machineHad the customer told us in the office about their concerns when we called to inform them we were running late or when we called to let them know we were on the way there could have been arrangements made to either reschedule the call or cancel it, or even a discount however, we did not know the customer was upsetWe have sent the customer a demand letter at this time, we preformed a service they called and asked us to preform and had the customer not wanted to pay for it (whatever their reasoning may be) they could have canceled before we preformed the workThank You, [redacted] Office Manager
Complaint: [redacted] I am rejecting this response because:as stated twice previously, we do not wish to have ABA service come out to our home but would like to share our side of this matter with the ownerThere is more to the situation than Ms [redacted] is stating and we feel the owner should know Regards, [redacted]
We at Aba Appliance have stood behind our labor and warranty process in this matter and with every customer it is our practiceTo our knowledge the refrigerator is working, if it needs anything additional we will be more than willing to fix it just like we did with the compressor, I am truly sorry that the customer feels like we can not fix the problemWe will be happy to come out again and stand upon his warrantywe have not charged the customer anything additional to the first problem with the evaporator coil that was installed nor will he be charged for anything else he may needWith this being the case no refund will be issued but a resolve to replace any parts that may be needed to fix the problemSincerely, [redacted]
Complaint: [redacted] I am rejecting this response because: To date, I have not been able to get someone from ABA to sit down and discuss the discrepancies between what I received and what was originally agreed uponABA has not addressed my specific concerns regarding the SEER unit in my home, but more specifically the $7,I paid for a new unit I could have had fixed for $1,It is simply illogical to assume that an individual would pay an additional $6,to have a brand new unit installed that provides no additional benefitsThroughout this ordeal it is clear that ABA has been operating with limited pass through of information from management to sales to installation personnelThey have misrepresented the conversations [redacted] and I had at my home, and are operating on secondhand transcripts of agreements made between [redacted] and myselfI have yet to receive an itemized invoice detailing exactly what I paid for, nor have I signed any documents releasing ABA from any further responsibilitiesRegarding ABA’s business claims of straightforward answers and satisfaction guarantees I have received neitherAgain, to rectify this situation I request that ABA install a Bryant unit in my home that meets the original SEER agreement for the price of $7,Please see attached file for full response and additional information Regards, [redacted]
This letter is in response to Mrs [redacted] complaintAba Appliance has made several attempts to go out to the [redacted] residence to take of there appliance issues but we were told by Mr [redacted] that he wanted to cancel and told us not to come when our technician was on the way they also stated that they had put a dispute in on there deposit for the part,So Aba considered this closedWhen Mrs [redacted] called back after they canceled we tried to settle this matter only to be treated very harshlyAba Appliance would like nothing more than the chance to service there appliance but there are unwillingIf they would like to do the service please give us a call and we will be happy to come back outSincerely, [redacted]
In regards to this complaint, we at ABA stand behind every product we sell and serviceThis customer was never promised a seer unit in fact he was told that if he wanted a seer unit it would cost moreOn the original install we did have to substitute in a Carrier brand furnace because our supplier was out of the Bryant brand however the customer was upset with this so we upgraded the furnace and swapped it out at no additional costThe customer also wanted a guardian air uv light system which we usually sell for $but we threw in for free because there was a confusion on which uv light he was supposed to getYou can find attached the customers invoice (we also have many call recordings if requested) if you have any questions please feel free to call us Thank You, [redacted]
Complaint: [redacted] I am rejecting this response because:I do not want to continue to do business with this company due to their integrity and I no longer trust they know what they are doingIt is true our initial interaction was in August and I did agree to the repairs thinking the technician knew what he was doingI wasn't able to reach back out to them to notify them we were having the same issue with the fridge due to the fact I have kids and a full time job and I thought the ice we noticed at the bottom may have been from the fridge having to be fully defrostedAlso it would have taken some time for the ice to build up (same thing that was the initial problem) for the top of the fridge to stop coolingI apologize I am not psychic and couldn't for see this would happen but it is the SAME problem we were initially having with the