Key Plumbing Solutions

Initial Business Response / [redacted] (1000, 5, 2015/06/18) */ We installed the sink center on the drain lineWith a ped sink you really have no room to move the sink to one side or the otherMy company did not do the rough plumbing we only set the fixturesI would also add the the electrician did not run the wiring to be center on the drain Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/06/22) */ (The consumer indicated he/she DID NOT accept the response from the business.) I don't accept this and I [redacted] be posting reviews until they accept responsibility for not advising me as they are the professionalsThey did not even show common curtesy of responding to my calls to discuss the situation The pedestal is inches to the left of the light fixture center If they would have pointed it out I would have purchase a vanity instead of installing the pedestal The basement was not a new installation it was a very basic remodel so there was no electrician to rewire anythingI can't believe that they take no responsibility for the lack of professionalismAs a professional providing a service, you don't just do what the uniformed person asks, if something is not right, and your work [redacted] reflect that, you advise them how it needs to be addressed because they have the experience which is why the customer hires a professional and outsources the work rather than doing it themselvesI [redacted] also be contacting the BNI network and the person who referred them to me so that they [redacted] be cautious about giving that referral in the futureI hope the Revdex.com posts this complaint so that other potential customers [redacted] see that Key Plumbing Solutions [redacted] only do the bare minimum and not provide advice if the situation needs more than the customer realizes

Initial Business Response /* (1000, 5, 2015/06/18) */
We installed the sink center on the drain line. With a ped sink you really have no room to move the sink to one side or the other. My company did not do the rough plumbing we only set the fixtures. I would also add the the electrician did not...

run the wiring to be center on the drain.
Initial Consumer Rebuttal /* (3000, 7, 2015/06/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I don't accept this and I [redacted] be posting reviews until they accept responsibility for not advising me as they are the professionals. They did not even show common curtesy of responding to my calls to discuss the situation.
The pedestal is 4 inches to the left of the light fixture center.
If they would have pointed it out I would have purchase a vanity instead of installing the pedestal.
The basement was not a new installation it was a very basic remodel so there was no electrician to rewire anything. I can't believe that they take no responsibility for the lack of professionalism. As a professional providing a service, you don't just do what the uniformed person asks, if something is not right, and your work [redacted] reflect that, you advise them how it needs to be addressed because they have the experience which is why the customer hires a professional and outsources the work rather than doing it themselves. I [redacted] also be contacting the BNI network and the person who referred them to me so that they [redacted] be cautious about giving that referral in the future. I hope the Revdex.com posts this complaint so that other potential customers [redacted] see that Key Plumbing Solutions [redacted] only do the bare minimum and not provide advice if the situation needs more than the customer realizes.