Key Used Auto Sales

From: dawit t***< [redacted] @***.com>Date: Wed, Jan 20, at 11:AMSubject: complaint ID # [redacted] To: [redacted] < [redacted] @myRevdex.com.org> Hello [redacted] , I have tried to reach you on the phone I have attached the compliant letter with this e mail Complaint ID # [redacted] He said on the letter " paid full amount of money $4,505.00" to purchased the vehicle and again he said on the same letter on the back of it he purchased the car $1,that will make it a statement also as you can see the bill of sell , the car is purchased on April 25, but he said he talk the company on April 4, and April 24,.how come he talk to the company about his complain before he purchased the car ? and one last point, he purchased the car on April 25,and he said the problem occurred on July 4,which is after days later after the car purchased as you know any car you purchased here in the U.Sthe maximum warranty is days unless you buy extended warranty for it I appreciate for you time I look forward to hear from you Thank youBest regardsDawit T***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: it seems that he has not read thoroughly my complaint letter. And, therefore, I obliged to respond to his message line by line. Response to his message lines 1-3 which says two types of car pricing ($4505 and $1000), I put unambiguously in my first complaint letter. My first compliant letter says, I bought the car for $4,505 and paid the full amount on-site. Then, the car got a problem while we were driving to his garage for paper work. After we pulled over, he identified that the problem of the car was water pump and he agreed to fix it. But the first attempt to fix the car was failed. Then, the price changed in agreement from $4505 to $1000 because the car has engine problem not water pump and he verbally agreed to replace it using the difference (which means $4505 -$1000 = $3505). Response to his message lines 4 and 5 which says “the car purchased on April 25, 2015 and how I talked to the company on April 4, 2015 and April 24, 2015”. There is no April 4, 2015 mentioned in my complaint letter. However, April 24, 2015 was the date when I went to his business store/garage to take my car if he fixed the water pump because he said he finished fixing it and called me to collect it (see my compliant letter). When I went there and try to turn on the engine, the problem was not solved and I discovered the problem was engine not water pump as I mentioned above. April 24, 2015 was also the date we reached the final agreement to reduce the price from $4505 to $1000. Next day, that means on April 25, 2015 I went to his garage again to collect the bill of sale to go to MVA and the bill of sale was written on the date I went to his store to collect it instead of the date (April 24, 2015) we agreed to reduce the price. Even though I purchased the car on April 7, 2015, the bill of sell was delayed due to the above problems until April 25, 2015. Response to his message lines 6 and 7. Again there is no July 4, 2015 mentioned in my compliant letter. However, it is very clear here that the car was failed warranty (if it has at all) the same day it purchased and it was with him until July 15, 2015 for maintenance. Regards, Takele K***