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Keystone Pest Solutions, Inc

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Keystone Pest Solutions, Inc Reviews (1)

Hello!Customer called us and complained about the product not workingShe purchased it from us on 3/6/Customer stated she applied lb over acres for blackberriesThe labeled rate for this product is lb per Acre for Blackberries, so to be effective for acres she would need to use lb
of the productAt that point she changed the story to she used it as per labeled directions after we told her she didn't put it on at the labeled rateTo the accusation it did not work, we tried to explain to customer that this product works thru the soil and can take up to a few to months for it to work at the correct rate which she was way low on her application rate so even in months it would not work at the rate she applied itAs to the alleged old product1st of all, she never used the product before so she does not know how it should be, it is a pellet but there are fines in the container as well as pellets form settling and shipping, etcThe fines are still good to useAs far as it being old, we sell a lot of this product and are ordering it in from our supplier many times throughout the year, so the product we sell is fresh and definitely not oldWe tried to explain all this to the customer, but she did not want to listen to what we had to tell herBefore she called us she also called the manufacturer Dow and she complained they were rude to her too and told her she bought the product from a bad companyI am upset about that because we sell a ton of their products, but this started her off on the wrong foot with not trusting us from the beginning.After we explained all the above to her, she thought we were just making excuses and threatened to call her CC company and cancel the chargeMy employee told her that if that is how she feels about it and that is what it would take to make her happy, then she could do thatHe did not tell her to call the CC at allShe was the one who threatened to do thatI spoke personally to my sales rep who dealt with her and I believe he was courteous and spoke honestly to her and gave her accurate information, but she was not in the mood to accept anything but what she perceived to be the truth.We sell millions in chemicals online every year and we pride ourselves in our informative website and superb customer serviceFor every complaint like this we have more than customer who would tell you the exact oppositeWe tried our best to explain the situation to her and let her know she did NOT use this product as per labeled instructions for which we have no liability, but she would not be reasoned with.I would also like to add that we have sold Spike 20P from the same box and shipment and have not had any other complaints about the productSincerely,Wes W***Owner

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Address: 205 Day Break Rd, Bonners Ferry, Idaho, United States, 83805-6008

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www.keystonepestsolutions.com

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