Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]
We received the information from the customer about the missing items and the damages.We apologized to the customer for these issues.We are in the process of looking for the misplaced items (even though the delivery paperwork shows otherwise) we are in contact with previously delivered customers and in our warehouse.As much as we would like to provide an answer about the missing items quickly, the search takes some time.Meanwhile we instructed the customer to file a claim with our claims department (###-###-####) which will help us work simultaneously on both ends; file a claim and continue to look rot he goodsAgain, we apologized for the customer for these issues and we are doing everything we can to help rectify the situation
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] I'm sorry but I was available at all hours of the day to accept shipment and they did not arrive until around 2:00pmMore importantly, what about the hoards of trash thrown in my neighbors yard? The cursing match in my bedroom between the movers and the damage to my floors and stairs because they did not put any paper or padding down and guys was not enough to move all my furnitureIn addition, the contract was not fulfilled even tho final payment was demanded before they would deliver the goods In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
Hello, I will reach out directly to [redacted] I have met [redacted] and her husband twice prior to movingSome of the points of this complaint were clearly discussed and pointed out prior to moving (i.epayment method and payment timing) The main issue in my opinion is the attitude of the delivery driver towards [redacted] I have called [redacted] after the delivery and discussed with her our process moving forward in compensating her for the damagesI personally apologized to her about the delivery issues Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I have not yet got the missing suitcase, bike and ladderMy goods cost much more then what the claims is ready to give me that is cents/pound which comes to around $for a Raleigh bike, $for my Wedding clothes which cost more then $etcand the damages of some goods which cannot be salvaged.I request the movers to check if they have given my suitcase to some other customer by mistake and search the containers or storage location in NY or CA and try to find the missing stuff as soon as possible.I agree the business apologized, but if an apology can return my wedding clothes then I can accept the apologyThey are invaluable.Thanks*** In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
We apologize for the delay in this delivery.The goods were loaded on 11/ [redacted] and the carrier had some unexpected delays along the way.We could have done a better job in updating the customer about the delay and I apologize for that.We picked up the goods on 11/ [redacted] and we had the intention of delivering them right after the customer's first ready to receive date of December ***Even though we informed the customer that the delivery period is 3-days form the first ready to receive date (12/*/16) and even though we are still within the time frame, I do believe that we could have done a better job informing the customer of the delaysWe will remove the balance due on the job ($131.25) and the customer will have zero balance upon deliveryI hope this helps.Thanks, Key Moving
Please see our response below:- We have not been able to located any of the missing items.- We did check with the driver and with our lost and found section without any luck.- Looking over the delivery documents from there are no missing items indicated on the inventory sheet but only notes of damages to bookshelf, office desk and sofa.- We instructed our customer to contact our claims deptat ###-###-#### and file a claim or the damages- As of today we have not received any follquestions, document requests or settlement numbers from our claims deptI am not sure if the customer contacted or started the claims process.- The customer has months from the delivery date (816) to file a claim.- Even though we have not been able to find any “missing” items we are always on the lookout in case any items is un-claimed or is foundIf indeed we find any item that may belong to the customer we will notify them immediately.- With all the deliveries that were in the truck along with the customer’s goods, we have not found or heard of any items matching (or any items at all) the customer’s notesI hope this helps.Thanks, [redacted] Key Moving & Storage, Inc
RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved. Sincerely, [redacted]
I apologize but I do not recognize any customer with this name.It could be one of the following: the name on the contract is different than [redacted] ***Could it have been on another name (husband, family member?)The customer did not move with us but received a quote from us.Please adviseThanks, Daniel A [redacted] ***T ###-###-####F ###-###-####
Good Morning.We have the dame back ground checks as we did in the past (during the other times the customer used our services)As I mentioned to the customer I am not a judge or a lawyer or an investigatorI heard the customers complaints and listened to them as well as listened to the mover's side of the storyI am not able to say who is right or who is wrong and I can't make a decisionI offered to speak with the Police (which I did - I provided them all the information they requested) and hopefully we can find out exactly what happened.I have respect to the customer and I do not think they are misleading me but I also think the same about the particular movers we used in their jobI didn't have an issues such as this with anyone of themIf the customer have any suggestions for a resolution I would like to listen to them.Thanks, [redacted] Key Moving & Storage, Inc[redacted]
Unfortunately there was a mix up with the reservation and our company didn't have the space to accommodate the move.We refunded the deposit and tried to assist the customer with finding another solution
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved as long as this $is in addition to the claim for the damaged furniture Sincerely, [redacted] ***
We have been in touch through the last years with the customer.We directed her through the claims process and she was awarded $111.00.After explaining to us her situation, we apologized for any damages - this was never our intention.I personally spoke with the customer weeks ago and offer to quadruple the refund amount to $A check was mailed to her (San Francisco address) 12/*/15.I hope the customer finds this acceptableDaniel A [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I do not in any way, form or fashion believe this was an oversight Because I initially believed I was being scammed, I contacted the DOT to inquire if their transport number was valid It was there I learned Key Moving has a history of this behavior I was then prompted to read "all" of the reviews on [redacted] and saw others who experienced the same thingSo, Revdex.com, what is your next step? [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
We are sorry for the delivery experience of the customerIt was not our intention to have only the driver there.We can't refund the customer the entire balance of the delivery (as he requested) as the breakdown of the charges is not simply pick up and delivery but also transportation, fuel, tolls, etc.We offered to refund the customer the $he gave the delivery person as well as $from our end for this issueI hope this is acceptable by the customer.Sincerely, Daniel A [redacted] Key Moving & Storage, Inc[redacted] T ###-###-####F ###-###-####
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]
