Keymax Settlement Services

NOV 15Keymax Settlement Company [redacted] ***To Whom It May Concern,I am writing this letter in response to complaint # [redacted] , filed by Ms [redacted] ***To start I believe that it is important to establish that Ms [redacted] works for a competitive title company and that Ms [redacted] tried to persuade the buyers to use [redacted] Company, the company she worked forThe Buyers were reluctant to use [redacted] based on the fact that she, the seller, worked there By PAlaw it is the buyer’s choice as to what title company handles the closingMs [redacted] states that she did not receive the Settlement Statement (HUD1) until pm the day before closing and that the fees were incorrect All of the fees on the HUDwere correct and allowable by law and by the title underwriter, being in the business MS [redacted] is very aware of these standard fees as her company also charges themIf the buyer would have used [redacted] Ms [redacted] may have been successful in having the fees waivedAlso the Settlement Company relies on the timeliness of the buyer’s mortgage company to supply us with the dollar amounts to enter into the HUD1, when these amounts are received and entered into the system the HUDis generated and forwarded to the buyer and seller in as timely manner as possible It is also the buyer’s choice as to the closing locationRegarding the $mistake this is a true fact [redacted] her husband sold the home on his own and according to the sales contract held the $hand money deposit Admittedly the $dollars being held by [redacted] was omitted on the HUD I am sure that Ms***, after reviewing the settlement statement, knew this at the time of closing and did not speak up When Ms [redacted] was contacted by Theresa W [redacted] of Keymax Settlement Ms [redacted] refused to acknowledge that she was unjustly enriched by the mistake stating we made the mistake and would have to eat the $1000, as she herself stated in her complaintSince that time a complaint has been filed with the District Magistrate for the return of the $Regarding the delinquent water/sewage/garbage, $was collected on the HUDand forwarded to the appropriate authorities The check was not received by the authorities and that resulted in the delinquent notice being sent outAfter notification by Ms [redacted] the $has been reissued, and sent to the appropriate authorityIt was never the intention of Keymax Settlement to keep the $I also believe that it is noteworthy to mention that [redacted] was not a party to the transaction that her husband [redacted] is the only person on the sales contract, and at the time of closing Mr [redacted] signed a closing agreement, a notarized copy is attached to this email, stating that if a mathematical error is made in calculating these amount due that seller will assist closing company in correcting said errorThis would include the $hand money held by the sellers.Thank you for your attention to this matter.Regards,Paul C***, Owner [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Is it possible to see a copy of the form that MrC*** is referring to? We would like our attorney to review itWith regards to my jobYes, I work for a title companyHowever,
*** *** *** does not have anything to do with this complaint nor are they a competitor of KeymaxLike Keymax we get our business from our affiliated companyMy
job does allow me to have more knowledge with regards to this matter than the
average home buyer or seller and that is why I feel that a complaint is
necessaryI did not try and persuade the buyer to use our companyThe buyer was as acquaintance of my brother in lawMy husband and I did not use an agent in selling
our home because the buyer approached us about buying our town house before we
even put it on the marketMy husband told the buyer that I worked for a title
company and that if he wanted to use the company I worked for that it could be
doneBut persuasion did not happenI never even spoke to the buyer during this
