To whom it may concern:| sincerely apologize for any inconvenience this issue may have caused the ConsumerI have taken the liberty of researching your refundAccording to my research, a refund was given in the amount of $1,on March 24, for the month of February After further research it was discovered that there was a prepayment for the month of March which was refunded on April 30, in the amount of 4,We have had every desire to address the Consumer's needs and provide the best information regarding the refund to resolve theissue as Soon as possible.I would just like to let you know that we take feedback very seriously as we are always strivingto improve our ServicesWe welcome any additional feedback you may have.Please do not hesitate to contact us if we can be of any further assistanceThank you for choosing us for your loved oneSincerely,Jennifer M [redacted]
[redacted] [redacted] I am rejecting this response because: First, the $refund for the month of March which they claim was sent to me on March has not been received after nearly one whole month Second, if [redacted] is sincere about apologizing for any inconvenience, why did she never have the courtesy to return any of my phone calls to her office over the month of March?Third, her assistant [redacted] who normally does the bookkeeping and processes checks, lied to me about the timing of the first refund check, which was a partial return of a security deposit when my mother moved in years ago The last time I talked to her on the phone, she told me the check had been cut and was in the mail However, when that check finally arrived weeks later, it was dated one week after she told me the check had been cut and put in the mail.One or more of these administrators are acting with criminal intent, and need to be investigated The nursing and activity staff there do good, caring, hard work, but unfortunately, their administrators are trumping any good feelings engendered by the hanstaff [redacted] ***
To whom it may concern:| sincerely apologize for any inconvenience this issue may have caused the Consumer. I have taken the liberty of researching your refund. According to my research, a refund was given in the amount of $1,267.00 on March 24, 2017 for the month of February 2017. After further...
research it was discovered that there was a prepayment for the month of March 2017 which was refunded on April 30, 2017 in the amount of 4,433.00. We have had every desire to address the Consumer's needs and provide the best information regarding the refund to resolve theissue as Soon as possible.I would just like to let you know that we take feedback very seriously as we are always strivingto improve our Services. We welcome any additional feedback you may have.Please do not hesitate to contact us if we can be of any further assistance. Thank you for choosing us for your loved oneSincerely,Jennifer M[redacted]
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[redacted]
I am rejecting this response because: First, the $4433 refund for the month of March which they claim was sent to me on March 30 has not been received after nearly one whole month. Second, if [redacted] is sincere about apologizing for any inconvenience, why did she never have the courtesy to return any of my 7 phone calls to her office over the month of March?Third, her assistant [redacted] who normally does the bookkeeping and processes checks, lied to me about the timing of the first refund check, which was a partial return of a security deposit when my mother moved in 5 years ago. The last time I talked to her on the phone, she told me the check had been cut and was in the mail. However, when that check finally arrived 2 weeks later, it was dated one week after she told me the check had been cut and put in the mail.One or more of these administrators are acting with criminal intent, and need to be investigated. The nursing and activity staff there do good, caring, hard work, but unfortunately, their administrators are trumping any good feelings engendered by the hands-on staff.
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[redacted]
To whom it may concern:| sincerely apologize for any inconvenience this issue may have caused the ConsumerI have taken the liberty of researching your refundAccording to my research, a refund was given in the amount of $1,on March 24, for the month of February After further research it was discovered that there was a prepayment for the month of March which was refunded on April 30, in the amount of 4,We have had every desire to address the Consumer's needs and provide the best information regarding the refund to resolve theissue as Soon as possible.I would just like to let you know that we take feedback very seriously as we are always strivingto improve our ServicesWe welcome any additional feedback you may have.Please do not hesitate to contact us if we can be of any further assistanceThank you for choosing us for your loved oneSincerely,Jennifer M [redacted]
[redacted] [redacted] I am rejecting this response because: First, the $refund for the month of March which they claim was sent to me on March has not been received after nearly one whole month Second, if [redacted] is sincere about apologizing for any inconvenience, why did she never have the courtesy to return any of my phone calls to her office over the month of March?Third, her assistant [redacted] who normally does the bookkeeping and processes checks, lied to me about the timing of the first refund check, which was a partial return of a security deposit when my mother moved in years ago The last time I talked to her on the phone, she told me the check had been cut and was in the mail However, when that check finally arrived weeks later, it was dated one week after she told me the check had been cut and put in the mail.One or more of these administrators are acting with criminal intent, and need to be investigated The nursing and activity staff there do good, caring, hard work, but unfortunately, their administrators are trumping any good feelings engendered by the hanstaff [redacted] ***
To whom it may concern:| sincerely apologize for any inconvenience this issue may have caused the Consumer. I have taken the liberty of researching your refund. According to my research, a refund was given in the amount of $1,267.00 on March 24, 2017 for the month of February 2017. After further...
research it was discovered that there was a prepayment for the month of March 2017 which was refunded on April 30, 2017 in the amount of 4,433.00. We have had every desire to address the Consumer's needs and provide the best information regarding the refund to resolve theissue as Soon as possible.I would just like to let you know that we take feedback very seriously as we are always strivingto improve our Services. We welcome any additional feedback you may have.Please do not hesitate to contact us if we can be of any further assistance. Thank you for choosing us for your loved oneSincerely,Jennifer M[redacted]
[redacted]
[redacted]
I am rejecting this response because: First, the $4433 refund for the month of March which they claim was sent to me on March 30 has not been received after nearly one whole month. Second, if [redacted] is sincere about apologizing for any inconvenience, why did she never have the courtesy to return any of my 7 phone calls to her office over the month of March?Third, her assistant [redacted] who normally does the bookkeeping and processes checks, lied to me about the timing of the first refund check, which was a partial return of a security deposit when my mother moved in 5 years ago. The last time I talked to her on the phone, she told me the check had been cut and was in the mail. However, when that check finally arrived 2 weeks later, it was dated one week after she told me the check had been cut and put in the mail.One or more of these administrators are acting with criminal intent, and need to be investigated. The nursing and activity staff there do good, caring, hard work, but unfortunately, their administrators are trumping any good feelings engendered by the hands-on staff.
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