[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: Regardless of their "reiterated" sentiment, KeyTours is now denying responsibility of falsifying information to a customerWe were told - verbatim - by their employee MsE [redacted] that there were no costs associated with our flight change when we spoke with her after not being allowed on the flight 11/On 11/25, they held our trip hostage unless we paid the $change feeTherefore, they falsely stated a price/ cost associated with a service they were to provide, and then denied us services unless we paid an exorbitant fee that was imposed hours after we originally spoke to them (when they claimed no fees would be charged) and hours before our tripThis is, by legal definition, advertising and against both state and federal law I would also like to point out that their continued refusal to acknowledge their negligence regarding the travel documents is unprecedented in any Travel Agency I've dealt withTheir deceptive form contracts (again, an illegal tactic by law) took into account that we would follow the guidelines they set forth - which we didIn any communication before October 30, they said "- months" for the validity of the passportWhich, time and again, we have proven we justly followedTelling us days within a week time frame inevitably leads to us needing an expedited passport which is a cost we would NOT have incurred should their original statement had justly outlined the needs versus being vague and misleading Truly, I am appalled that they are allowed to continue business practices in this manner and refuse to take any responsibility for their gross negligence of their duties as a Travel AgencyIt is without question that they should continue being investigated by the Revdex.com, as they continue to deny claim and rely on fine print, misleading information and lack of common knowledge to augment their fees and servicesWhich, as mentioned multiple times in this second refusal of their claim, is illegal Regards, [redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: Regardless of their "reiterated" sentiment, KeyTours is now denying responsibility of falsifying information to a customerWe were told - verbatim - by their employee MsE [redacted] that there were no costs associated with our flight change when we spoke with her after not being allowed on the flight 11/On 11/25, they held our trip hostage unless we paid the $change feeTherefore, they falsely stated a price/ cost associated with a service they were to provide, and then denied us services unless we paid an exorbitant fee that was imposed hours after we originally spoke to them (when they claimed no fees would be charged) and hours before our tripThis is, by legal definition, advertising and against both state and federal law I would also like to point out that their continued refusal to acknowledge their negligence regarding the travel documents is unprecedented in any Travel Agency I've dealt withTheir deceptive form contracts (again, an illegal tactic by law) took into account that we would follow the guidelines they set forth - which we didIn any communication before October 30, they said "- months" for the validity of the passportWhich, time and again, we have proven we justly followedTelling us days within a week time frame inevitably leads to us needing an expedited passport which is a cost we would NOT have incurred should their original statement had justly outlined the needs versus being vague and misleading Truly, I am appalled that they are allowed to continue business practices in this manner and refuse to take any responsibility for their gross negligence of their duties as a Travel AgencyIt is without question that they should continue being investigated by the Revdex.com, as they continue to deny claim and rely on fine print, misleading information and lack of common knowledge to augment their fees and servicesWhich, as mentioned multiple times in this second refusal of their claim, is illegal Regards, [redacted]