Key Hyundai of Manchester

To Whom It May Concern,We have sent a certified letter to [redacted] *sking them to remove any inquiries and update [redacted] credit reportWe will also be sending this customer a copy of the receipt for her records and updating her a wellThank you

[redacted] purchased a Hyundai Sonata on 3/21/Customer purchased the vehicle for $24,less a $rebateCustomer financed $27,She did purchase an extended warranty and gap insuranceShe is welcome to cancel these items.If she should wish to do so, she can visit our websi** [redacted] for the paperwork that needs to be completedThank you

From: *** *** *** Sent: Wednesday, September 16, 5:PM To: *** *** Subject: Re: Your complaint has been received This complaint has been resolved

From: *** *** *** Sent: Wednesday, September 16, 5:PMTo: ***
***Subject: Re: Your complaint has been received This complaint has been resolved

To Whom It May Concern,
We have sent a certified letter to *** *sking them to remove any inquiries and update *** *** credit reportWe will also be sending this customer a copy of the receipt for her records and updating her a wellThank you

To Whom It May Concern,We have sent a certified letter to [redacted]sking them to remove any inquiries and update [redacted] credit report. We will also be sending this customer a copy of the receipt for her records and updating her a well. Thank you.

[redacted] purchased a 2017 Hyundai Sonata on 3/21/2017. Customer purchased the vehicle for $24,640 less a $1500 rebate. Customer financed $27,732. She did purchase an extended warranty and gap insurance. She is welcome to cancel these items.If she should wish to do so, she can visit our websi**...

[redacted] for the paperwork that needs to be completed. Thank you.

Review: We just purchased a 2013 Hyundai Elantra from Key Hyundai. The car was marked 19999 on the windshield and crossed through with a line and then marked 18499. No other information was on it. We thought it was reduced because the 2014 where in stock and they reduced it. AFter purchasing the car and going through all the paperwork afterwards I noticed we got taken. We were charged 750 for Gap insurance. My insurance company charged me 44 dollars. We also paid 2000 for a extended warranty not from Hyundai and the deductable was not filled out. I just bought a new Hyundai and paid 1290 with no deductable and a company warranty. Then I noticed I paid 19999 for the car. We paid sticker price even though the price was marked cheaper on the car. I have contacted customer care and emailed [redacted] the owner about this. I was offered a oil change and movie tickets. Thats when I got really mad. This company is very misleading in there practice. They don't show you any figures until your signing all the paperwork. Nor did they go over any of the figures. I also contacted Hyundai customer service corporate number. I am a store manager. The car was marked a price and I did not get it for that price. It did not say with rebate it just had the new price on it.Desired Settlement: I want a refund of 1500 hundred dollars credited to my loan. I want a formal apology about the misleading advertising on the vehicle.

Business

Response:

Thank you for allowing us an opportunity to respond to [redacted] complaint. We met with [redacted] yesterday, November 26, 2013 and reviewed his transaction. We have resolved

[redacted]’s concerns. He has also emailed the following response to all

parties involved.

to [redacted], complaints, me, [redacted], consumeraffairs

I would like to take a minute and thank [redacted] and [redacted] for

resolving this complaint. I know they

are going to make some changes in the process on how things are done and feel

that this situation won't occur again.

They were both professional and courteous and want to thank both of

them. Please close my complaints. #[redacted]

Revdex.com number.

We are considering this case closed. [redacted] is aware

of how to reach us should he have any further comments, questions or concerns.

Thank you.

Review: Brought my car there for a rattling noise a couple years ago, they took it apart and couldn't put it back together so I ended up having to pay over $3,000 for a new engine. Picked up my car with THE SAME rattling noise as when I brought it in. Silly me bought another car from them. Brought it in for an oil change on a Friday. *Somehow* the next time I drive it all of a sudden the AC compressor is broken. Okay fine, I pay $1,000 to have it fixed. They call me the next day to pick it up because it's all set. Driving home the AC is making a hissing noise and by the next morning it's no longer working again. I brought it back that day. Now all of a sudden it needs $500 worth of more work. So now of course I don't want them doing anything else to it. So I've paid $1,000 and my car is in the same condition as when I first brought it.

Consumer

Response:

From: [redacted] Sent: Wednesday, September 16, 2015 5:09 PM To: [redacted] Subject: Re: Your complaint has been received This complaint has been resolved.

Review: I bought this car for @$18,000 back on 10/5/2013. I have to pay $373.70 per month to keep this car! I have less than $50 a week to spend for food. I have been back to the dealership approximately 4-5 times for various problems. Most recently, I brought the car in on 2/8/2014 because an oil lamp light kept flashing and beeping on my dashboard. I was told to bring the car in asap. After over an hour of waiting, I was told to keep the car at the dealership until the mechanic could come in on Monday, and they gave me a rental car (covered by my warranty). On the morning of 2/10/2014, I received a call from the Service Department saying that the problem was the Crankcase Ventilation Valve and it would cost me $263 to repair as it is not covered under my warranty! According to a VW dealer, the item isn't covered because it was replaced already. Did Key Hyundai know this when they sold me the car?? When I got this car, less than 5 months ago, it was given a 100% clean bill of health. I have had several minor problems with the car since I've had the car. Now, the dealer is now hassling me to get their loaner car back.Desired Settlement: I would like to have this item paid for since they sold me a car that was not 100% as they had claimed.

Business

Response:

February 14, 2014

RE: ID [redacted]

To Whom It May Concern:

Ms. R[redacted] purchased her 2007 VW Passat from Key Hyundai of

Manchester on Oct 5, 2013. It was a used vehicle. The vehicle was safety

inspected and reconditioned to meet requirements. It has returned to the dealer

on three occasions. The first time was for a concern about a noise from the

front end while driving. The noise was identified as coming from the tires.

They were deemed safe, and the vehicle was released to the customer. There was

no charge to her. On the second the complaint was a burning smell while driving.

The issue was identified as residual oil that had been spilled during a service

that was causing the smell. It was not an issue and there was no charge to the

customer. On this occasion the customer came in for her appointment and was

provided one of our loaner cars at our expense, not a rental paid for by her

extended warranty company as indicated in her complaint. On this visit there

were two concerns, the oil light comes on and off and the TPMS light was on.

The TPMS light was a tire pressure adjustment. The oil light issue required

diagnosis. The issue was traced to a faulty crankcase ventilation valve. When

she purchased the vehicle, she also purchased an extended warranty.

Unfortunately, this component is not covered by the extended warranty. The

vehicle is also out of the dealership’s used car warranty, and there is no way

we could have known this component was going to fail. It is not something

covered in a used car safety inspection. The customer declined any repairs. We

returned the vehicle to her and in an effort to show additional goodwill to the

customer did not charge for diagnosis of the vehicle or correction of the TPMS

issue.

Thank you for allowing us the opportunity to respond to [redacted] complaint.

Consumer

Response:

Review: [redacted]

I am rejecting this response because this is not entirely correct.

On 2/12/2014, I contacted VW of Hartford and found out from them that my vehicle had the Crankcase Ventilation Valve replaced at 8,200 miles (this was a vehicle recall) and that it shouldn't have to be replaced again. Then why was Key Hyundai trying to charge me $263??? I went into [redacted] on Saturday, 2/15/2014, and had an oil change done (for a much cheaper price) and the problem seems to have been fixed as the light is not showing up nor is there a warning sound.

When I received the loaner car from Key Hyundai, they didn't say they let me use it out of "good will." I was told what was wrong with my car (this was Saturday, 2/8/2014) and that I would have to leave it there until Monday so the mechanic could take a look at it. The serviceman ([redacted]) said that I was lucky and that there was one loaner car in the lot that I could use and that my warranty would cover any charges for it.

If the vehicle was 100% sound as the car dealer says, then why would I have had to bring it in for 1) a problem with the tires (problem pulling to the left); and 2) a burning smell?

