April 5, 2016Dear [redacted] ,This letter is to confirm receipt of the complaint with ID number [redacted] made by [redacted] of [redacted] forwarded by the Revdex.com dated March 30th 2016.Sean K***, president of Key Travel Inc (LLC), contacted [redacted] on April to discuss the situation and we are reviewing all of the prior email correspondence between [redacted] and Key Travel in relation to this matterReviewing the correspondence will ensure that we have a clear understanding of the events that contributed to the complaint that has been made.Whilst the matter is under review, we will continue to liaise with [redacted] to reach an amicable solution and once resolved, we will update the Revdex.com with the outcome.Kind regards,Chris K.VP Operations
I have worked with Johanne C*** in group Travels She has been a nightmare to work with Her communication has been horrible On our contract, she state there maybe tickets that couldn't not be with the group She would continue to work on getting folks together However, she didn't and then had students flying alone!! She never communicated this to us, they missed their flights She did help rectify this, however there are many very irate families that want their monies back because they paid big money for the travels and these people missed days of their trip Then on the way back, I asked her to confirm tickets She sent the wrong flight numbers and times for the entire group! I caught this a few hours before the group was to depart! The group leader is irate and this was a huge mistake! She takes no owner ship I have asked to speak to her boss, she won't tell me who he is! The customer service is horrible! They specialize in group air and she failed!
From: Revdex.com of Metro Washington DCDate: Mon, Apr 25, at 8:AMSubject: Fwd: complaint #***.To: *** *** ---------- Forwarded message ----------From: ***@***.org Date: Mon, Apr 25, at 3:AMSubject: complaint #***.To: [email protected],We just got this notification that this complaint was closed due to being resolved. We have not resolved this yet with the company. I have sent an email to them and are hoping to get a response…..Can you please keep this open until I hear?Thanks,-- *** *** * *** *** *** **
*** *** ***
www.***.org ###-###-#### Video ###-###-#### Mobile *** *** *** ***Maple Grove, MN ***Attention: Please note that prices are subject to change at the discretion of the airline, hotel, etcAll quotes are subject to change; the price we give you this morning may not be available this afternoon
May 12, 2016Dear ***,This letter is to confirm receipt of the up to date correspondence with ID number *** dated May 6, 2016.Despite repeated requests for evidence detailing the basis of the loss and evidence that Key Travel was in any way responsible the other party has yet to provide any evidence which substantiates the claim or third party verification a claim even exists.We would welcome *** *** contacting Key Travel again with further information so that conversations can continue so as to ultimately find an amicable solutionShe is able to reconnect with Johanne C*** (***@keytravel.com) or with our company president,Sean K*** (***@keytravel.Com)Kind regards,Chris K.VP Operations
April 5, 2016Dear [redacted],This letter is to confirm receipt of the complaint with ID number [redacted] made by [redacted]
[redacted] of [redacted] forwarded by the Revdex.com dated March 30th 2016.Sean K[redacted], president of Key Travel Inc (LLC), contacted [redacted] on April 12016 to discuss the...
situation and we are reviewing all of the prior email correspondence between [redacted] and Key Travel in relation to this matter. Reviewing the correspondence will ensure that we have a clear understanding of the events that contributed to the complaint that has been made.Whilst the matter is under review, we will continue to liaise with [redacted] to reach an amicable solution and once resolved, we will update the Revdex.com with the outcome.Kind regards,Chris K.VP Operations
April 5, 2016Dear [redacted] ,This letter is to confirm receipt of the complaint with ID number [redacted] made by [redacted] of [redacted] forwarded by the Revdex.com dated March 30th 2016.Sean K***, president of Key Travel Inc (LLC), contacted [redacted] on April to discuss the situation and we are reviewing all of the prior email correspondence between [redacted] and Key Travel in relation to this matterReviewing the correspondence will ensure that we have a clear understanding of the events that contributed to the complaint that has been made.Whilst the matter is under review, we will continue to liaise with [redacted] to reach an amicable solution and once resolved, we will update the Revdex.com with the outcome.Kind regards,Chris K.VP Operations
I have worked with Johanne C*** in group Travels She has been a nightmare to work with Her communication has been horrible On our contract, she state there maybe tickets that couldn't not be with the group She would continue to work on getting folks together However, she didn't and then had students flying alone!! She never communicated this to us, they missed their flights She did help rectify this, however there are many very irate families that want their monies back because they paid big money for the travels and these people missed days of their trip Then on the way back, I asked her to confirm tickets She sent the wrong flight numbers and times for the entire group! I caught this a few hours before the group was to depart! The group leader is irate and this was a huge mistake! She takes no owner ship I have asked to speak to her boss, she won't tell me who he is! The customer service is horrible! They specialize in group air and she failed!
From: Revdex.com of Metro Washington DCDate: Mon, Apr 25, at 8:AMSubject: Fwd: complaint #***.To: *** *** ---------- Forwarded message ----------From: ***@***.org Date: Mon, Apr 25, at 3:AMSubject: complaint #***.To: [email protected],We just got this notification that this complaint was closed due to being resolved. We have not resolved this yet with the company. I have sent an email to them and are hoping to get a response…..Can you please keep this open until I hear?Thanks,-- *** *** * *** *** *** **
*** *** ***
www.***.org ###-###-#### Video ###-###-#### Mobile *** *** *** ***Maple Grove, MN ***Attention: Please note that prices are subject to change at the discretion of the airline, hotel, etcAll quotes are subject to change; the price we give you this morning may not be available this afternoon
May 12, 2016Dear ***,This letter is to confirm receipt of the up to date correspondence with ID number *** dated May 6, 2016.Despite repeated requests for evidence detailing the basis of the loss and evidence that Key Travel was in any way responsible the other party has yet to provide any evidence which substantiates the claim or third party verification a claim even exists.We would welcome *** *** contacting Key Travel again with further information so that conversations can continue so as to ultimately find an amicable solutionShe is able to reconnect with Johanne C*** (***@keytravel.com) or with our company president,Sean K*** (***@keytravel.Com)Kind regards,Chris K.VP Operations
April 5, 2016Dear [redacted],This letter is to confirm receipt of the complaint with ID number [redacted] made by [redacted]
[redacted] of [redacted] forwarded by the Revdex.com dated March 30th 2016.Sean K[redacted], president of Key Travel Inc (LLC), contacted [redacted] on April 12016 to discuss the...
situation and we are reviewing all of the prior email correspondence between [redacted] and Key Travel in relation to this matter. Reviewing the correspondence will ensure that we have a clear understanding of the events that contributed to the complaint that has been made.Whilst the matter is under review, we will continue to liaise with [redacted] to reach an amicable solution and once resolved, we will update the Revdex.com with the outcome.Kind regards,Chris K.VP Operations