fridge so it should have been fixed with the original service orderIn their response they made several inaccurate claims the first being [redacted] reached out to meAny time I was promised a call back I would not receive one; I would have to follow up and I have the call records to support that is what happenedIt was Friday and [redacted] did tell me she would call me by Monday morning (not afternoon) but never received that callI called on Tuesday to speak with her and like I stated before she acted as if she never spoke to me Friday and wanted to call me back again until I pointed out she was telling me the same thing she told me Friday [redacted] did offer for a Senior Technician to come out and I did accept but no one showed up and hen I called about it I was not apologized to I was given an excuse that they had a tech call out which through off their routes and if I still wanted a tech to come out he was in Spicewood right now so it would be "much later" was the phrase usedAnd unfortunately [redacted] had already left for the day so I could not speak to herAfter talking with my husband we decided we can not trust ABA Appliance Repair and we were disgusted with the service we were getting so we wanted to ask for a refundSo I called again on Tuesday and asked just for that around 6:30, a rep answered and told me I would need to speak to Accounts Receivables but they were not there any longer that day but offered ANOTHER call backI explained my luck with their "call backs" and just asked what their operating hours were and he told me they were open until 7PM so it was very strange that no one was there at 6:30PM for me to speak to and he couldn't tell me but assured me he was send a message for them to give me a call back ASAPAt this point I have no faith in ABA Appliance Repair due to everything that has happened so I filed the complaint with the Revdex.com.It is awesome that their senior technician is able to determine the "new" problem was not related to the other repair and confirm the new issue without ever looking at the fridge- if they can do that why would they ever need to send a tech out before offering a solutionAccording to the tech that actual looked at my fridge the problem happened when the back panel was removed and the only time the back panel was removed was when they removed it to "fix" my fridgeSo it seems pretty apparent they either misdiagnosed it last time or created the new problemConveniently they took the part they replaced last time so I cannot see if that part was in fact damaged and needing to be replacedAnother discrepancy is that they are saying the new part I need is $132, the tech that was at our house quoted a completely different price for the partThe lies in the way things have occurred shows the lack of integrity of this company and I do not trust them to fix anything else without causing another problemOn top of the money I have already spent with them I have also lost money on the food I have had to throw out due to these issues and not to mention all the time I have had to spend on this issueI just want to be refunded the money I have spent so I can go with a reputable company that has some integrity and better customer service to find out what is really wrong with my fridge or purchase a new one Regards, [redacted]
To whom it may concern,Please find attached the invoice sent to Ms [redacted] upon completion of the repair in June I have highlighted our warranty policy on repairs, to include parts and labor As you can see we went above and beyond and warrantied the part months later, versus standing by the day policy We at ABA Appliance, cannot warranty a manufacturers part, nor can we predict any given part will fail again and if so when We are sorry Ms [redacted] feels that she was taken advantage of, but clearly our policy was set forth upon the 1st repair back in June of If this part fails prior to May 24th, we will replace at no cost to customer and if it fails before March 24th, we will replace and labor will be covered I hope that this copy of our policy will satisfy the Revdex.com to show that this complaint is null and not valid.Please contact us if you need any additional informationThank you,ABA Appliance, Inc[redacted]
To whom it may concern,Management has been in constant contact with [redacted] and we can provide recorded telephone conversations where management addressed [redacted] concerns We sent an install crew back out, due to [redacted] being concerned on how the furnace was placed/installed on the air inflow box in his closet Management had install crew take on single stage furnace and install a more expensive furnace with ECM slow start, more quite motor which was [redacted] concern We also upon initial install included at a no cost to the customer a UltraViolet light within the furnace to eradicate mold, bacteria and quality of air output into customers home [redacted] was not satisfied with this UltraViolet light, which was free, so management approved for installer to install new $Remi Halo (At no cost), which is top of the line UltraViolet air purification system available We also installed equip with yr warranty, Remi Halo w/ 5yr warranty Each time management has met [redacted] requests, he is continuously dissatisfied and another problem/concern arises [redacted] was quoted and priced $for a new seer HVAC system [redacted] was informed that we would be more than happy to send out installers to remove and replace with a seer system for an additional $or if he wanted to have a multistage system installed, that would be an additional $ Neither of these options has [redacted] accepted, but did accept the re-install of more efficient and quieter furnace at no additional cost, plus the install of a free Remi Halo which is a $piece of equipment ABA cannot keep being held hostage to threats, Revdex.com complaints, etcwe will get [redacted] into whatever system he wishes to have installed, with only the additional cost for the higher end equipment he is wanting [redacted] called and emailed ABA on 12/21/requesting a meeting/call with the owners We informed [redacted] that owners were out of the country until after the new year, but he did not want to hear that Again, we are/have attempted to accommodate [redacted] many requests with no luck If there is anything else needed from ABA to rectify this complaint, please do not hesitate to contact us.Kindest Regards,ABA Appliance, Inc[redacted]
Complaint: [redacted] I am rejecting this response because: Regarding who made the appointment, the appointment was actually scheduled with me, the husband Though my wife's phone number was used, I was the one on the phone with the scheduler Yes, you did call to inform us you would be late, however, I still feel this is unacceptable to schedule a hour window for service and not be able to meet that time frame, then arrive an hour and minutes past the time we were told he would likely be there Though you did inform us over the phone of the service fee, we did not sign any document agreeing to pay said fee I took my time away from my job to be at my home for this scheduled hour service window I could send you a request for compensation for the time I lost at my job to be at an appointment that your technician failed to arrive at during the specified time frame Again, though I was aware of the service fee, you also had an obligation to meet the appointment time as scheduled which you did notRegarding the "service" or "work" your technician performed on my machine He spend minutes in my home from the time he arrived He looked under the washing machine and then ran the machine's diagnostics in which he came to the conclusion that the inlet valve for the washer was allowing too much pressure and causing water to splash out of the dispenser trays and leak down the inside of the washer I performed this same diagnostics test and though a small amount of water did splash above the dispenser trays it was not enough to cause the amount of water that ends up under the machine during a wash cycle The water that leaks onto the floor seems to be happening later in a wash cycle I don't feel he spent enough time even looking at the machine to determine if there could possibly be other causes for the leak Also, at the time the appointment was scheduled I asked the scheduler if parts would be available to repair the machine on the same day as the service call I was told you generally try to have the parts stocked in your trucks for same day service but occasionally you have to order parts When I asked if he had the part I was told no and that it would need to be ordered and then once it came in another service appointment would need to be scheduled, which could take days I do not have the time available to me to take off from my job for another partial day service window that I feel your staff is likely to not show up on time forAs I stated in my phone call with your staff and in my complaint to Revdex.com Your technician didn't even identify himself or the company he worked for before attempting to enter my home Again, I find this behavior to be rude and unacceptable of any business Though my front door was open because I was on my front porch, no one, be it a technician or a neighbor should attempt to enter someones home without even acknowledging the home ownerAfter the agreed time slot passed I decided to do an online search for reviews of your company Something, I admit, I should have done prior to scheduling the appointment I found very few positive reviews Most of the reviews I found were very similar to my complaint regarding technicians not showing up during the scheduled time slot or not showing up at all This seems to be a continuing problem with your company that needs to be addressed Regards, [redacted]
This customers has already been refunded for this repairWe at Aba Appliance resolve to do all we can for each of our customersAba went out to Mrs [redacted] home multiple times in the last couple monthsShe did need the icemaker to start with due to the water leaking coming from the icemakerWhen Mrs [redacted] called in initially in Dec she stated she turned off the the icemaker due to it leaking water and knew she needed a new one which she told our office when the tech came out he replaced itThe refrigerator had additional problems and that is why we refunded the labor and part back due to Mrs [redacted] not wanting to fix the other issues she had due to the additional cost for repairsThis matter is closedSincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I am waiting for the reimbursement, and I will consider resolved once the check has cleared Regards, [redacted]