entire transactionThere was no promises and offerings made if he would use the company I worked for as I don't have the authority to waive fees for my companyThe buyer didn't choose the settlement company, his agent did because she
is a *** Agent and Keymax is an affiliate to ***, just as *** is an
affiliate to *** *** *** ***Just as most buyers, they go where their
agent or mortgage company tells them, because unless they are familiar with the
process and the different companies, they go with who is recommended to them
It wasn't because I the seller which MrC*** referred to me as and then
later in his response said I was not a party to the transactionSo either I am
or I am not?I did not receive a HUD-at all, as MrC*** has stated I was not a party to the transactionMy husband received the HUD-and I did not get to review the document until right before closingI did ask my husband to make sure the fees that Keymax were not to charge were not on the HUD-The fees were not correct, because
on 6/23, I called Theresa W*** the processor and explained who I was and that
I would be preparing the deed, having it signed and notarized prior to closing
so we were not charged a deed prep fee nor a notary feeI also told her that
we would like to have closing at their office so we were not charged a
settlement fee, because PA Title commission does not allow a settlement fee to
be charged if you close at the closing company's main /corporate office
However, it is also buyer's choice on where we close, so I asked that if we couldn't
close at their office that as an industry courtesy that they waive the
settlement fee or allow us to come to their office to sign the documents so the
fee would not be chargedI also asked MsW*** for an estimated settlement
statement as soon as possible so we could review and have an idea of what we
were getting backNeither I nor my husband had heard back from MsW*** or
anyone else from KeymaxI emailed again on 7/and also left a message again
asking for a response and a preliminary HUD-1. They sent forms to my
husband which we in turn filled out and sent back on 7/and again asked for a
preliminary HUD-which we still didn't receive. I take offense to the fact that if I would have gotten a copy of the HUD-which I did not, my husband did, that I noticed the $mistake they made and just did not say anythingI didn't review a copy of the HUD-until the next morning before my husband left for closingAt that time I was only concerned with making sure the bills were collected on the HUD-and that the fees that we agreed to pay were on the HUD-I wasn't even looking at the hand money deposit and my husband not being familiar with the documents would not known that it was missingIf we were notified right after closing that there was a mistake, we would have been more than happy to complyHowever we were not informed of the mistake until almost months after the closingBeing in the business, I know that if a mistake for that amount of money, would have not gone unnotice for that long of a periodI also know that since the title company made a mistake, they are suppose to eat their mistake, that is why they have error and omissions insuranceI spoke to the legal counsel at *** *** who said that they should not be filing any complaints with the magistrate for a mistake that was their oversight With regards to the form they had my husband sign at closing, the legal counsel for *** *** also stated that is prohibitedThey are currently looking into this and that is why I need a copy of what MrC*** had signedPer MrC***'s response, the form that they had him sign states a mathematical error is made in calculating the figuresWell no mathematical error was made, it was left off by the title companyMy idea of mathematical error is if they calculated the taxes wrong or the payoff, or water and sewageBut this was on the sales contract plain as day and it was an oversight by them, not a mathematical error
Regards,
*** ***

