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Keystone Candle

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Keystone Candle Reviews (4)

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because: Regards, [redacted] I am not paying to send them back, This place is a rip off.Lesson learnedI have a wonderful sense of smell and these candles are horrible.I know he has no intention of refunding my money , at least now he has a complaint listed with the Revdex.com.I will continue to post bad reviews on any website I can to prevent anyone else from getting these nasty candles.The shipping was too costly and was late getting here.The candles are horrible smelling and when you burn them there is no throw other than the black soot that permeates the air around them.So thanks for contacting him.One day someone will take him to the cleaners like he did my Mother.I hope it is sooner than later

This letter is in response to Complaint # ***.‘We are so sorry that we could not come to an agreementWe feel we have been more than fair in our offerings tosatisfy our customers complaintWe waived the restocking fee and offered to pay half of the return shipping costs.We have not had any other complaints about these candle fragrances from other customersThe ones she chose havebeen very good sellers and have been in our line for a number of yearsIf these fragrances had yielded othercomplaints or did not sell well, we would have eliminated them from our line.someone may feel their sense of “smell is wonderful”, but everbody has different levels of sensitivity, caused bygenetic medications, and other factors that can cause desensitive nerve endings in the nose, from both physical anden influencesThe comment about all of the different fragrances smelling like sandalwood, makes mewond The fragzances in her order were distinctively different.erFor our information only, we would like to know how many of the candles have been btu-ned, or how many are stillunusedA typical return policy of most retailers is “If you return an item and the reason for the return is not a resultof err rthe cost of retmn shipping will be deducted from your refund.”UWe pride ourselves in the research and development of our product so that we might create the best possible burningcandles‘ in the marketIn regard to “black soot that permeates the air around themg” We would like to refer her to thispage orl our website: ***These guidelines discuss itemsaoout checking the ?ame size, keeping the Wick trimmed, making sure there are no drafts to affect proper burning,and general instructions on proper care of burning candles1Even if we cannot come to an amicable solution, or still disagree about how the candles bum or smell, we wouldnever wish ill will on anyone. Sincerely.Jeffrey * B***, Pres

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]
I am not paying to send them back, This place is a rip off.Lesson learned. I have a wonderful sense of smell and these candles are horrible.I know he has no intention of refunding my money , at least now he has a complaint listed with the Revdex.com.I will continue to post bad reviews on any website I can to prevent anyone else from getting these nasty candles.The shipping was too costly and was late getting here.The candles are horrible smelling and when you burn them there is no throw other than the black soot that permeates the air around them.So thanks for contacting him.One day someone will take him to the cleaners like he did my Mother.I hope it is sooner than later.

This letter is in response to Complaint # [redacted]. I have included with this letter a copy of her order, the Termsand Conditions articles that appear on our website, Testimonials ?om other customers, [redacted]‘s [redacted] review,and emails between [redacted] and [redacted]. A customer cannot...

complete an order without accepting the Termsand Conditions and Privacy Statement.We are a small company and strive to make a product that is appealing both in sight and smell. We use productmaterials that are the highest in quality at reasonable prices. Because our prices are not in?ated, to absorb shippingcosts. it is necessary to charge a fair shipping cost. These shipping costs are based on our discounted rates because ofour volume. The list cost for shipping [redacted]'s order would have been $20. l6. Keystone Candles discounted rateshould have been $14.86. I-Ier actual shipping cost was $13.78.[redacted]'s problem was related to how the candles smell. The production area causes many liegrances from the air tooe attached to p  materials. This, however, does not affect how the candles will smell when burned.Fragrances used in the manufacturing process are added to the wax and are thoroughly infused throughout the candle.When we received her complaint we located candles from the same batches that hers came from. All candles werefragranced properly and none of them smelled like sandalwood. They all had the fruity character that ?t their namewith the exception of the patchouli candles which have a woody earth smell. [redacted] told us that patcliouli was theonly timer: that she was pleased With, from her order. [redacted] left this review on our [redacted] page included inthis report. -W e have been in the business of making and Selling candles since 1977. This is the ?rst time we have received a.cornplaint that states that these fragrances all smell like Sandalwood. We understand that everyone has their ownlilces and dislikes regarding fragrances. We also understand that each individual has different sensory perceptionsand sensitivities. These perceptions can limit an individuals ability to recognize different fragrance characters. Thisl5 why we have such an extensive list to choose from. We pride ourselves in our wide variety. quality of materialsused. our quality control evaluation process, and most of all the praising comments and testimonials we receive fromour customers.in an effort to maintain good customer relations, we would be willing to split the cost for her shipping back anyunused um les., Any candles that are damaged or used will not be eligible for a credit. We will Waveme restocking fee of 20% and we will credit the billed credit card for any unused and undamaged candles. The creditwill include a 50% discount on the return shipping with a maximum shipping discount of $10.00.Sincerely.lerlrev * B[redacted]. Pres.

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Address: 7241 Paxton St, Harrisburg, Pennsylvania, United States, 17111

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