Keystone Computer Concepts, Inc.

Response taken over the phone on 7/31/at 2:38PM by Revdex.com staff ***
Manager of Subway, Ms*** advised their company received a letter from merchant services the company *** ***, disputed the charge and therefore it is not necessary to issue the consumer a refundIf the consumer has additional questions they are to contact the card company

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and
have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
We have not received the refund of $promised by the companyThe letter received from the Revdex.com indicates the refund was already processedRegards,
*** ***

Response from the business taken over the phone by Revdex.com staff on 7/16/2015 at 10:50AM (**)
[redacted] from the business called and is requesting the following information from the consumer:
1) Who to make the check payable to
2) Where the check should be sent

With reference to our phone conversation yesterday regarding the refund by a check from Subway, the complaint# is above), please note that our Finance Dept. approved it.  According to our Finance, the business will need to issue the full refund check and put in the Reference section on the check the 16 digits credit card no. and mention that it is “payment for credit card No.”.  The check will be issued to [redacted] directly, once again, it is important to provide the full 16 digits credit card number on the reference in check.  They may send the check to the following address: [redacted] The business should have the credit card information, however, the credit card no. is xxxx xxxx xxxx xxxx.  If all possible to receive copy of the check so I can follow up on the payment with our Finance Dept. that will be great.Thank you for your help and support[redacted]CSM Institute Training Coordinator[redacted]

Response taken over the phone on 7/6/2015 at 2:43PM by Revdex.com staff (**) The manager,  [redacted], advised she has already provided the consumer a full refund.