NOV 15Keymax
Settlement Company*** *** *** ** ***To Whom It
May Concern,I am writing
this letter in response to complaint # ***, filed by Ms*** ***To start I
believe that it is important to establish that Ms*** works for a
competitive
title company and that Ms*** tried to persuade the buyers to
use *** *** Company, the company
she worked forThe Buyers were reluctant to use *** *** based on the
fact that she, the seller, worked there By PAlaw it is the buyer’s choice as to what
title company handles the closingMs*** states that she did not receive
the Settlement Statement (HUD1) until pm the day before closing and that the
fees were incorrect. All of the fees on
the HUDwere correct and allowable by law and by the title underwriter, being
in the business MS*** is very aware of these standard fees as her company
also charges themIf the buyer would have used *** Ms *** may have
been successful in having the fees waivedAlso the Settlement Company relies
on the timeliness of the buyer’s mortgage company to supply us with the dollar
amounts to enter into the HUD1, when these amounts are received and entered
into the system the HUDis generated and forwarded to the buyer and seller in
as timely manner as possible It is also
the buyer’s choice as to the closing locationRegarding the $mistake this
is a true fact*** *** her husband sold the home on his own and according
to the sales contract held the $hand money deposit. Admittedly the $dollars being held by
*** *** was omitted on the HUD1. I
am sure that Ms***, after reviewing the settlement statement, knew this at
the time of closing and did not speak up. When Ms*** was contacted by Theresa W*** of Keymax Settlement Ms
*** refused to acknowledge that she was unjustly enriched by the mistake
stating we made the mistake and would have to eat the $1000, as she herself
stated in her complaintSince that time a complaint has been filed with the
District Magistrate for the return of the $Regarding the delinquent
water/sewage/garbage, $was collected on the HUDand forwarded to the
appropriate authorities. The check was
not received by the authorities and that resulted in the delinquent notice
being sent outAfter notification by Ms*** the $has been reissued, and
sent to the appropriate authorityIt was never the intention of Keymax
Settlement to keep the $I also believe that it is noteworthy to mention
that *** *** was not a party to the transaction that her husband ***
*** is the only person on the sales contract, and at the time of closing Mr
*** signed a closing agreement, a notarized copy is attached to this email,
stating that if a mathematical error is made in calculating these amount due
that seller will assist closing company in correcting said errorThis would
include the $hand money held by the sellers.Thank you
for your attention to this matter.Regards,Paul C***,
Owner***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Is it possible to see a copy of the form that Mr. C[redacted] is referring to? We would like our attorney to review it.
1. With regards to my job. Yes, I work for a title company. However,
[redacted] does not have anything to do with this complaint nor are they a competitor of Keymax. Like Keymax we get our business from our affiliated company. My
job does allow me to have more knowledge with regards to this matter than the
average home buyer or seller and that is why I feel that a complaint is
necessary.
2. I did not try and persuade the buyer to use our company. The buyer was as acquaintance of my brother in law. My husband and I did not use an agent in selling
our home because the buyer approached us about buying our town house before we
even put it on the market. My husband told the buyer that I worked for a title
company and that if he wanted to use the company I worked for that it could be
done. But persuasion did not happen. I never even spoke to the buyer during this
entire transaction. There was no promises and offerings made if he would use the company I worked for as I don't have the authority to waive fees for my company.
3. The buyer didn't choose the settlement company, his agent did because she
is a [redacted] Agent and Keymax is an affiliate to [redacted], just as [redacted] is an
affiliate to [redacted]. Just as most buyers, they go where their
agent or mortgage company tells them, because unless they are familiar with the
process and the different companies, they go with who is recommended to them.
It wasn't because I the seller which Mr. C[redacted] referred to me as and then
later in his response said I was not a party to the transaction. So either I am
or I am not?
4. I did not receive a HUD-1 at all, as Mr. C[redacted] has stated I was not a party to the transaction. My husband received the HUD-1 and I did not get to review the document until right before closing. I did ask my husband to make sure the fees that Keymax were not to charge were not on the HUD-1. The fees were not correct, because
on 6/23, I called Theresa W[redacted] the processor and explained who I was and that
I would be preparing the deed, having it signed and notarized prior to closing
so we were not charged a deed prep fee nor a notary fee. I also told her that
we would like to have closing at their office so we were not charged a
settlement fee, because PA Title commission does not allow a settlement fee to
be charged if you close at the closing company's main /corporate office.
However, it is also buyer's choice on where we close, so I asked that if we couldn't
close at their office that as an industry courtesy that they waive the
settlement fee or allow us to come to their office to sign the documents so the
fee would not be charged. I also asked Ms. W[redacted] for an estimated settlement
statement as soon as possible so we could review and have an idea of what we
were getting back. Neither I nor my husband had heard back from Ms. W[redacted] or
anyone else from Keymax. I emailed again on 7/9 and also left a message again
asking for a response and a preliminary HUD-1.  They sent forms to my
husband which we in turn filled out and sent back on 7/13 and again asked for a
preliminary HUD-1 which we still didn't receive. 
5. I take offense to the fact that if I would have gotten a copy of the HUD-1 which I did not, my husband did, that I noticed the $1000.00 mistake they made and just did not say anything. I didn't review a copy of the HUD-1 until the next morning before my husband left for closing. At that time I was only concerned with making sure the bills were collected on the HUD-1 and that the fees that we agreed to pay were on the HUD-1. I wasn't even looking at the hand money deposit and my husband not being familiar with the documents would not known that it was missing. If we were notified right after closing that there was a mistake, we would have been more than happy to comply. However we were not informed of the mistake until almost 2 months after the closing. Being in the business, I know that if a mistake for that amount of money, would have not gone unnotice for that long of a period. I also know that since the title company made a mistake, they are suppose to eat their mistake, that is why they have error and omissions insurance. I spoke to the legal counsel at [redacted] who said that they should not be filing any complaints with the magistrate for a mistake that was their oversight.
 