When I first purchased the car on 10/5/2013, I told the salesman ([redacted]) that I didn't want to spend more than $250 per month on a car payment and that I didn't have a lot of money to buy a car (at first, they asked me for a down payment of $800 + the $500 they would give me for trading in my Jeep; this was changed to a total of $800.) Then why am I being charged $369.70 per month (and this is after I made a fuss about a higher amount of $389.70 and Jeff Merriam lowered the payment by only $20, out of "good will". (When I called Key Hyundai last week, I was told that [redacted] was on an "extended vacation leave.")

I was at the dealership that day for 6 hours (10:00am - 4:00pm)!

In addition, I had said I wanted a smaller vehicle than the one I had (a [redacted]), so they gave me a station wagon. Not smaller at all! In addition, when I brought the car back the first time, I was asked if I had come back over the weekend because the [redacted] (now in the back lot) had been vandalized. Key Hyundai insinuated that I had done it!

I feel that this vehicle was a rat that was sitting in their rear parking lot that they simply unloaded on the first unsuspecting person that stopped by. Me.

I feel that Key Hyundai should be fined for dumping bad vehicles on unsuspecting customers and ignoring their complaints. They advertise good deals for people with bad credit - until you actually go there and they take you for all you have. I don't care about the $263 since I have already had my car fixed.

Sincerely,

Business

Response:

February 21, 2014

Review: Key Hyundai has provided and is still continuing to provide one of the worst experiences of my entire lifetime. I bought a certified pre-owned Hyundai [redacted] on 03 Jul 2013. I payed the dealership to have it shipped from ** to my residence in **. I received the car 4 days later then promised. I received the car with a broken hood release lever, and was told by the manager [redacted] that to get it fixed all I had to do was bring it into a Hyundai dealership and it would be covered under warranty. I brought the car to get fixed and come to find out that there was some aftermarket work done. A toggle switch and wires running from it to my battery and then to plugs in the trunk. The dealership told me that it was not under warranty. I have spoken to [redacted], but nothing has been resolved. It is now 26 Aug 2013 and I am still trying to resolve the many issues I have been having with the dealership. [redacted] has promised to call me back, on three different occasions, within half an hour and has never done so. The length of time to call me back has even reached one whole week before, even including the multiple times I called within that weeks time. [redacted]l has also promised me many things and none of them have even happened none the less worked out. On top of everything [redacted], the owner, says she is the dealer for the people. Her coined trademark is worthless. I have emailed [redacted], her assistant, and [redacted]l many times to try and get everything resolved. [redacted] has never emailed or called me back. How can you call yourself the dealer for the people when you have absolutely no customer service.

Product_Or_Service: Hyundai [redacted]Desired Settlement: DesiredSettlementID: Other (requires explanation)

I want a letter from Hyundai stating that my car is covered under all the warranty's with these unknown/unwanted additions.I want an easy time getting my hood release lever fixed, promised touch up paint, and the money for an oil change.If that can't be done, I want my car switched out with a brand new car of the same model/year and color.If neither of these can be done, then they can pay to take the car back from me, give me the money I have already spent on the car, including my car insurance.

Business

Response:

Thank you for allowing us the opportunity to respond to Mr. [redacted] Revdex.com Complaint received on August 27, 2013. We have been in contact with Mr. [redacted] regarding his concerns and we would like to respond as follows:

1.Key Hyundai will cover the cost of the cable only for the hood release, as it was functioning properly at the time of delivery. Once Mr. [redacted] schedules an appointment with a local dealership, we will contact the dealership and make arrangements to pay for the cable;

2.On August 29th, Key Hyundai provided Mr. [redacted] mother (per his request) $ 40 which reflects the cost of his first oil change;

3.On said date, we also provided Mr. [redacted] mother a copy of a Repair Order (RO) which states that we ordered touch up paint for his vehicle. This paint was being mailed directly to Mr. [redacted].

At this time, based on our conversation with Mr. [redacted], we are considering this case closed. Thank you.