Key Moving & Storage, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
While dealing with the booking agent Mia, at every step of the process she was placing me on hold to find out from someone senior to her if dates were available and to inquire whether any discounts might be available to me I fail to see how any misunderstanding may have occurred, malicious or not.Whether or not I choose to deal with Key Moving, even if they meet their commitment to me, my question to you Revdex.com is how can you condone and continue to endorse this company's practices?*** ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

The customer notified us about on May *** or *** about missing items from a move that took place on 4/**/15.We asked the movers and the crew involved and they all denied any theftWe suggested to the customer to contact the police department and file a complaint with themThey have done so since
then and we have been contacted by the police who received all the information of the moversWe are waiting to hear any updates on their investigation.We never had any theft issues with this moving crew or with any crews in the pastThe customer used our services twice in the past and this was their 3rd move with us.We are willing and able to assist in any way to the police investigation
*** **Key Moving & Storage, Inc.*** * *** ** *** ** ***
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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Lying about feeling sorry and lying about my usage of accusationsI would love for both parties to take a lie detector test then we would know who's telling the truth
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

We apologize for the delay in the reply.We may have received the initial complaint into spam.We can offer to increase the claim amount allocated by the claims deptfrom $to $300.00I hope this helps

*** ***We apologize for the delivery issuesWe will try and reach the delivery team and listen to their side of the story.As for the damages we apologize for that againWe can direct you to our claims departmentThey can be reached at ###-###-####.Sometimes deliveries take place at late hours
to accommodate all customers needs and wantsUnfortunately your delivery was not done appropriately and again we are sorry. Sincerely, Key Moving

The job was charged by the hourI am not sure why the customer didn't understand that, the price quote we sent clearly indicated the job is an hourly rate charged job.With that in mind and with the fact that the customer used us before, we can split the hours difference and refund the customer
1hour.Thanks, *** ***Key Moving & Storage, Inc.*** * *** ** *** ** *** *** ** *** ** ***www.keymoving.com***T ###-###-####F ###-###-####?

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The name that the response alludes to is the name of the mediator of this complaint, not my nameThat is why he cannot find itMy name is *** ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Yes, I have attached the contract that includes the costThanks so much!

As much as I can try and help the customer we have not done this in a malicious way.There was an oversight on the types of routes we can make this summer and this particular direction was not one of them

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
Agreed to the hourly rate but I will not pay for the hr lunch breakTotal time taken was from am to pmThat's hrs less the hr break = $Also, the movers initially tried to overcharge me $for hrsThis was written on the invoiceThat was misleadingI'm not happy with what occurred.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Upon arrival of the movers on 10/*/the customer made the head of the crew uncomfortable with his approach and figure of speech towards the cost of the move and the terms of the jobThe foreman feared for his safety and at that point the foreman used his judgment and discretion and walked
away from the job site.The customer received a FULL refund of $The refund takes a few hours / day to be shown as the credit card machine batches out in the evening.Key Moving.?

Revdex.com:
I have reviewed the response made by the business in reference to complaint...

ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 That is correct (as the moving company just stated that they incorrectly showed up on the wrong date) and due to them not showing up on the correct date, I incurred additional expenses of more than $450 because I had to find a mover at the last minute.  
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

For some reason (probably our mistake) we had the customer set for Monday and we showed up on Monday to perform the move only to find out the customer moved already.Our sincere apologies.

We have been in touch through the last 2 years with the customer.We directed her through the claims process and she was awarded $111.00.After explaining to us her situation, we apologized for any damages - this was never our intention.I personally spoke with the customer 2 weeks ago and offer to...

quadruple the refund amount to $450.00. A check was mailed to her (San Francisco address) 12/*/15.I hope the customer finds this acceptable. Daniel A[redacted]
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[redacted]
[redacted]
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We apologize for the delay in the delivery of the goods and the treatment the customer received.We will refund him $250.00 per his request.I will call him today to apologize for the issues he brought up.Daniel A[redacted], Key Moving.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

We received the information from the customer about the missing items and the damages.We apologized to the customer for these issues.We are in the process of looking for the misplaced items (even though the delivery paperwork shows otherwise) we are in contact with previously delivered customers and...

in our warehouse.As much as we would like to provide an answer about the missing items quickly, the search takes some time.Meanwhile we instructed the customer to file a claim with our claims department (###-###-####) which will help us work simultaneously on both ends; file a claim and continue to look rot he goods. Again, we apologized for the customer for these issues and we are doing everything we can to help rectify the situation.

Good Morning.We have the dame back ground checks as we did in the past (during the other 2 times the customer used our services). As I mentioned to the customer I am not a judge or a lawyer or an investigator. I heard the customers complaints and listened to them as well as listened to the mover's side of the story. I am not able to say who is right or who is wrong and I can't make a decision. I offered to speak with the Police (which I did - I provided them all the information they requested) and hopefully we can find out exactly what happened.I have respect to the customer and I do not think they are misleading me but I also think the same about the particular movers we used in their job. I didn't have an issues such as this with anyone of them. If the customer have any suggestions for a resolution I would like to listen to them.Thanks, [redacted]Key Moving & Storage, Inc.[redacted]

I am not sure how to react to this ....Maybe the customer should try reaching out to the actual company that moved them?