With regards to the form they had my husband sign at closing, the legal counsel for [redacted] also stated that is prohibited. They are currently looking into this and that is why I need a copy of what Mr. C[redacted] had signed. Per Mr. C[redacted]'s response, the form that they had him sign states a mathematical error is made in calculating  the figures. Well no mathematical error was made, it was left off by the title company. My idea of mathematical error is if they calculated the taxes wrong or the payoff, or water and sewage. But this was on the sales contract plain as day and it was an oversight by them, not a mathematical error.
Regards,
[redacted]

18 NOV 15Keymax
Settlement Company[redacted]To Whom It
May Concern,I am writing
this letter in response to complaint # [redacted], filed by Ms. [redacted]. To start I
believe that it is important to establish that Ms. [redacted] works for a
competitive title company and that Ms....

[redacted] tried to persuade the buyers to
use [redacted] Company,  the company
she worked for. The Buyers were reluctant to use [redacted] based on the
fact that she, the seller, worked there.  By PA. law it is the buyer’s choice as to what
title company handles the closing. Ms. [redacted] states that she did not receive
the Settlement Statement (HUD1) until 5 pm the day before closing and that the
fees were incorrect.  All of the fees on
the HUD1 were correct and allowable by law and by the title underwriter, being
in the business MS. [redacted] is very aware of these standard fees as her company
also charges them. If the buyer would have used [redacted] Ms [redacted] may have
been successful in having the fees waived. Also the Settlement Company relies
on the timeliness of the buyer’s mortgage company to supply us with the dollar
amounts to enter into the HUD1, when these amounts are received and entered
into the system the HUD1 is generated and forwarded to the buyer and seller in
as timely manner as possible.  It is also
the buyer’s choice as to the closing location. Regarding the $1000 mistake this
is a true fact. [redacted] her husband sold the home on his own and according
to the sales contract held the $1000 hand money deposit.  Admittedly the $1000 dollars being held by
[redacted] was omitted on the HUD1.  I
am sure that Ms. [redacted], after reviewing the settlement statement, knew this at
the time of closing and did not speak up.  When Ms. [redacted] was contacted by Theresa W[redacted] of Keymax Settlement Ms.
[redacted] refused to acknowledge that she was unjustly enriched by the mistake
stating we made the mistake and would have to eat the $1000, as she herself
stated in her complaint. Since that time a complaint has been filed with the
District Magistrate for the return of the $1000. Regarding the delinquent
water/sewage/garbage, $150 was collected on the HUD1 and forwarded to the
appropriate authorities.  The check was
not received by the authorities and that resulted in the delinquent notice
being sent out. After notification by Ms. [redacted] the $150 has been reissued, and
sent to the appropriate authority. It was never the intention of Keymax
Settlement to keep the $150. I also believe that it is noteworthy to mention
that [redacted] was not a party to the transaction that her husband [redacted]
[redacted] is the only person on the sales contract, and at the time of closing Mr.
[redacted] signed a closing agreement, a notarized copy is attached to this email,
stating that if a mathematical error is made in calculating these amount due
that seller will assist closing company in correcting said error. This would
include the $1000 hand money held by the sellers.Thank you
for your attention to this matter.Regards,Paul C[redacted],
Owner[redacted]

