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Key Resin, Inc.

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Key Resin, Inc. Reviews (2)

June 29, 2017Revdex.comMirjana PopovichMarketplace Resource [email protected]: Complaint - ID [redacted]As stated by the customer, they were to pick up their order of dark grey epoxy primer and dark grey polyurethane top coat on Friday June 16th, 2017 so they could complete their...

project over the weekend. The customer picked up the dark grey epoxy primer on Thursday June 15 (a day before the pick up date) and clear polyurethane with dark grey color packs on Friday June 16th (the scheduled pick up date).The issue was that the customer was to pick up pigmented urethane but because of a very busy month of sales Key Resin was out of the dark grey urethane and the new shipment was delayed several days. At no time did other customers receive material that was scheduled for this customer. The other customers that received the dark grey urethane had orders that were placed before this customers order. Key Resin stocks pigment packs to be used in clear resin for this particular situation. We often sell pigment packs to be used in both epoxy and urethane clear resins and they work excellent. I am the local sales representative for Key Resin. As soon as my office notified me about the situation I called the customer and explained that I would simply supply him with pigment packs. That same day I applied the dark grey epoxy and the clear urethane with the dark grey pigment pack to a 2'x2' board. On Friday June 16th  I showed the customer the sample board and he agreed that it looked great.My office staff does not give technical advice. That is my job and when I was notified I quickly resolved the situation. The customer has since purchased and received two additional orders.Kirk StokesWestern Region Sales ManagerKey Resin WestOffice (602)523-9353Cell (602)[email protected]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.  If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply.  Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  The only thing that is troubling to me, that in the future, Kirk may not always be available. He is a very busy guy. What happens then? AZ is an ever-expanding state.
Regards,
[redacted]

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Address: 4050 Clough Woods Drive, Batavia, Ohio, United States, 45103-2586

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