To whom it may concern,This customers wife had setup the appointment and all correspondence was with her, here in the office, we did not have her husbands number to contact until he called at 6:30pm Monday nightWhen the customer scheduled her appointment she was aware there was a diagnostic fee The way our fee works is it is 69.95+tax for the diagnostic, but it is waived with repairThis customer knew prior to 5:00pm that our technician was going to be late, and granted it took the technician an hour to get there from the time we called to let them know he was on the way (we cannot control traffic)If the customer didn't feel they should have to pay the diagnostic fee (which they knew about prior to us coming out) the customer should have said something to us in the office or to the technician before he started working on the machineHad the customer told us in the office about their concerns when we called to inform them we were running late or when we called to let them know we were on the way there could have been arrangements made to either reschedule the call or cancel it, or even a discount however, we did not know the customer was upsetWe have sent the customer a demand letter at this time, we preformed a service they called and asked us to preform and had the customer not wanted to pay for it (whatever their reasoning may be) they could have canceled before we preformed the workThank You, [redacted] Office Manager
Complaint: [redacted] I am rejecting this response because:as stated twice previously, we do not wish to have ABA service come out to our home but would like to share our side of this matter with the ownerThere is more to the situation than Ms [redacted] is stating and we feel the owner should know Regards, [redacted]
We at Aba Appliance have stood behind our labor and warranty process in this matter and with every customer it is our practiceTo our knowledge the refrigerator is working, if it needs anything additional we will be more than willing to fix it just like we did with the compressor, I am truly sorry that the customer feels like we can not fix the problemWe will be happy to come out again and stand upon his warrantywe have not charged the customer anything additional to the first problem with the evaporator coil that was installed nor will he be charged for anything else he may needWith this being the case no refund will be issued but a resolve to replace any parts that may be needed to fix the problemSincerely, [redacted]
Complaint: [redacted] I am rejecting this response because: To date, I have not been able to get someone from ABA to sit down and discuss the discrepancies between what I received and what was originally agreed uponABA has not addressed my specific concerns regarding the SEER unit in my home, but more specifically the $7,I paid for a new unit I could have had fixed for $1,It is simply illogical to assume that an individual would pay an additional $6,to have a brand new unit installed that provides no additional benefitsThroughout this ordeal it is clear that ABA has been operating with limited pass through of information from management to sales to installation personnelThey have misrepresented the conversations [redacted] and I had at my home, and are operating on secondhand transcripts of agreements made between [redacted] and myselfI have yet to receive an itemized invoice detailing exactly what I paid for, nor have I signed any documents releasing ABA from any further responsibilitiesRegarding ABA’s business claims of straightforward answers and satisfaction guarantees I have received neitherAgain, to rectify this situation I request that ABA install a Bryant unit in my home that meets the original SEER agreement for the price of $7,Please see attached file for full response and additional information Regards, [redacted]
This letter is in response to Mrs [redacted] complaintAba Appliance has made several attempts to go out to the [redacted] residence to take of there appliance issues but we were told by Mr [redacted] that he wanted to cancel and told us not to come when our technician was on the way they also stated that they had put a dispute in on there deposit for the part,So Aba considered this closedWhen Mrs [redacted] called back after they canceled we tried to settle this matter only to be treated very harshlyAba Appliance would like nothing more than the chance to service there appliance but there are unwillingIf they would like to do the service please give us a call and we will be happy to come back outSincerely, [redacted]
In regards to this complaint, we at ABA stand behind every product we sell and serviceThis customer was never promised a seer unit in fact he was told that if he wanted a seer unit it would cost moreOn the original install we did have to substitute in a Carrier brand furnace because our supplier was out of the Bryant brand however the customer was upset with this so we upgraded the furnace and swapped it out at no additional costThe customer also wanted a guardian air uv light system which we usually sell for $but we threw in for free because there was a confusion on which uv light he was supposed to getYou can find attached the customers invoice (we also have many call recordings if requested) if you have any questions please feel free to call us Thank You, [redacted]