Review: Keymax Settlement Services handled our closing for the sale of our home. Not only was the communication horrible, but they had no idea what they were doing. We did not receive our Settlement Statement until 5 pm the day before we were closing at 8 am. The fees were incorrect and they refused to change them. We asked for our settlement fee to be waived for the inconvenience and they would not waive it, the only way it would get waived is if we come to their office. We offered to do that and then they would not accommodate us, which by law they are not allowed to refuse us to close at their main office. 2 months after we closed with them, they contacted to us to tell us they made a mistake on our settlement statement and we would need to pay $1,000.00 to fix it. We refused, they are the professionals and it was their mistake. Today we get a delinquent notice from the water/sewage/garbage company stating the final bill was never paid, yet it was collected on the settlement statement from our proceeds. I contacted Keymax and spoke to the woman who handled our transaction. I told her we refuse to pay the penalty and interest which is now over 30.00, and her response was well you made out on the deal so you can afford to pay it. I do not believe that we should have to pay something especially with penalty and interest while they get to keep our $150.00 for their mistake. We want them to pay the bill with that money minus the penalty and interest which they should be responsible for.Desired Settlement: They pay the amount due with the $150.00 of my money they are holding, minus the penalty and interest which they should be responsible for paying. Especially since will go against my credit.

Business

Response:

18 NOV 15Keymax

Settlement Company[redacted]To Whom It

May Concern,I am writing

this letter in response to complaint # [redacted], filed by Ms. [redacted]. To start I

believe that it is important to establish that Ms. [redacted] works for a

competitive title company and that Ms. [redacted] tried to persuade the buyers to

use [redacted] Company, the company

she worked for. The Buyers were reluctant to use [redacted] based on the

fact that she, the seller, worked there. By PA. law it is the buyer’s choice as to what

title company handles the closing. Ms. [redacted] states that she did not receive

the Settlement Statement (HUD1) until 5 pm the day before closing and that the

fees were incorrect. All of the fees on

the HUD1 were correct and allowable by law and by the title underwriter, being

in the business MS. [redacted] is very aware of these standard fees as her company

also charges them. If the buyer would have used [redacted] Ms [redacted] may have

been successful in having the fees waived. Also the Settlement Company relies

on the timeliness of the buyer’s mortgage company to supply us with the dollar

amounts to enter into the HUD1, when these amounts are received and entered

into the system the HUD1 is generated and forwarded to the buyer and seller in

as timely manner as possible. It is also

the buyer’s choice as to the closing location. Regarding the $1000 mistake this

is a true fact. [redacted] her husband sold the home on his own and according

to the sales contract held the $1000 hand money deposit. Admittedly the $1000 dollars being held by

[redacted] was omitted on the HUD1. I

am sure that Ms. [redacted], after reviewing the settlement statement, knew this at

the time of closing and did not speak up. When Ms. [redacted] was contacted by Theresa W[redacted] of Keymax Settlement Ms.

[redacted] refused to acknowledge that she was unjustly enriched by the mistake

stating we made the mistake and would have to eat the $1000, as she herself

stated in her complaint. Since that time a complaint has been filed with the

District Magistrate for the return of the $1000. Regarding the delinquent

water/sewage/garbage, $150 was collected on the HUD1 and forwarded to the

appropriate authorities. The check was

not received by the authorities and that resulted in the delinquent notice

being sent out. After notification by Ms. [redacted] the $150 has been reissued, and

sent to the appropriate authority. It was never the intention of Keymax

Settlement to keep the $150. I also believe that it is noteworthy to mention

that [redacted] was not a party to the transaction that her husband [redacted]

[redacted] is the only person on the sales contract, and at the time of closing Mr.

[redacted] signed a closing agreement, a notarized copy is attached to this email,

stating that if a mathematical error is made in calculating these amount due

that seller will assist closing company in correcting said error. This would

include the $1000 hand money held by the sellers.Thank you

for your attention to this matter.Regards,Paul C[redacted],

Owner[redacted]

Consumer

Response: