Keystone Mercy Health Plan

April 13, 2017Dear [redacted] ***,I am writing to respond to your letter dated April 3, regarding the complaint ID listed aboveOn 3/22/our organization received an email from [redacted] regarding unwanted calls from Keystone FirstWe first forwarded [redacted] 's telephone number information to all of our outbound Call Centers with instructions that her number be placed on all of our "Do Not Call” lists, as she is not a member of our health plan.A representative from our organization spoke with [redacted] on 3/23/to apologize for the inconvenience and to update her of these actionsOn that call, [redacted] informed our representative that she had not received any additional telephone calls from Keystone First after 3/21/and thanked her for resolving the matterOur representative provided [redacted] with her telephone number and instructed her to Call her directly in the event that she should require any additional follow up.I hope that this provides you with the additional information that you need to close out complaint ID # [redacted] and that no further action is needed on this matterPlease feel free to contact meat ###-###-#### if you should require any additional information.Thank you,Joanne MMarket President

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

April 13, 2017Dear [redacted],I am writing to respond to your letter dated April 3, 2017 regarding the complaint ID listed above. On 3/22/17 our organization received an email from [redacted] regarding unwanted calls from Keystone First. We first forwarded [redacted]'s telephone number...

information to all of our outbound Call Centers with instructions that her number be placed on all of our "Do Not Call” lists, as she is not a member of our health plan.A representative from our organization spoke with [redacted] on 3/23/17 to apologize for the inconvenience and to update her of these actions. On that call, [redacted] informed our representative that she had not received any additional telephone calls from Keystone First after 3/21/17 and thanked her for resolving the matter. Our representative provided [redacted] with her telephone number and instructed her to Call her directly in the event that she should require any additional follow up.I hope that this provides you with the additional information that you need to close out complaint ID #[redacted] and that no further action is needed on this matter. Please feel free to contact meat ###-###-#### if you should require any additional information.Thank you,Joanne M. Market President