Keystone Enterprise Services, LLC

I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below I am not satisfied with Sharps Cars response to my complaint because I didn't ask them to run the diagnostic before hand, on top of that if sharps cats would have done there job correctly and been accurate with there diagnostic I wouldn't even be in this positionThere diagnostic of the problem and work on the car was insufficient and it's a simple fact when you pay someone to do a job, you go it right an when you mess up take responsibility for itDon't try and get out of it; I asked them multiple times were they sure it was the ECM in the first placeAnd everytime I was assured that it was due to there diagnosticBut apparently they were wrong an sent me off an now knowing there was a mistake in there behalf they aren't trying to the ethical thing and fix itThey didn't even offer to pay for the tow back to the shop for them to fix the problem

To Whom This May Concern, We work very hard to keep every one of customers happy and we take this matter very seriousMs [redacted] was never miss informed nor was the Honda Accord (black) misrepresentedIn cases of a total lost vehicle we are required to present pictures as well as have a Rebuilt Vehicle Disclosure Statement signed by customer and sales personThe Honda Accord Coupe (black) was a clear title vehicle when purchased by Sharp Cars LTDWhen Ms [redacted] ’s came in to purchase the vehicle there was no prior damages done to the vehicle in regards to a total lossThe Honda was a trade in with the same conditions the car was soldNow in this case if there were any damages Sharp Cars LTD had to fix at the time she would have been notified about the previous conditions of the vehicleHowever, we were never notified nor had records of a total loss to present to Ms [redacted] in which the title with her name on it shows the title was clear; not a salvage or rebuiltThanks, [redacted] ***

I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
** ***; You clearly do not understand the nature of my complaint with Sharp Cars, as previously stated they gave failed to repair and or complete the body work if my car as well as taking my insurance money for mechanical fixrures for my aur bag sensors and my rear bumper sensor!! Sharp car was paid for work that was not done on my car!!! Look at my estimate to sharp cars! I have all ready outlined the comparance for both estimates!!! Call me please your not understanding the incomplete body work not finished on my car
Regards,
*** ***

In response to complaint, ID ***We value our customers' opinions and we try to take care of every problem we canAs we explained inour previous response, we actually have done more work than what was in the insurance estimateIunderstand that the car may need more repairs and Ms*** may not be happy with the condition ofher car.The estimate which was done by The *** *** is mainly for mechanical problems and repairsneeded but the work we have done is not mechanical, they are mainly bodywork and paint, Basically,the insurance estimate does not even have the repairs listed on the estimate from The *** ***So, insurance estimate and the estimate from The *** *** are not for same repairs.I suggest that if Ms*** wants the mechanical repairs to be done, she or The *** *** has tocontact the insurance company for supplemental claim.If you have any questions, please contact us at ***Thank you.Sincerely,*** ** ***Sharp Cars Ltd

To The Revdex.com;In response to complaint, ID *** *** did have an accident and we have done a lot of work on her carWeactually did more repairs than what was on the insurance estimateWe did the extra repairs(fixed and painted all four wheels and got headliner and trim
pieces reupholstered) as acourtesy and did not even require her to pay the deductible ($500).When she came and picked her car up, she was very happy and very impressed with thework we have done, After a while, not the next day as she stated, she was complaining about afew little problems with the car.She came to our location screaming and cursing our employees on 12-29-Anemployee (***) and the owner (Paul) were working on a vehicleWe also had othercustomers purchasing a car*** called *** a nr and told him that it was ok for her tosay that to him because she was black as wellShe cursed at Paul and told him he was a GDpiece of *** and that he *** ripped her off and she wanted her *** GD car redone.Paul told her that he doesn't even kiss his wife's *** and he wasn't going to kiss hers either.The customer that was purchasing a vehicle said that he couldn't believe the way the lady wastalking to the guys after we helped her get her whole car painted and painted the wheels likeshe requestedShe got upset because we were waiting for parts from the Jaguar dealership.We fixed the driver-side door panel that was not damaged in the accidentWe also fixed theheadliner in the car that was not damaged in the accident*** called up here around the18th and started cursing me over the phone when l told her *** wasn't here and he couldn'tcall her backI (***) told her we were taking care of other customers as well and that shewasn't our only customerShe told me she didn't give a damn about other customers and thatshe should be our top and only priorityI told her that we were doing everything in our powerto get everything taken care ofShe was very disrespectful to me and everyone at our business.*** was also complaining that the new paint color was not rightWe got the paint code off ofthe carSo, the color has to be right.We do everything in our power to make sure all of our customers are happy and want toreturn to do more business with us.Please do not hesitate to contact us at *** if you have any questions

I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.First and formost this complaint is about the repairs performed and completeld with the compliance of the Estimates from ***, from a fatal hit n run of a tractor trailer, that left me for dead down in a ditchI had no ideal of the extent of damages to my car on November All I know is that I when I came to I was aliveThese issuese in the complaint several of the major repair has not been fixedAnd these issues remain incompletet an unrepairedMyComplaint, *** *** is seeking refund of monies to be refunded to *** *** *** to complete the job as orderedCurrently, that is where my car is its unsafe to driveAlso, being that Sharp Cars did not make the neseccary repair as ordered and kept my car beyond a reasonably time frame I'm also requesting carRental reembursment of extended rental time
Regards,
*** ***

I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***

I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below
I am not satisfied with Sharps Cars response to my complaint because I didn't ask them to run the diagnostic before hand, on top of that if sharps cats would have done there job correctly and been accurate with there diagnostic I wouldn't even be in this positionThere diagnostic of the problem and work on the car was insufficient and it's a simple fact when you pay someone to do a job, you go it right an when you mess up take responsibility for itDon't try and get out of it; I asked them multiple times were they sure it was the ECM in the first placeAnd everytime I was assured that it was due to there diagnosticBut apparently they were wrong an sent me off an now knowing there was a mistake in there behalf they aren't trying to the ethical thing and fix itThey didn't even offer to pay for the tow back to the shop for them to fix the problem

To Whom This May Concern, We work very hard to keep every one of customers happy and we take this matter very seriousMs*** *** was never miss informed nor was the Honda Accord (black) misrepresentedIn cases of a total lost vehicle we are required to present pictures as
well as have a Rebuilt Vehicle Disclosure Statement signed by customer and sales personThe Honda Accord Coupe (black) was a clear title vehicle when purchased by Sharp Cars LTDWhen Ms*** ***’s came in to purchase the vehicle there was no prior damages done to the vehicle in regards to a total lossThe Honda was a trade in with the same conditions the car was soldNow in this case if there were any damages Sharp Cars LTD had to fix at the time she would have been notified about the previous conditions of the vehicleHowever, we were never notified nor had records of a total loss to present to Ms*** *** in which the title with her name on it shows the title was clear; not a salvage or rebuiltThanks, *** ***

We gave *** a running, working motor that was valued at $? We also recommended that he replace timing belt and water pump? He told us that all the parts were supposed to be free? The only thing our company agreed to was the motor that we would give him free of charge
? When the car arrived at our location the battery was dead and the car wouldn't run at all? The car that we took the motor out of was driven to our car lot from our storage location? After putting the motor in the car our mechanic *** diagnosed the car and told *** that the car needed a computer? *** also recommended that he take the car to the dealership to have the computer and key programmedWe didn't recommend him to take the car to another location, we recommended that he take the car to the dealership? He should have gotten an estimate from them before authorizing them to diagnose? If it didn't need a computer he should have contacted us before spending money on diagnostics