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Keyes Chevrolet

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Keyes Chevrolet Reviews (6)

I have nothing but amazing experiences working with the people at Keyes Chevy in Van Nuys, In sales they are quick and offer up front good deals and great finance optionsIN service I am usually in and outI prefer to wait and the TVs and lounge is awesomeThey also have quiet area, computers and a separate kids area

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I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
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We did damage the car while doing the repair for the water leak on the spoiler which is an oem part / accessory. The trunk was damaged when taking it off. Customer came to pick up and was then informed of the damage, which my service manager was unaware of the damage until the customer was...

almost to the dealership. We would have called the customer to stop him from coming to pick it up, but he was already on he was already on his way when my service manager was informed.We were surprised by the water leak, this car was in our service loaner fleet and had been for sale on the lot, during those 3000 miles and 6 months it was in our possession we never experienced the water leak.Damage to truck lid has been repaired by a paint less dent repair company. Spoiler has been re installed and no evidence of water leak. car has been cleaned and customer picked vehicle up today 4.21.15Thanks [redacted]

I have nothing but amazing experiences working with the people at Keyes Chevy in Van Nuys, In sales they are quick and offer up front good deals and great finance options. IN service I am usually in and out. I prefer to wait and the TVs and lounge is awesome. They also have quiet area, computers and a separate kids area.

I live in MN. Found the truck I wanted over the internet at Keyes Chevytown. After speaking on the phone 3 times and we had a very clear deal agreed to, since I was from MN (Which they knew from emails, phone numbers, the fact I told them I would be driving over from Mn and as one call was about taxes and registration fees) In fact I used the language "so we are clear, $xx,xxx.xx out the door, tax, title, and license included". I was on the way to get the vehicle. once I got to the dealership, they try to add another $1200 to the deal we had agreed to. All the shady car dealer tricks back and forth. Shady operation. I would not ever deal with them.

Review: I purchased a 2015 chevy impala from this delarship, after having the car delivered about four days later the trunk was leaking so bad that their was standing water in the trunk, I took the car back where they were suppose to fix the issue of water damage from a brand new car that they added a spoiler to it prior and this is where the water came from in the first place. After taking car back and it supposably being fixed the service manager called me and said they were done with car. I get their and they proceded to tell me they damaged my trunk by placing a dent in it prying the spoiler off that they placed on their. told me to take car home they had no one to fix it until another day. I refused they gave me loaner and I requested a new trunk as I bought a new car that they admitted they were negligent in placing spoiler on it. they stated they were not willing to work with me at that time, they have admitted the damage and the faulty placement of spoiler. I have asked for a new trunk and it replaced and not devalued by a body shop, the business has not been professional they keep passing me from person to person and did not return my calls with answers or have not replaced the trunk lid properly like how it was suppose to be sold as the car was sold as "new" to me.Desired Settlement: I want a brand new trunk lid that is not defected because of the faulty work of the aftermarket spoiler the delarship placed on it before I purchased it on their own. this trunk lid would satisfy me as the work would not be as a new car would be and they damaged it at the delarship.

Business

Response:

We did damage the car while doing the repair for the water leak on the spoiler which is an oem part / accessory. The trunk was damaged when taking it off. Customer came to pick up and was then informed of the damage, which my service manager was unaware of the damage until the customer was almost to the dealership. We would have called the customer to stop him from coming to pick it up, but he was already on he was already on his way when my service manager was informed.We were surprised by the water leak, this car was in our service loaner fleet and had been for sale on the lot, during those 3000 miles and 6 months it was in our possession we never experienced the water leak.Damage to truck lid has been repaired by a paint less dent repair company. Spoiler has been re installed and no evidence of water leak. car has been cleaned and customer picked vehicle up today 4.21.15Thanks [redacted]

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

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Description: Auto Dealers - New Cars

Address: 303 Oak Ave., Menomonie, Wisconsin, United States, 54751

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+1 (715) 235-3860

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