Keystone Guardianship Services

December 13, 2016Dear Sir or Madam:This letter is to respond and dispute the claim that was filed against our company by *** ***; as an unwarranted cause of action.The Deptof VA had asked us to serve as Legal Custodian for his wife to receive her VA funds and then pay for some additional
care services being provided to her.Unfortunately, the Deptof VA sends out the letters advising of the appointment sometimes months prior to our company receiving the first checkSuch was the case with this file plus others that we were awaiting the first checkWhen receive these calls, my response is that I cannot do anything until receive the 1st check and that I will call them when I do.I thought I had given that response to ***, but I cannot prove itWhen he called on the 26th, I apologized to him and explained that I thought I had, but promised to call him on Thursday the 1st to let him if I did receive the check or not.We did receive the check on the and called him as promised and everything was set up as plannedOur responsibility with the VA does not start until we receive the 1st check, so that is why I feel this complaint is not warrantedAt no time was his wife in any danger of losing her care.Please let me know if you need anything else from me.SincerelyMellanie P.Vice-President