Key Home Management

Review: On 5/30/2012, my tenants reported that the air conditioning unit in my rental home was not cooling the house below 80 degrees. My property manager, [redacted] of Key Home Management, LLC, scheduled an HVAC company to come look at the A/C. They came on 6/02/2012, but **. [redacted] did not inform me of their visit until 5:20 pm on Wednesday, 6/06/2012, at which point she also informed me that the A/C needed to be repaired at a cost of $650. I did not read this email until Friday, 6/08/2012, by which time the repair had already been scheduled and completed, even though **. [redacted] did not have my permission to do so as required by the property management agreement for repairs over $350. **. [redacted] claimed it was an emergency, but in [redacted] County (which is where the property is located), landlords are not required to provide A/C that cools the rental unit below 80 degrees. Furthermore, the company she hired charged me for parts, despite the fact that the unit was under 5 years old and therefore covered by the manufacturer's warranty (all they had to do was look at the installation sticker on the furnace to determine the date of installation). On 11/16/2012, **. [redacted] offered to credit me one month's management fee, or $176. I accepted her offer on 2/19/2013. I did not receive the credit the following month. **. [redacted] indicated in an email sent on 3/16/2013 that her admin assistant had made an error, but she had set the system so the management fee would not post in April. For some reason, however, I was still charged the management fee in April. I am still waiting to receive the $176 from **. [redacted], who ceased to be my property manager as of 4/30/2013.Desired Settlement: I would like **. [redacted] to refund me $176 as previously agreed upon.

Consumer

Response:

[A default letter is provided here which indicates that the business has not responded to you directly. If you wish, you may update it before sending it.]

At this time, I have not been contacted by Key Home Management, LLC regarding complaint ID [redacted].

Regards,