Key2Recovery

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I ACCEPT the terms of the business, the ONLY problem I still have is that I did not receive the email.  We spoke on the phone and I gave them my email address but I still haven't received the email we agree to and the one they reference in their response. I checked my Spam as well and it is not there.   Please ask them to resend that email and give them my email address as "l[redacted]".  Thank you. 
Regards,
[redacted]

This incident was a training issue with a newly hired employee. It has been clarified with him again if anyone says not to call back we are not to call back. It was an error and has been rectified by my removing the phone number and marking the account as do not contact.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I have spoken to an individual at the business and they had my phone number. Today, I was disrespected and treated rudely by the operator.
Regards,
[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I have spoken to an individual at the business and they had my phone number. Today, I was disrespected and treated rudely by the operator. Regards,[redacted]

The collection costs referred to by the complainant is a contractual agreement she has with our client. We do not "add" or "charge" her anything. It is agreed between Union Institute and University and their students if in fact an amount becomes delinquent there will be a collection cost added, by...

the University, and the file will then be forwarded to a collection agency. We left a message on the only phone number we have for the complainant on January 30 where she called back the same day.We left a message on February 3 and the complainant called in February 15, 22 , 23 and 24. No other calls were made on this account.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.  I have documentation that more than on attempt was made per day.
I have several messages left by the account manager disclosing private financial information on a voicemail that others have access too.  I also know that under the Fair Debt Collection Practices Act that once the consumer is contacted all 3rd party contact must stop.It is not a matter that my account is closed it's a matter that Key 2 Recovery business practices.
Regards,
[redacted]

Revdex.com:I have attached...

documentation proving my case.  Key2Recovery states  "The settlement balance  described was paid with a check. The letter the complainant has received, along with either, the canceled  check, or the bank statement reflecting  the payment being  made, is proof of payment."  My documentation shows that I paid with a cashier's check.  I have a note on the cashier's check stating the intended use of the money.  However, my note does not in any way constitute a legal payment.  Literally, there is no proof that I sent the cashier's check to Key2Recovery.  You will see by the documentation that I have asked repeatedly for a receipt for the amount paid showing the balance is zero.  Is it so incredibly hard for this company to issue a receipt for payment received???  All I want is a receipt, that's it.  I want proof from them that the amount has been paid and there is NO balance.  They are refusing to issue this.  Why?  Their refusal to issue this receipt is obvious proof of their intention to try and collect more money.  I will NOT let go of pursuing this request even if I have to sue them for it.  I want a piece of paper on their letterhead stating the full amount was paid and the BALANCE IS ZERO.  It isn't that hard. 
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

Our office has made phone contact with [redacted] and have subsequently delivered an email from our office stating her settlement payment was received by on our office on behalf of our client. Her account, in our office now has a zero balance and has been presented to our client as settled in full.

Messages were left for complainant five times, once per day, at the phone number we received from our client to contact the complaiant. On July seventh the complainant answered the phone and promised to make payment and said she would call back with a credit card to set up payment. No call...

was received and a message was left on July 17. On July 18 the file was skiptraced for other possible contact phone numbers and messages were left at possible phones, no contact was made at any of the phones. Messages were left once per day at given home phone, and a possible cell phone which never answered,with no contact was made at the cell phone. On August fourth additional skiptracing took place locating another possible number for the complainant at which time an unknown person said they knew the complainant and would leave her a message to return our call. Two hours later the complainant called back and had multiple conversations with representatives and managers and ended up settle her account and paying it that day. No disclosure was made with any unauthorized party, the account is satisfied and closed in our office at this time.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The school informed me that this charge was added by the collection company and that this is there fee. Union Institute told me to contact Key2Recovery about the fee in which I did. I have received several phone calls from them from several different people. I also have filed a complaint against Union Institute as well because this account should not have been sent to collections by any means. Ive made payments and I only stopped making payments while I was out fo surgery. 
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.  If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply.  Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I also have absolutely no idea why this was opened and apparently started all over again.  As I have uploaded and indicated in my statement, THIS IS RESOLVED. There is  no more need for any contact or resolution.  Please check your records and note that this has been resolved. 
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it....

 If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply.  Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me, pending return of my money. I appreciate the response given from Carmen, and the acknowledgement of this error. He was the only one to understand the error made and was appropriate in fixing it. I hope the representatives at fault will take this as a learning experience and not deceive and undermine their customers. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I have asked for written resolution and the company has agreed.  They state they sent an email but say it may have been "delayed".  How does an email get delayed for 2 weeks?  I request that this company do as they said they would and send me via USPS or email the requested statement that this account has been PAID IN FULL AND NO MONEY IS DUE ON THIS ACCOUNT. Until they do what they said they would do, this case is not resolved.  
Regards,
[redacted]

Complainants account was placed with our firm on 6/26/15 as a just and binding debt. He did attend [redacted] and his last date of attendance was 8/4/14 where he withdrew after the deadline to receive any type of refund. Any financial aid he applied for through the [redacted] form through the...

Department of Education was returned to the DOE by [redacted] per the DOE's protocol within the [redacted] loan programs thus creating a receivable balance due to the institution. [redacted] then sold this receivable balance and the account was placed here for collection.

The email in question was sent October 27, 2017. There may have been a delay due to our legal department clearing the email before sending.

The settlement balance  described was paid with a check. The letter the complainant has received, along with either, the canceled  check, or the bank statement reflecting  the payment being  made, is proof of payment.

We had attempted to explain the account in our office and clarify our client's position to no avail. Since he stated he wants no further contact from our office I have closed the file back to our client with our recommendation.