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Key's Towing

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Key's Towing Reviews (1)

Dear Ms***, I am responding to the above reference complaintI personally spoke to Mr*** and I dispute his recollection of the phone callWhen Mr. *** first called me he had no informationThe only statement he would make was that he wanted
to contest the tow billHe was hostile from the beginningI had never heard of contesting a tow bill so I asked for specific information, such as the make and model of the carWhen I pulled up the tow ticket, there was a Chesterfield complaint number on the ticket, which is usually indicative that Chesterfield Police called us to tow the carI gave Mr*** the information that I had and provided him with the non•emergency number for Chesterfield Police so that he would be able to obtain more information as to why his car was towed. Mr*** called me back and stated that the information I provided him was where we had contacted Chesterfield Police, following protocol for private property tows, and reported the vehicle as abandonedI pulled the original tow ticket and realized my mistakeI apologized for the error and informed Mr*** that we were contacted by the management of ***
*** ** ***apartment complex to remove the car from their property. He kept repeating that he wanted to contest the tow billI informed him, several times, that I had never heard of contesting a tow billI did not state that I had worked for this towing company for years but rather I had been in the towing business for 30+ years in Chesterfield County and I had never heard of contesting a tow billI am not familiar with how tow bills are handled in the City of Richmond, where Mr*** stated that he had several instances of disputing tow bills due to not parking in the appropriate area. Mr*** was belligerent and only repeated everything that I said, but put a question mark behind it, and that was when I asked ifhe was a parrotI don't deny asking that because his behavior was so intolerable and confusing that it left me frustratedHe stated that he has had his vehicle towed several times for the same thingAfter trying repeatedly to tell Mr. *** that he would need to contact the management of the apartment complex, to no avail, I did in fact hang up on himI had been on the phone with Mr*** for more than minutes and I was no longer going to be accused of running around Chesterfield County and picking up cars for no apparent reasonWe are called to tow vehicles; we do not randomly tow carsMr*** needs to speak to the management of the apartment complex as to why his car was towed. I even had my Shop Manager call Mr*** to see ifhe could resolve the situation and make Mr*** understand why his car had been towedNeedless to say, he experienced the same hostility that I encounteredI would like to express, as well, that I have excellent customer service skillsI have a Masters Degree in Public Administration and a Bachelor of Science in Management and I am fully aware of the benefits and complexities of excellent customer service. We provided a legitimate service to the apartment complex and as such, were paid accordinglyAdditionally, we will not be refunding the cost of the towing

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Address: 3914 Bellson Park Dr, Midlothian, Virginia, United States, 23113

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