We received the information from the customer about the missing items and the damages.We apologized to the customer for these issues.We are in the process of looking for the misplaced items (even though the delivery paperwork shows otherwise) we are in contact with previously delivered customers and in our warehouse.As much as we would like to provide an answer about the missing items quickly, the search takes some time.Meanwhile we instructed the customer to file a claim with our claims department (###-###-####) which will help us work simultaneously on both ends; file a claim and continue to look rot he goodsAgain, we apologized for the customer for these issues and we are doing everything we can to help rectify the situation
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] I'm sorry but I was available at all hours of the day to accept shipment and they did not arrive until around 2:00pmMore importantly, what about the hoards of trash thrown in my neighbors yard? The cursing match in my bedroom between the movers and the damage to my floors and stairs because they did not put any paper or padding down and guys was not enough to move all my furnitureIn addition, the contract was not fulfilled even tho final payment was demanded before they would deliver the goods In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
Hello, I will reach out directly to [redacted] I have met [redacted] and her husband twice prior to movingSome of the points of this complaint were clearly discussed and pointed out prior to moving (i.epayment method and payment timing) The main issue in my opinion is the attitude of the delivery driver towards [redacted] I have called [redacted] after the delivery and discussed with her our process moving forward in compensating her for the damagesI personally apologized to her about the delivery issues Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I have not yet got the missing suitcase, bike and ladderMy goods cost much more then what the claims is ready to give me that is cents/pound which comes to around $for a Raleigh bike, $for my Wedding clothes which cost more then $etcand the damages of some goods which cannot be salvaged.I request the movers to check if they have given my suitcase to some other customer by mistake and search the containers or storage location in NY or CA and try to find the missing stuff as soon as possible.I agree the business apologized, but if an apology can return my wedding clothes then I can accept the apologyThey are invaluable.Thanks*** In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
I am not sure how to react to this ....Maybe the customer should try reaching out to the actual company that moved them?
We apologize for the delay in this delivery.The goods were loaded on 11/ [redacted] and the carrier had some unexpected delays along the way.We could have done a better job in updating the customer about the delay and I apologize for that.We picked up the goods on 11/ [redacted] and we had the intention of delivering them right after the customer's first ready to receive date of December ***Even though we informed the customer that the delivery period is 3-days form the first ready to receive date (12/*/16) and even though we are still within the time frame, I do believe that we could have done a better job informing the customer of the delaysWe will remove the balance due on the job ($131.25) and the customer will have zero balance upon deliveryI hope this helps.Thanks, Key Moving
Please see our response below:- We have not been able to located any of the missing items.- We did check with the driver and with our lost and found section without any luck.- Looking over the delivery documents from there are no missing items indicated on the inventory sheet but only notes of damages to bookshelf, office desk and sofa.- We instructed our customer to contact our claims deptat ###-###-#### and file a claim or the damages- As of today we have not received any follquestions, document requests or settlement numbers from our claims deptI am not sure if the customer contacted or started the claims process.- The customer has months from the delivery date (816) to file a claim.- Even though we have not been able to find any “missing” items we are always on the lookout in case any items is un-claimed or is foundIf indeed we find any item that may belong to the customer we will notify them immediately.- With all the deliveries that were in the truck along with the customer’s goods, we have not found or heard of any items matching (or any items at all) the customer’s notesI hope this helps.Thanks, [redacted] Key Moving & Storage, Inc
RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved. Sincerely, [redacted]
I apologize but I do not recognize any customer with this name.It could be one of the following: the name on the contract is different than [redacted] ***Could it have been on another name (husband, family member?)The customer did not move with us but received a quote from us.Please adviseThanks, Daniel A [redacted] ***T ###-###-####F ###-###-####
Good Morning.We have the dame back ground checks as we did in the past (during the other times the customer used our services)As I mentioned to the customer I am not a judge or a lawyer or an investigatorI heard the customers complaints and listened to them as well as listened to the mover's side of the storyI am not able to say who is right or who is wrong and I can't make a decisionI offered to speak with the Police (which I did - I provided them all the information they requested) and hopefully we can find out exactly what happened.I have respect to the customer and I do not think they are misleading me but I also think the same about the particular movers we used in their jobI didn't have an issues such as this with anyone of themIf the customer have any suggestions for a resolution I would like to listen to them.Thanks, [redacted] Key Moving & Storage, Inc[redacted]
Unfortunately there was a mix up with the reservation and our company didn't have the space to accommodate the move.We refunded the deposit and tried to assist the customer with finding another solution
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved as long as this $is in addition to the claim for the damaged furniture Sincerely, [redacted] ***
We have been in touch through the last years with the customer.We directed her through the claims process and she was awarded $111.00.After explaining to us her situation, we apologized for any damages - this was never our intention.I personally spoke with the customer weeks ago and offer to quadruple the refund amount to $A check was mailed to her (San Francisco address) 12/*/15.I hope the customer finds this acceptableDaniel A [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I do not in any way, form or fashion believe this was an oversight Because I initially believed I was being scammed, I contacted the DOT to inquire if their transport number was valid It was there I learned Key Moving has a history of this behavior I was then prompted to read "all" of the reviews on [redacted] and saw others who experienced the same thingSo, Revdex.com, what is your next step? [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
We are sorry for the delivery experience of the customerIt was not our intention to have only the driver there.We can't refund the customer the entire balance of the delivery (as he requested) as the breakdown of the charges is not simply pick up and delivery but also transportation, fuel, tolls, etc.We offered to refund the customer the $he gave the delivery person as well as $from our end for this issueI hope this is acceptable by the customer.Sincerely, Daniel A [redacted] Key Moving & Storage, Inc[redacted] T ###-###-####F ###-###-####