Key Termite & Pest Control, Inc.

We are truly sorry for any confussion. I had spoken to your wife and I was under the impression that you wanted a discount for the work that was completed instead of us coming back out to make any neccesary repairs needed. I have left a message on your phone to call me on my cell so we can...

resolve any issues you may have. I look forward to resolving the issue as quickly as possible.
General Manager
T[redacted]

Review: I hired said company to perform work on my just purchased home. They came out, performed an inspection and made a report on 5/7/15. Between 8/4 and 8/10/15 a sub-contractor came and began work, which they never finished. After speaking with someone from the office, they told me that the inspector worded the report wrong and that they were going to give me a discount. I told them that I didn't need a discount, but to please finish the job. Two days later the sub-contractor's workers came to my house unprepared for the work that needed to be done, they then told me they were going to pick up the materials needed and return later that day. The workers never returned! I contacted Key's the next day and said they were going to have the workers return, but that day never came. At this point I was irritated and figured that if they didn't return then they didn't want to get paid, so I left it at that. Now 3 months later they sent my account to collections. I have proof of everything!! Please help and thanks for your time!Desired Settlement: correction to credit report and void the contract since they were the one who breached it.

Business

Response:

We are truly sorry for any confussion. I had spoken to your wife and I was under the impression that you wanted a discount for the work that was completed instead of us coming back out to make any neccesary repairs needed. I have left a message on your phone to call me on my cell so we can resolve any issues you may have. I look forward to resolving the issue as quickly as possible.

General Manager

T[redacted]