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Key West Express Bus

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Key West Express Bus Reviews (2)

I purchased two Groupons for a Key West bus trip plus Conch Train tickets, but when we arrived to take the bus to Key West we were notified that the company would not be honoring the Groupon as purchasedThe company refused to provide us with tickets for the Conch Train because they said the ticket prices for the Conch Train had gone up and they were losing moneyThe company wanted us to pay an additional $per person for the Conch Train ticketsThey offered to give us tickets for a butterfly museum insteadWe refused the butterfly museum tickets because that was not what we purchasedWe purchased the Groupon because it offered us a way to get around the island once we got there

Company has failed to process a refund for $for cancellation of tickets despite several promises on phone to do so
An order placed on Sept 22nd (#XXXXXXXXX) for $was cancelled by phone in early OctoberThe cancelled service date was Jan 1st 2019, so more than days notice was provided for cancellationThe company has promised on three separate phone conversations to provide a full refund to the credit card usedThree weeks have passed *** no reimbursement(Note that the purchase was applied to my credit card within hours of placing the original order)I have additionally sent messages using the company website to remind them to process this credit with no responseToday I have called again to ask for this refund to be processed and the phone does not answer and the voice message box is fullI expect this refund for $to be processed immediately

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Address: 908 Caroline Street, Key West, Florida, United States, 33040

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