Key West Vacation Rentals & Property Management, LLC

We stayed in their Casa Key West, a 3 bedroom condo, for the 2016 Labor Day Weekend. This condo is over the top of 2 restaurants and the smells permeate the condo until they close down. It is the noisiest place I have ever stayed, what with the roosters crowing all morning and the cockatiels making noise downstairs in the atrium all day. We came back one day to a large dead roach in one of the bathrooms and the next day there was a live spider in the other bathroom. The housekeeper doesn't speak English and although I called out, "sleeping" when she knocked on the door she entered anyway. To top it off, they leave a "guest basket" on the kitchen counter with stuff you can buy. We never looked in it because we were warned that we would be charged for any missing items. We immediately placed it on top of the refrigerator and told the other 2 couples staying in the condo with us not to touch! They charged my credit card for 2 pairs of sunglasses that we never even saw. I spoke with Tanner at the office twice and he insists that they are charging us for them. We left there 2 days ago; anyone could have taken them. I am astonished that he is basically calling me a liar after we spent $2,000 to stay there for 3 nights.